Trevina Yoram

• Developed strong rapport with patrons, resulting in repeat business and increased loyalty.
• Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.

• Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.
• Provided support to management in the development and implementation of new policies and procedures, ensuring consistency in service standards across the team.

Worked with underwriters to fix application problems and resolve issues.

• Analyzed applicant financial data to determine eligibility for various loan products, tailoring recommendations based on individual needs.

• Maintained up-to-date knowledge of industry regulations, changes, and trends to provide accurate advice to clients.
• Worked closely with borrowers experiencing financial hardship, helping them explore alternative financing options or refinancing solutions.
• Managed a pipeline of mortgage applications, prioritizing tasks to ensure timely closings and meet clients'' needs.

• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.

• Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
• Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.

• Assessed loan portfolios for compliance with underwriting policies.
• Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
• Explained very technical financial information to applicants in easy to understand language.
• Developed and maintained relationships with customers, lenders and other third parties.
• Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
• Negotiated loan terms and conditions with customers to secure best deal.
• Monitored pipelines to track and log status of 20+ loans.
• Participated in industry events and conferences to build relationships and gain market intelligence.