Summary
Overview
Work History
Education
Skills
Timeline
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Porzha Mills

Cincinnati,OH

Summary

Proven to enhance customer experience and team efficiency at Wal-Mart Supercenter, I excel in retail merchandising and adaptability. Leveraging skills in problem-solving and product knowledge, I significantly contribute to maintaining high standards of store organization and customer satisfaction, demonstrating a strong ability to multitask and prioritize tasks effectively.

Overview

8
8
years of professional experience

Work History

Residential Aide

Amazing Grace Counseling and Addiction Services
02.2025 - Current
  • Developed positive rapport with residents by demonstrating genuine empathy, respect, and understanding; created a welcoming atmosphere that encouraged open communication.
  • Assisted with medication administration under the supervision of a licensed professional, ensuring proper dosage and adherence to schedules.
  • Enhanced the residential environment by maintaining a clean, safe, and organized living space for all residents.
  • Contributed positively to staff meetings by sharing insights on resident behavior trends, suggesting new strategies for addressing challenges collaboratively as a team when necessary.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.

Apparel Associate

Wal-Mart Supercenter
08.2023 - 01.2025
  • Maintained loss prevention standards by monitoring and observing customers on sales floor.
  • Displayed and organized products in store to help customers locate products easily.
  • Greeted and interacted with over customers to assist in selecting and locating merchandise.
  • Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks.
  • Selected, recommended and located merchandise based on customer needs and desires.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Prioritized helping customers over completing other routine tasks in store.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Administrative Assistant

Little Learners Child Care
03.2017 - 09.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained inventory of office supplies and placed orders.
  • Established administrative work procedures to track staff's daily tasks.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Assisted coworkers and staff members with special tasks on daily basis.

Education

Ged
Lexington, KY
2011

Skills

  • Brand Awareness
  • Stock replenishment
  • Upselling strategies
  • Product Knowledge
  • Customer Assistance
  • Retail Merchandising
  • Team Cooperation
  • Team Collaboration
  • Adaptability
  • Multitasking
  • Task Prioritization
  • Friendly and Helpful
  • Organization
  • Problem-solving abilities

Timeline

Residential Aide

Amazing Grace Counseling and Addiction Services
02.2025 - Current

Apparel Associate

Wal-Mart Supercenter
08.2023 - 01.2025

Administrative Assistant

Little Learners Child Care
03.2017 - 09.2023

Ged

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Porzha Mills