Porter Peeples

• Inspired motivation and passion within the sales team by delivering high-energy training sessions focused on driving results and achieving excellence.

• Provided strategic guidance on account management techniques for maintaining long-term client relationships while maximizing revenue opportunities.

• Enhanced sales skills of employees through personalized coaching sessions and hands-on workshops.

• Coached employees in successful selling methods and encouraged cross-selling to drive revenue.

• Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.

• Led a successful sales team by providing motivational coaching and performance-based incentives.

• Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.

• Supervised operations staff and kept employees compliant with company policies and procedures.

• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.

• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.

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• Remedied issues and conflicts among workers using negotiation and active listening.

• Mentored and supported Sales Department employees to create strong workplace culture.

• Established strong relationships with key stakeholders, fostering collaboration and mutual support.

• Optimized workflow processes to reduce bottlenecks and increase overall effectiveness.

• Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.

• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.

• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.

• Followed through with client requests to resolve problems.

• Provided exceptional support to management, assisting in daily operations and decision-making processes.

• Created a positive work environment for staff members, promoting teamwork and employee morale.

• Improved customer satisfaction by addressing and resolving customer complaints in a timely manner.

• Enhanced department efficiency by streamlining processes and implementing time-saving strategies.

• Reduced operational costs through effective budget management and resource allocation.

• Increased productivity by identifying bottlenecks and implementing targeted solutions.

• Led a team of professionals to consistently achieve or exceed performance targets.