PORTIYA SOLEYE
Prescott
Summary
Accomplished professional with over 30 years of experience in sales and administrative operations, complemented by a background in peer support and advocacy. Offering a well-rounded skill set that includes managing high-volume client relations, complex scheduling, and office workflows. I focus on establishing a genuine connection and providing a welcoming experience for everyone. Utilizing active listening to address diverse inquiries, I ensure all concerns are handled with discretion and care. A versatile team member committed to maintaining an organized environment and delivering consistent, high-quality support to both clients and colleagues.
Overview
30
30
years of professional experience
Work History
Peer Support Specialist
NAZCARE
Prescott Valley, Arizona
08.2023 - Current
- Manage high-volume inbound calls as the primary point of contact for clients seeking mental health services. Utilize Electronic Health Record (EHR) systems to maintain detailed, HIPAA-compliant documentation and update client records in real-time. Provide professional telephonic de-escalation and resource guidance while navigating complex inquiries in a fast-paced environment. Ensure a welcoming and supportive 'virtual front office' experience through efficient communication and precise data entry.
Front Desk/Admin
UNITY OF PHOENIX
Phoenix, Arizona
06.2022 - 04.2023
- Managed front-of-house operations as the primary liaison for congregants, ministers, and vendors, ensuring a welcoming and professional environment for all visitors. Oversaw complex calendar coordination and facility scheduling to support seamless daily activities and special events. Maintained organized physical and digital filing systems and performed data entry to ensure accurate record-keeping and efficient administrative flow. Balanced high-volume communications with a supportive, service-oriented approach to resolve inquiries and provide reliable assistance to all organizational stakeholders
Home Stager/Design Assistant
SAGE HOME STAGING
Woodland, California
06.2019 - 10.2021
- Worked with business owners and real estate agents to prepare homes for photo shoots, open houses and going active on the MLS. Showcasing the home's design and aesthetic potential to prospective buyers through innovative design utilizing home decor.art and furniture. This included selecting items from warehouse inventory in addition to professional/personal shopping for each home. Creating a cohesive and pleasing aesthetic, resulting in less time on the MLS and a higher appraisal/sales price.
Store Manager
HISTORIC DISTRICT ANTIQUE MALL
Phoenix, Arizona
01.2009 - 05.2019
- Directed fast-paced business operations, coordinating 40+ dealers. Drove sales to maximize profitability while providing optimum customer service to maintain high dealer / customer satisfaction and loyalty. Managed accounting, including accounts payable and receivable, and financial reporting, setting up / using QuickBooks to ensure compliance to state and local business / tax laws.
- Identified / executed new opportunities to boost occupancy and contain overhead costs to consistently grow business / increase revenues.
- Provided strategic vision in planning and initiating renovation, allocating resources, orchestrating vendors, creating brand awareness and marketing messaging while effectively managing budget / controlling expenses.
- Recognized by New Times as 2009 “Best Overhaul of an Antique Mall.”
Account Manager for GSA Clients
CORPORATE INTERIOR SYSTEMS
Phoenix, Arizona
11.2005 - 12.2008
- Managed contracts throughout Arizona, developing new business and strengthening relationships with existing accounts, specializing in the Federal Procurement Process. Assessed space requirements, ergonomic considerations, filing and storage requirements, working with CIS CAD Department to develop specifications and create formal proposals.
- Collaborated with federal clients in the State of Arizona to analyze needs and work within budget constraints, adhering to the General Services Administration guidelines, meeting and exceeding all goals.
Sales Associate / Consultant
COPENHAGEN IMPORTS
Phoenix, Arizona
05.1996 - 11.2005
- Worked with retail and commercial customers to match best products with design needs, cultivating client loyalty with follow through and service excellence. Researched product options verified receipts and reconciled and analyzed accounts monthly to eliminate loss. Maximized customer satisfaction, consistently exceeded sales goals.
Education
Interior Design Program -
American Institute for Interior Design
Community College - Business, Management And Business Law
Phoenix College
Phoenix AzCertificate - Peer Support Training
NAZCARE
Prescott Valley AZ08-2023
Skills
- Relationship Building
- Effective collaboration and interaction
- Administration and management
- Appointment scheduling
- Data confidentiality
- Exemplary communication
- Positive environment facilitation
- Mental health support
- Team collaboration
Timeline
Peer Support Specialist
NAZCARE
08.2023 - Current
Front Desk/Admin
UNITY OF PHOENIX
06.2022 - 04.2023
Home Stager/Design Assistant
SAGE HOME STAGING
06.2019 - 10.2021
Store Manager
HISTORIC DISTRICT ANTIQUE MALL
01.2009 - 05.2019
Account Manager for GSA Clients
CORPORATE INTERIOR SYSTEMS
11.2005 - 12.2008
Sales Associate / Consultant
COPENHAGEN IMPORTS
05.1996 - 11.2005
Interior Design Program -
American Institute for Interior Design
Community College - Business, Management And Business Law
Phoenix College
Certificate - Peer Support Training
NAZCARE