Portia Parkinson-Jones
Memphis,TN
Summary
Child Care and Customer Service professional with progressive experience in all facets of taking care of children and providing daily quality customer service. Highly skilled in maintaining confidentiality, efficiently utilizing office equipment and completing complex projects. Excellent written and oral communication skills. Experience observation and monitoring children play activities. Maintaining records on individual children, including daily observations and information about activities, meals and snacks prepared or served. Excels in the instruction of children in health and personal habits; eating, resting, and toilet habits. Caring personality whom interacts well with children to read and teach painting, drawing, handicrafts, and songs.
Overview
12
12
years of professional experience
Work History
Security Officer
Allied Universal Security
Tacoma, WA
10.2023 - Current
- Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Maintained high levels of alertness throughout shifts.
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
- Searched bags manually to identify prohibited items and contraband.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
Security Officer
Imperial Security Inc.
Memphis, TN
09.2022 - 11.2023
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Identified suspicious activity to determine appropriate response.
- Verified photo IDs and tickets to allow guests passage.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Maintained high levels of alertness throughout shifts.
- Investigated all reported incidents of theft or vandalism on premises.
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
Child Care Provider
Madigan Army Medical Center
JBLM, WA
12.2017 - 03.2020
- Interacted with the children in a way which conveys respect and nurturing
- Demonstrated behavior that is professional, ethical, and responsible
- Attended to the personal hygiene of each child in my care
- Prepared nutritional snacks and meals
- Developed and facilitated interactive parent and child literacy activities
- Provided weekly and monthly schedules of activities
- Plan and implement activities to meet the physical, emotional, intellectual and social needs of the children in the Child Care Program.
Receptionist
Black Market Strategies
Memphis, TN
07.2014 - 11.2015
- Ensured receptionist area was clean and neat to greet customers when entering
- Greeted and acknowledged all customers in a friendly, professional manner and provided quick, responsive customer service
- Provided excellent customer service by answering and directing all incoming calls in a professional and courteous manner
- Guided customers with locating various merchandise and accessories
- Professionally and courteously verified appointment times with clients
- Assisted in the maintenance of electronic purchase and service history
- Treated all clients, staff, and technicians in a pleasant and courteous manner
- Printed, reviewed, and filed daily reports
- Performed other office tasks as needed.
Team Lead
Technicolor (Speed Building)
Memphis, TN
10.2012 - 11.2013
- Supply and keep materials flowing to the line for manufacturing
- Prep outgoing material for delivery
- Maintain a safe and productive working environment
- Manage cases according to orders and placing the orders on carts
- Handle loading and the unloading of pallets and individual cases to and from trailers
- Uphold general housekeeping and specific sanitation task: picking up empty pallet boards and carrying them to a storage area
- Handle the receiving and distributing products
- Manage large inventory, maintaining accurate organization of records
- Train new employees
- Meet daily production goals.
Material Handler Team Lead
Ceva Logistics Distribution
Memphis, TN
10.2011 - 08.2012
- Responsible for packaging, scanning, shipping and receiving
- Performing data entry into the shipping station system
- Handle the receiving and distributing products
- Meet daily production goals.
Education
Medical Assistant w/ limited Radiology
Vatterott Career College
10.2014
Cosmetology Education
Tennessee Technology Center
Memphis, TN11-2011
G.W. Carver High School
05.2010
Skills
- Answer telephones, direct calls, and take messages Review files, records, and other documents to obtain information to
- Respond to requests in a timely manner
- Compile, copy, sort, and file records of office activities, business transactions, and other activities
- Support children's emotional and social development, encouraging understanding of others and positive self-concepts
- Sanitize toys and play equipment
- Discipline children and recommend or initiate other measures to control behavior, such as caring for own clothing and picking up toys and books
- Identify signs of emotional or developmental problems in children and bring them to parents & or guardians attention
- Operate office machines such as photocopiers and scanners, facsimile machines, voice mail systems, and personal Computers
- Compute, record, and proofread data and other information, such as records or reports
- Greet visitors
- Operate office equipment such as voice mail messaging systems, and use word processing, spreadsheet, and other software applications to prepare reports, invoices, financial statements, letters, case histories and medical records
- Proficient user of Microsoft Office applications, Microsoft Word, Excel, Outlook, Internet, and various internal software and programs
- Access Control
- CCTV Monitoring
References
- Catherine Akridge 901-464-8980
- Carolyn Hoard 901-502-7122
- Calisha Taylor 901-364-3263
- Tiffany 901-921-1721
- Serena Brown 253-468-2194
Timeline
Security Officer
Allied Universal Security
10.2023 - Current
Security Officer
Imperial Security Inc.
09.2022 - 11.2023
Child Care Provider
Madigan Army Medical Center
12.2017 - 03.2020
Receptionist
Black Market Strategies
07.2014 - 11.2015
Team Lead
Technicolor (Speed Building)
10.2012 - 11.2013
Material Handler Team Lead
Ceva Logistics Distribution
10.2011 - 08.2012
Medical Assistant w/ limited Radiology
Vatterott Career College
Cosmetology Education
Tennessee Technology Center
G.W. Carver High School
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