Porter Hewitt
Fredericksburg,VA
Summary
Adept in customer service excellence and time management, my tenure at The Publisher and Chick-fil-A honed my strong communication skills and attention to detail. Achieved high guest satisfaction through proactive problem-solving and maintaining a positive demeanor under stress, showcasing my ability to enhance service quality and operational efficiency.
Overview
4
4
years of professional experience
Work History
Valet
The Publisher
Fredericksburg, VA
06.2024 - Current
- Reported unusual or unsafe situations to security for immediate attention.
- Communicated regularly with management about any issue that could affect the level of service provided to customers.
- I greeted guests, explained valet procedures, and answered questions to drive satisfaction and repeat business.
- Kept digital logs updated with cars, locations, and special customer information.
- Greeted customers and opened car doors to enhance service.
- Handled difficult situations calmly and professionally to maintain a positive relationship with guests.
- Managed the flow of traffic around the property by directing cars to available spaces.
Front of House Employee
Chick-fil-A
Fredericksburg, VA
05.2021 - 12.2021
- Maintained cleanliness and organization of the front-of-house area, including the lobby and restrooms.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Restocked napkins, condiments, and utensils in self-service areas during slow periods.
- Talked pleasantly with customers while taking orders and promoted a positive image for business.
- Processed cash and credit card payments, promptly returning receipts, coins, bills, and payment cards to customers.
Education
Bachelors - Pastoral Care And Counseling
Southeastern University
Lakeland, FL05-2026
Associates - Ministerial Leadership
Lifepoint College
Fredericksburg, VA05-2025
High School Diploma -
Homeschooled
Fredericksburg, VA05-2023
Skills
- Attention to detail
- Strong communication skills
- Customer service excellence
- Problem-Solving
- Patience and composure
- Friendly and outgoing
- Stress tolerance
- Time management
References
- Brian Cunningham, Email: bcunningham@coldwellbankerelite.com, Phone: 540-429-3414
- Josh Gaita, Email: josh.gaita@cfafranchisee.com, Phone: 757-303-9310
- Madeliza Vazquez, Email: Madeliza.vazquez@thepublisher-hotel.com, Phone: 540-455-4027
Timeline
Valet
The Publisher
06.2024 - Current
Front of House Employee
Chick-fil-A
05.2021 - 12.2021
Bachelors - Pastoral Care And Counseling
Southeastern University
Associates - Ministerial Leadership
Lifepoint College
High School Diploma -
Homeschooled
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