Portia M. Pollard
Summary
Detail-oriented professional with experience in accounts support, billing, customer service, and data management. Proven ability to process payments, resolve account discrepancies, and maintain accurate financial records. Strong skills in Microsoft Excel, data entry, and handling high-volume transactions in fast-paced environments.
Overview
20
20
years of professional experience
4
4
years of post-secondary education
Work History
Customer Fulfillment
Amazon DML4
Kenosha
01.2023 - Current
- Maintained high accuracy in order tracking and data entry
- Met productivity and quality benchmarks in fast-paced environment
- Followed processes ensuring proper documentation
- Managed inventory levels for efficient order fulfillment and stock organization.
- Operated warehouse management systems to track shipments and delivery schedules.
- Collaborated with team members to optimize workflow and improve operational processes.
- Managed daily operations of branch, order fulfillment and customer service.
Hemodialysis Technician / Patient Care Technician
Total Renal Care
Chicago
01.2023 - 01.2025
- Maintained accurate records and documentation
- Monitored and recorded critical data
- Ensured workflow accuracy with team coordination.
- Maintained accurate records of patient care, treatments, and progress notes in accordance with HIPAA regulations.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
Customer Account Executive
Comcast
Tinley Park
01.2016 - 01.2021
- Processed payments and resolved billing issues
- Managed high-volume customer accounts
- Explained billing details and account balances
- Developed relationships with customers to foster loyalty and retention.
- Leveraged CRM tools to track interactions and manage follow-ups effectively.
- Developed strong relationships with clients through effective communication skills.
- Assisted in the development of marketing materials designed to promote products or services.
- Coordinated logistics associated with delivering goods or services to customers.
Customer Relations
General Electric
01.2013 - 01.2015
- Handled billing inquiries and account updates
- Maintained accurate customer data
- Resolved service and account concerns
- Participated in training sessions designed to enhance skills related to customer relations management.
- Created detailed reports on customer relations performance metrics for management review.
- Oversaw daily operations of the branch including scheduling, staffing, customer relations management, sales activities and inventory control.
HR Specialist
U.S. Army National Guard
01.2006 - 01.2013
- Maintained payroll and personnel records
- Processed administrative documentation
- Ensured compliance and data accuracy
- Developed and documented HR procedures to refine processes and drive compliance with policies.
- Established and maintained trusted relationships around organization to optimize business and employee experience.
- Assisted with recruitment initiatives by interviewing and talent sourcing.
Education
Clinical Medical Assistant -
Jermi College
Munster, IN 11.2025 - 04.2026
Diploma -
Argo High School
09.2002 - 05.2006
Skills
- Microsoft Excel
- Microsoft Word
- Microsoft Access
- Lotus Notes
- Billing & Payment Processing
- Data Entry & Record Management
- Account Reconciliation Support
- Customer Account Management
Timeline
Clinical Medical Assistant -
Jermi College
11.2025 - 04.2026
Customer Fulfillment
Amazon DML4
01.2023 - Current
Hemodialysis Technician / Patient Care Technician
Total Renal Care
01.2023 - 01.2025
Customer Account Executive
Comcast
01.2016 - 01.2021
Customer Relations
General Electric
01.2013 - 01.2015
HR Specialist
U.S. Army National Guard
01.2006 - 01.2013
Diploma -
Argo High School
09.2002 - 05.2006