Portia Offei
Chicago
Summary
Highly-motivated individual with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
STATE FILING ANALYST I
Old Republic Corporation
Chicago
08.2020 - Current
- Manage file tracking for efficient retrieval, boosting project accuracy and speed.
- Ensure confidentiality to protect client data and prevent breaches.
- Collaborate with insurance firms to ensure compliance and timely updates.
- Maintained accurate filing records, ensuring regulatory clarity that improved interactions with key stakeholders.
- Fostered a collaborative environment by mentoring team members on compliance processes, enhancing overall team performance.
- Streamlined file tracking systems, enhancing project accuracy and significantly reducing retrieval times for critical documents.
- Ensured confidentiality protocols were rigorously followed, safeguarding client data and minimizing risks of breaches.
- Negotiated effectively with state departments for project approvals, reducing processing delays and fostering smoother operations.
- Partnered with insurance firms to ensure compliance with evolving regulations, resulting in timely updates and improved stakeholder relationships.
- Mentored team members on compliance processes, creating a culture of continuous improvement and collaboration.
- Analyzed regulatory changes to ensure compliance, resulting in streamlined filings and improved approval timelines.
- Temp to Hire- 08/2020 to 08/2021
- Track adoption Circulars for Forms/Rates/Rules
- Submit Annual Filings
- Run Reports for Analyst
- Provide assistance to Analyst
- Perform peer reviews
- Organize activities for the Analyst
ADMINISTRATIVE COORDINATOR
Deery Brothers Chrysler Dodge Jeep And Ram
Iowa City
06.2015 - 07.2017
- Coordinated travel logistics, boosting team productivity and efficiency.
- Managed billing, ensuring timely invoicing and improved cash flow.
- Automated office tasks, enhancing accuracy and operational speed.
- Resolved issues, aiding executive decisions and strategic initiatives.
- Mentored team, fostering growth and improving morale.
- Analyzed operational workflows, introducing tracking systems that significantly reduced intake processing time.
- Fostered a collaborative environment by mentoring team members, which elevated morale and productivity.
- Maintained precise records and reports to ensure compliance with administrative standards and reduce errors.
- Streamlined office procedures, leading to noticeable gains in processing efficiency and enhanced team output.
CASHIER/ADMINISTRATIVE COORDINATOR
University Of Iowa Parking And Transportation
Iowa City
07.2013 - 07.2016
- Managed billing and receivables, enhancing cash flow.
- Optimized mail and logistics, improving operations.
- Organized events, fostering team communication.
- Resolved conflicts, elevating customer service quality.
- Implemented a new scheduling system that adapted to fluctuating workloads, leading to better resource allocation and increased staff productivity.
- Coordinated with cross-functional teams to enhance billing processes, achieving more accurate invoicing and faster accounts receivable turnaround.
- Fostered a positive work environment by mentoring staff, enhancing team skills, and promoting effective collaboration on projects.
- Streamlined billing processes, resulting in quicker invoicing and improved cash flow management for the organization.
- Analyzed customer feedback to refine service delivery, leading to noticeable gains in customer satisfaction scores.
- Coordinated logistics for campus events, enhancing team communication and ensuring seamless execution of activities.
SALES REPRESENTATIVE
Dillard's
Iowa City
07.2014 - 05.2015
- Advised customers to boost sales and meet monthly targets, enhancing revenue growth.
- Trained sales reps, improving team performance and customer satisfaction.
- Expanded customer base through outreach, increasing annual revenue significantly.
- Automated contact management, improving client organization and service efficiency.
- Exceeded new account goals, driving substantial growth in a single sales cycle.
- Implemented a streamlined sales process integrating upselling techniques, resulting in marked growth in revenue from existing clients.
- Trained new sales representatives, fostering a supportive team environment that improved productivity and cohesion.
- Maintained precise sales records and documentation, ensuring compliance with corporate standards and facilitating smooth transaction processes.
- Enhanced customer engagement strategies, resulting in noticeable gains in repeat purchases and overall client loyalty.
- Evaluated sales metrics to identify trends, enabling targeted marketing efforts that increased conversion rates among potential clients.
- Worked closely with marketing teams to align promotional campaigns, fostering a unified approach that boosted sales during peak seasons.
Education
DUAL BACHELOR & MASTER DEGREE - HEALTH & HUMAN PHYSIOLOGY & PUBLIC HEALTH
University of Iowa
Iowa City 07.2013 - 08/2018
HIGH SCHOOL DIPLOMA -
Sullivan High School
Chicago, IL 07.2010 - 06/2013
Skills
- Microsoft Office
- Team collaboration
- Detail oriented
- Time management
- Excellent Communication
- Analytical and Critical Thinking
Timeline
STATE FILING ANALYST I
Old Republic Corporation
08.2020 - Current
ADMINISTRATIVE COORDINATOR
Deery Brothers Chrysler Dodge Jeep And Ram
06.2015 - 07.2017
SALES REPRESENTATIVE
Dillard's
07.2014 - 05.2015
DUAL BACHELOR & MASTER DEGREE - HEALTH & HUMAN PHYSIOLOGY & PUBLIC HEALTH
University of Iowa
07.2013 - 08/2018
CASHIER/ADMINISTRATIVE COORDINATOR
University Of Iowa Parking And Transportation
07.2013 - 07.2016
HIGH SCHOOL DIPLOMA -
Sullivan High School
07.2010 - 06/2013