Portia Haney
Gaffney,SC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Benefits Verification Specialist
Continuum
12.2021 - 03.2024
- Safeguarded confidential client information by adhering to strict privacy guidelines and protocols.
- Utilized advanced research skills to investigate specific policy provisions and resolve any ambiguities or conflicts.
- Ensured timely reimbursements by proactively identifying potential issues that could delay claim processing and addressing them before submission.
- Contributed to the ongoing enhancement of internal processes by providing valuable feedback on existing systems and presenting feasible optimization strategies.
- Maintained up-to-date knowledge on industry regulations, ensuring compliance throughout all benefit verification processes.
USAA Credit Card Specialist
Sitel
02.2018 - 04.2021
- Built strong relationships with customers to increase retention and loyalty.
- Improved customer satisfaction by efficiently addressing and resolving credit card disputes and inquiries.
- Conducted thorough credit analysis on potential clients, ensuring responsible lending decisions were made based on established guidelines.
- Provided exceptional customer service, leading to increased client retention rates and positive referrals from satisfied customers.
Customer Service Cashier
Pilot Travel Centers
07.2015 - 01.2020
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
Associate of Applied Science - Medical Administrative Assistant
Ultimate Medical Academy
Clearwater, FL10.2023
High School Diploma -
Gaffney Sr. High School
Gaffney, SC05.2010
Skills
- Accuracy and Precision
- Healthcare regulations
- Policy Interpretation
- Effective verbal and written communication
- Interpersonal Skills
- Analytical Thinking
- Proficient in Microsoft Office
- Attention to Detail
- Professionalism
Timeline
Benefits Verification Specialist
Continuum
12.2021 - 03.2024
USAA Credit Card Specialist
Sitel
02.2018 - 04.2021
Customer Service Cashier
Pilot Travel Centers
07.2015 - 01.2020
Associate of Applied Science - Medical Administrative Assistant
Ultimate Medical Academy
High School Diploma -
Gaffney Sr. High School
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