Summary
Overview
Work History
Education
Skills
Nursing Background
Timeline
Generic

Portia Hanks

Ocala,FL

Summary

Florida State Board Certified Registered Nurse with over 5 years of experience delivering high-quality care to patients in acute care units, long term and long term acute care, correctional and behavioral health settings, and mass vaccination sites. Proven leader effective at uniting and guiding nursing teams toward achieving patient care goals, improving satisfaction and supporting wide-spread healthcare system improvements. Focused on continuously advancing expertise in Nursing while driving innovation. .Proficient in updating charts, monitoring medications and working with multidisciplinary teams to optimize patient care. Quality-driven and efficient with strong interpersonal abilities.

Overview

9
9
years of professional experience

Work History

Utilization Review Nurse

CVS HEALTH CORPORATION
01.2024 - 03.2025
  • Liaised between patients, healthcare providers, and insurance companies to clarify coverage and authorize services.
  • Analyzed utilization data to identify patterns and make recommendations for cost-effective care delivery.
  • Participated in multidisciplinary team meetings to discuss patient care issues and utilization review findings.
  • Coordinated with other departments within the organization regarding changes in policy or procedure implementation.
  • Referred cases to secondary review for failure to meet criteria.
  • Observed strict safety measures, including checking medication dosages before administration to patients.
  • Interpreted and evaluated diagnostic tests to identify and assess patient's condition.
  • Applied medical criteria and clinical judgement to researched cases to evaluate and establish determinations.
  • Provided education to providers regarding utilization management processes and protocols.
  • Conducted reviews of inpatient utilization for compliance with admission criteria and concurrent review requirements.
  • Performed pre-certification, concurrent, and retrospective reviews of inpatient and outpatient services.

LTC

Amidon- North florida rehab, Park Meadows
Gainesville, FL
01.2021 - 12.2023
  • Administered oral, IV and intra-muscular medications and monitored patient reactions.
  • Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
  • Conducted specified laboratory tests to help detect conditions and determine diagnosis.
  • Completed required forms and chart documentation of vital signs, medications and other information.
  • Communicated effectively with all levels of personnel within the healthcare setting regarding patient care issues.
  • Interpreted and evaluated diagnostic tests to identify and assess patient's condition.
  • Coordinated discharge planning to ensure continuity of care post-hospitalization.
  • Managed multiple tasks simultaneously while providing timely responses to requests from other departments.
  • Reviewed lab values for accuracy prior to administering prescribed medications.
  • Developed individualized plans of care based on assessment data that addressed identified problems or needs.
  • Utilized evidence-based guidelines while providing quality nursing care services.
  • Communicated with nursing personnel to enforce procedures, policies and regulations.
  • Maintained a safe environment for staff members and patients through infection control practices or safety protocols.
  • Monitored diet, physical activity, behaviors and other patient factors to assess conditions and adjust treatment plans.
  • Educated families about nutrition, hygiene needs and home safety measures for successful discharge planning.
  • Provided emotional support to patients dealing with difficult diagnoses or lifestyle changes.
  • Responded to medical emergencies promptly and provided life-saving interventions when necessary.
  • Achieved departmental goals and objectives by instituting new processes and standards for in-patient care.
  • Performed wound care, catheter insertion and removal, intravenous therapy, medication administration, and other treatments as ordered by physicians.
  • Promoted continuity of care by accurately communicating patient information during shift change report times.
  • Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
  • Supervised CNAs and other staff delivering care in setting by coaching and supporting.
  • Observed strict safety measures, including checking medication dosages before administration to patients.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Completed day-to-day duties accurately and efficiently.

RN Supervisor

AMX Healthcare
Madison, WI
06.2022 - 06.2023
  • Enforced organization policies and exercised non-biased judgment while leading nursing staff in fiscally sound patient care, recordkeeping and professional communication.
  • Planned and implemented programs for health care or medical facilities supporting personnel administration and training.
  • Evaluated patient records regularly to identify opportunities for improvement in service delivery.
  • Investigated incidents involving patients or staff members, documenting findings as necessary.
  • Maintained current knowledge of healthcare regulations and best practices in order to promote compliance within the organization.
  • Ensured that all documentation met legal requirements before submission.
  • Educated patients on health maintenance, disease prevention, and treatment options.
  • Conducted intake assessments with patients and relatives to gather case history.
  • Created, implemented and evaluated patient care plans with medical team.
  • Stocked clinical workstations and procedure rooms with necessary supplies.
  • Monitored vital signs, such as blood pressure, temperature, respiration rate, pulse rate and weight.
  • Collaborated with doctors to plan post-treatment home care and prevent return hospitalization.

LTAC Registered Nurse (Agency/travel)

Gale
Tampa , FL
02.2021 - 05.2022
  • Provided comprehensive care to critically ill patients, including those with complex medical and surgical conditions.
  • Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
  • Coordinating with other healthcare professionals to develop comprehensive treatment plans for LTAC patients.
  • Managed the administration of blood products and monitored patients for adverse reactions.
  • Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
  • Implemented advanced life support techniques and interventions during emergency situations to stabilize patients.
  • Monitoring vital signs such as blood pressure, temperature, pulse rate and respiration rate.
  • Participated in quality improvement initiatives to enhance patient care and safety.
  • Organizing discharge planning services for LTAC patients.
  • Provided direct care in surgical, cardiac and neurological critical care units.
  • Ensured strict compliance with infection control protocols to protect patients, staff, and visitors.
  • Collaborated with interdisciplinary team members to develop individualized treatment plans for each patient.
  • Managed PA catheters and arterials, vasoactive drug administration and titration, thrombolytic therapy, dysrhythmia interpretation, and chest tube management.
  • Treated patients with broad range of acute, life-threatening diagnoses.

