Sue Her
North St. Paul,MN
Summary
I am a professional retail management expert with a proven track record in leading store operations and driving sales growth. I prioritize team collaboration and results-focused strategies, guaranteeing both reliability and adaptability to changing demands. My expertise encompasses inventory management, customer service, and staff training, complemented by outstanding problem-solving and communication skills. I thrive in diverse environments, effectively working with individuals from all backgrounds, whether in teams or independently.
Overview
22
22
years of professional experience
Work History
Store Manager
Imported Fish
Maplewood, MN
09.2021 - Current
- Supervised daily operations to ensure the store operated smoothly.
- Maintained a clean and safe environment for both customers and staff.
- Managed inventory control, cash handling, and the procedures for opening and closing the store.
- Addressed customer complaints promptly and professionally, resolving issues to build positive relationships.
- Successfully led store employees in a fast-paced environment through proactive communication and constructive feedback.
- Ordered aquarium fish and collaborated with vendors.
- Monitored fish inventory and recorded sales of fish.
- Managed online sales and shipping.
Technician
CenturyLink
Richfield, MN
04.2016 - 11.2020
- Ensured a secure work environment by diligently following established safety protocols and guidelines.
- Showed adaptability when confronted with new challenges or technologies, allowing for rapid mastery of essential skills.
- Optimized system performance through thorough testing and analysis.
- Performed root cause analyses on recurring technical issues, reducing future disruptions.
- Assuring customer satisfaction by quickly addressing and resolving technical inquiries and concerns.
- Install and repaired phone lines and internet services, and worked with fiber optic cables.
Direct TV Technician
Direct TV
Eagan, MN
04.2012 - 11.2016
- Maintained a secure work environment by adhering to established safety protocols and guidelines.
- Provided training for new technicians on standard operating procedures, fostering consistency across the team.
- Performed troubleshooting and diagnosis on faulty equipment.
- Carried out intricate repairs efficiently by leveraging strong diagnostic skills and meticulous attention to detail.
- Installed dishes and addressed wiring issues at both residential and commercial locations.
- Delivered exceptional customer service by communicating with clients to ensure their satisfaction with my work.
General Manager
Taco Bell Restaurant
Maplewood, MN
10.2003 - 09.2012
- Managed budget implementations, employee reviews, training, and schedules.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Education
St. Paul Academy
Saint Paul, MN06-2006
Skills
- Store managements
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring, Recruitment and hiring
- Shift scheduling
- Inventory control
- Team motivation & Team building and leadership
- Accurate cash handling
- Sales professional, Performance reviews, Sales coaching
- Advertising and marketing
- Employee terminations
- Critical thinking, troubling shooting with electrical wirings
- Installations of electrical wiring and lines with phones, dish, and internet
Languages
Hmong
Native or Bilingual
English
Full Professional
Timeline
Store Manager
Imported Fish
09.2021 - Current
Technician
CenturyLink
04.2016 - 11.2020
Direct TV Technician
Direct TV
04.2012 - 11.2016
General Manager
Taco Bell Restaurant
10.2003 - 09.2012
St. Paul Academy