Summary
Overview
Work History
Education
Skills
Personal Information
References
Certification
Timeline
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Portia Nathaniel

Portia Nathaniel

Memphis,TN

Summary

Adaptable professional with 10.5+ years of experience and a proven knowledge of conflict resolution, customer communications, and customer retention. Aiming to leverage my skills to successfully fill the Customer service role at your company.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Head Bartender

Main Event
06.2023 - 12.2023
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Closed out cash register and prepared cashier report at close of business.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Trained Number new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Bartender

Applebee's Grill + Bar
01.2022 - 04.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.

STORE MANAGER

Smooth Cellular/Boost Mobile
11.2019 - 12.2021
  • Planned, scheduled, tracked and reported project timelines and milestones using appropriate tools
  • Developed inventory analysis reports and analyzing variances
  • Provided hands on coaching to Wireless Consultants
  • Developed and delivered progress reports, proposals, requirements documentation and presentations.

HUB MANAGEMENT

Ups
01.2018 - 11.2019
  • Translated user requirements into user requests and functional specification
  • Ensured availability, performance and scalability of proposed infrastructure
  • Scheduled and performed audits of vendors and contract files.

STORE MANAGER

Think/Metropcs
01.2016 - 01.2018
  • Identified and managed project dependencies and critical path
  • Developed and delivered progress reports, proposals, requirements documentation and presentations
  • Achieved sales quotas for both store and individual goals.

CASHIER

Wendy's
02.2010 - 02.2016
  • Followed standard procedures for issuing cash refunds
  • Maintained correct flow of orders at drive-thru window
  • Provided exceptional customer service by being pleasant, courteous and helpful to customers
  • Maintained safe, clean and well-organized working and shopping environment.

Education

High School Diploma -

CORDOVA HIGH SCHOOL
Memphis, TN
05.2010

Skills

  • Great personality
  • Keyboarding and Microsoft
  • Outstanding Customer Service
  • Following Up
  • Strong Attention To Detail
  • Strong Time Management
  • Corrective Actions
  • Prioritization Skills
  • Store Management
  • Retail Sales
  • Ability To Lift
  • Employee Training
  • Promotional Planning
  • Accurate Cash Handling

Personal Information

Title: Customer service

References

References available upon request

Certification

  • Certified Bartender
  • ABC licensed for state of TN

Timeline

Head Bartender

Main Event
06.2023 - 12.2023

Bartender

Applebee's Grill + Bar
01.2022 - 04.2023

STORE MANAGER

Smooth Cellular/Boost Mobile
11.2019 - 12.2021

HUB MANAGEMENT

Ups
01.2018 - 11.2019

STORE MANAGER

Think/Metropcs
01.2016 - 01.2018

CASHIER

Wendy's
02.2010 - 02.2016

High School Diploma -

CORDOVA HIGH SCHOOL

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Portia Nathaniel