Porshia Rackley
Bartender/ Customer Service
Tallahassee,FL
Summary
I'm a 32 year old, Hardworking Head Bartender with 9 years of experience working at nightclubs and music venues. Collaborative leader, establishing functional teams through dedication to relationship-building and thoughtful delegation. Proficient teacher, coaching staff to maintain service standards and anticipate customer needs. Also, I have my LLC in handling liquor for my own side business " Tipzy Sipz By P'. To know me is to absolutely love me!
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Bartender/Banquet Server
FSU University Center Club
Tallahassee, Florida
09.2021 - Current
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Kept bar presentable and well-stocked to meet customer needs.
- Managed cash and bar revenue during special promotions or sporting events.
- Set up glassware, liquor and other necessary supplies for special events.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Bartender
The Juicy Crab
Jonesboro, GA
08.2019 - 08.2021
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Consulted with managers to organize special events and promotions.
- Conducted regular inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.
- Operated efficiently in high-volume setting to prepare and serve more than 20 drinks per hour.
Bartender/ Head Server
Nikki's Smoke Shop
Old National, GA
04.2016 - 07.2020
- Trained new staff on restaurant operations and policies to strengthen performance.
- Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
- Held daily meetings with servers on each shift to discuss specials and driving sales of key items.
- Checked identification for minimum age for sale of alcoholic beverages.
Bartender/Server Shift Leader
Cheesecake Factory Inc
Atlanta, GA
06.2013 - 01.2017
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Suggested menu and service policy changes based on feedback from managed waitstaff and observed customer tendencies.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Cultivated warm relationships with regular customers.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
Education
High School Diploma -
Wakulla High School
Crawfordville, FL 08.2004 - 06.2007
Skills
Liquor, beer and wine knowledge
Ordering bar supplies
Changing beer kegs
Preparing garnishes
Classic cocktails
Responsible alcohol service
Menu memorization
Beverage preparation
Sales expertise
Dining room management
Performance improvement
Attending multiple customers
Engaging personality
Hospitality service expertise
Food preparation and safety
Clear and effective communication
Handling difficult customers
Cash register operation
Accomplishments
- Promoted to Head Bartender
- Named Bartender of the Year by The Juicy Crab
- Won "Best Customer Service Of The Month" Award for having outstanding customer and high demands of positive feedback by customers.
Timeline
Bartender/Banquet Server
FSU University Center Club
09.2021 - Current
Bartender
The Juicy Crab
08.2019 - 08.2021
Bartender/ Head Server
Nikki's Smoke Shop
04.2016 - 07.2020
Bartender/Server Shift Leader
Cheesecake Factory Inc
06.2013 - 01.2017
High School Diploma -
Wakulla High School
08.2004 - 06.2007