Portia Harper
Henderson
Summary
Goal-oriented Senior Travel Sales Consultant with proven expertise in advanced communication and customer service. Developed personalized itineraries, enhancing client satisfaction and loyalty while exceeding sales targets.
Overview
19
19
years of professional experience
Work History
Senior Travel Sales Consultant
Viking Cruises
Remote
09.2023 - 02.2026
- Developed personalized travel itineraries enhancing customer satisfaction and loyalty.
- Managed client relationships through effective communication and problem-solving strategies.
- Coordinated group travel arrangements ensuring seamless execution of events.
- Leveraged CRM systems to track sales performance and client interactions efficiently.
- Implemented promotional campaigns increasing awareness of exclusive cruise packages.
- Streamlined booking processes for improved efficiency and reduced wait times for clients.
- Conducted thorough research on new destinations, enriching the company''s portfolio of offerings.
- Stayed current on industry trends to provide knowledgeable advice and relevant recommendations to clients.
- Collaborated with team members to exceed sales targets and maintain a positive work environment.
- Developed tailored itineraries, ensuring memorable travel experiences for clients.
AML Investigations Analyst
Washington Federal Bank
Remote
11.2020 - 05.2023
- Conducted thorough investigations on suspicious activity reports to identify potential money laundering risks.
- Analyzed complex financial transactions using advanced AML software to ensure regulatory compliance.
- Collaborated with cross-functional teams to develop and refine AML policies and procedures for enhanced effectiveness.
- Prepared detailed investigation summaries and recommendations for senior management review and decision-making.
- Monitored ongoing transactions for red flags, ensuring timely reporting of suspicious activities to authorities.
- Provided training and mentorship to junior analysts on best practices in AML investigations and compliance protocols.
- Implemented process improvements that increased efficiency in case resolution timelines by streamlining workflows.
Seasonal Concessions Manager
Centerplate
San Diego, CA
06.2007 - 10.2011
- Oversaw inventory management, implementing controls to minimize waste and maximize profitability.
- Led team meetings to communicate goals, provide feedback, and foster a collaborative environment.
- Implemented health and safety protocols, maintaining compliance with local regulations and standards.
- Implemented effective cash handling procedures, minimizing discrepancies and improving overall financial accountability.
- Supervised food and beverage personnel, evaluating performance and recommending improvements.
- Trained and mentored new cashiers, enhancing team performance and customer service skills.
- Resolved customer inquiries and complaints effectively, maintaining high satisfaction levels.
Education
No Degree - Business Management
College of Southern Nevada
Las Vegas, NV01-2019
High School Diploma -
Kearny Watts
San Diego, CA02-2008
Skills
- Travel industry experience
- Goal-oriented mindset
- Advanced communication
- Cross-selling strategies
- Strong sales skills
- Teamwork and collaboration
- Customer service
- Problem-solving
- Global destinations
Timeline
Senior Travel Sales Consultant
Viking Cruises
09.2023 - 02.2026
AML Investigations Analyst
Washington Federal Bank
11.2020 - 05.2023
Seasonal Concessions Manager
Centerplate
06.2007 - 10.2011
No Degree - Business Management
College of Southern Nevada
High School Diploma -
Kearny Watts