Favorite Staffing
Portland, OR
12.2021 - 04.2022
  • Administered Covid-19 immunizations. (J&J, Pfizer, Moderna)
  • Collaborate with Logistics team to secure off-site vaccine clinic locations and set up clinic
  • train new staff members,
  • Maintain vaccine supplies and inventory and manage storage and handling of vaccines,
  • Administer vaccines
  • Complete/Process required documentation and reporting,
  • Manage/supervise staff to ensure second-dose reminders occur,
  • Educate and counsel patients and their families on procedures, medical care and sensitive health issues, including need for follow up; provide informational literature and make referrals to mental health, social services and other agencies as needed,
  • Prepare and maintain a variety of pertinent records reflecting patients condition, medication and treatment, and other records required by state and federal governments,
  • Assist in the orientation and training of professional and nonprofessional personnel in specific clinic operations and, as necessary, technical procedures,
  • Maintain inventory of medical supplies, medications, and vaccines; ensure that examination and/or consultation rooms are properly equipped and supplied, and
  • Other related duties as assigned.
  • Tested & or Vaccinated 300-800 clients for Covid-19 each day using rapid testing

Registered Nurse

Global Health Systems
City of Los Angeles, CA
07.2021 - 11.2021
  • Communicated professionally to explain all COVID-19 screening procedures to staff members and visitors.
  • Administered medications via iv, im, and subcutaneous routes and monitored for adverse affects
  • Participated in bedside reporting and handoff at change of shift and for patient transfers.
  • Administered medications and treatments as directed and as appropriate for patient's medical care in collaboration with multi-disciplinary team.
  • Assessed and prepared patients for procedures, performing initial and ongoing patient assessments.
  • Updated physicians on patient test results and assisted in developing care plans.
  • Collected lab specimens, ordering and interpreting diagnostic tests and lab results.
  • Treated patients suffering from chronic and acute medical concerns, including asthma, seizure disorders and pneumonia.
  • managed central, arterial and PICC lines.
  • Performed blood and blood product transfusions and intravenous infusions to address patient symptoms or underlying causes.
  • Insertion of foleys to include foley catheter care
  • Provided patients with vaccinations with consideration for dosage requirements, contraindications and possible side effects.
  • Tested clients for covid-19 each week
  • Assessed prisoners suffering injuries through falls, stabbings or other means and stabilized each prior to transport to nearest medical facility.
  • Maintained staff safety during prisoner treatments by observing all security procedures and regulations.
  • Identified issues related to mental health conditions and recommended specific therapies for patients.
  • Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.

CNA

The Villages Regional Hospital
The Villages, FL
01.2017 - 03.2021
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Assisted with range of motion exercises and other rehabilitative activities per physician orders.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
  • Facilitated communication between patients, family members, and healthcare professionals.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
  • Assisted residents in preparing for activities and social programs.
  • Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
  • Turned and repositioned bedridden patients to prevent bedsores.
  • Utilized appropriate safety measures when handling hazardous materials or waste products.
  • Distributed drinking water and nourishment to residents.
  • Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
  • Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.

Nurse Technician

Ocala Regional Medical Center
Ocala, FL
08.2016 - 12.2017
  • Supervised nurse administration of oral, intramuscular and IV medications to patients as prescribed, monitoring responses for adverse reactions.
  • Treated patients suffering from chronic and acute medical concerns, including asthma, seizure disorders and pneumonia.
  • Assisted patients with healing and recovery after surgery by closely monitoring and caring for wounds, answering questions and educating about continued care strategies.
  • Prioritized nursing tasks and assignments and accurately reported patient status.
  • Counseled patients and caregivers, providing emotional, psychological and spiritual support.
  • Treated patients using pharmacological and non-pharmacological treatment modalities to address various disorders, diseases and injuries.
  • Assessed patients' response to treatment and suggested ways to combat side effects.
  • Conducted post-op reviews, tracked patients' vitals and monitored fluids to reach optimal care targets.
  • Collected and documented vital signs to track current patient conditions.
  • Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
  • Prevented drug interactions and contributed to correct diagnosis by recording patient health information, monitoring vitals and updating patient files.
  • Started, monitored and managed intravenous medication to stabilize patient heart and blood pressure.
  • Assessed patients in active drug and alcohol withdrawal and provided interventions to manage physical and psychological withdrawal symptoms.
  • Updated physicians on patient test results and assisted in developing care plans.

Education

Bachelor of Science - Nursing

Rasmussen University
Ocala, FL
11.2022

Skills

  • Unit administration
  • Medical screening
  • CPR/BLS/ACLS certified
  • Immunization skills
  • Infectious disease control
  • Medical assessment
  • IV drug therapy management
  • Patient Satisfaction and Process Improvement
  • Medication and IV administration
  • Health screenings
  • Sick visit procedures
  • Quality assurance controls
  • Staff training
  • Duty delegation
  • Supervision & leadership
  • Task prioritization
  • Financial reporting coordination
  • Case evaluation
  • Care coordination

Nursing Background

Medical surgical , Rehab , vaccine administration, skilled nursing facilities , Cardiac

Timeline

Utilization Review Nurse

CVS HEALTH CORPORATION
01.2024 - 03.2025

RN Supervisor

AMX Healthcare
06.2022 - 06.2023

Favorite Staffing
12.2021 - 04.2022

Registered Nurse

Global Health Systems
07.2021 - 11.2021

LTAC Registered Nurse (Agency/travel)

Gale
02.2021 - 05.2022

LTC

Amidon- North florida rehab, Park Meadows
01.2021 - 12.2023

CNA

The Villages Regional Hospital
01.2017 - 03.2021

Nurse Technician

Ocala Regional Medical Center
08.2016 - 12.2017

Bachelor of Science - Nursing

Rasmussen University

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Portia Hanks