Summary
Overview
Work History
Education
Skills
Languages
Timeline
StoreManager

Sue Her

North St. Paul,MN

Summary

I am a professional retail management expert with a proven track record in leading store operations and driving sales growth. I prioritize team collaboration and results-focused strategies, guaranteeing both reliability and adaptability to changing demands. My expertise encompasses inventory management, customer service, and staff training, complemented by outstanding problem-solving and communication skills. I thrive in diverse environments, effectively working with individuals from all backgrounds, whether in teams or independently.

Overview

22
22
years of professional experience

Work History

Store Manager

Imported Fish
09.2021 - Current
  • Supervised daily operations to ensure the store operated smoothly.
  • Maintained a clean and safe environment for both customers and staff.
  • Managed inventory control, cash handling, and the procedures for opening and closing the store.
  • Addressed customer complaints promptly and professionally, resolving issues to build positive relationships.
  • Successfully led store employees in a fast-paced environment through proactive communication and constructive feedback.
  • Ordered aquarium fish and collaborated with vendors.
  • Monitored fish inventory and recorded sales of fish.
  • Managed online sales and shipping.


Technician

CenturyLink
04.2016 - 11.2020
  • Ensured a secure work environment by diligently following established safety protocols and guidelines.
  • Showed adaptability when confronted with new challenges or technologies, allowing for rapid mastery of essential skills.
  • Optimized system performance through thorough testing and analysis.
  • Performed root cause analyses on recurring technical issues, reducing future disruptions.
  • Assuring customer satisfaction by quickly addressing and resolving technical inquiries and concerns.
  • Install and repaired phone lines and internet services, and worked with fiber optic cables.


Direct TV Technician

Direct TV
04.2012 - 11.2016
  • Maintained a secure work environment by adhering to established safety protocols and guidelines.
  • Provided training for new technicians on standard operating procedures, fostering consistency across the team.
  • Performed troubleshooting and diagnosis on faulty equipment.
  • Carried out intricate repairs efficiently by leveraging strong diagnostic skills and meticulous attention to detail.
  • Installed dishes and addressed wiring issues at both residential and commercial locations.
  • Delivered exceptional customer service by communicating with clients to ensure their satisfaction with my work.

General Manager

Taco Bell Restaurant
10.2003 - 09.2012
  • Managed budget implementations, employee reviews, training, and schedules.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.

Education

St. Paul Academy
Saint Paul, MN
06-2006

Skills

  • Store managements
  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Training and mentoring, Recruitment and hiring
  • Shift scheduling
  • Inventory control
  • Team motivation & Team building and leadership
  • Accurate cash handling
  • Sales professional, Performance reviews, Sales coaching
  • Advertising and marketing
  • Employee terminations
  • Critical thinking, troubling shooting with electrical wirings
  • Installations of electrical wiring and lines with phones, dish, and internet

Languages

Hmong
Native or Bilingual
English
Full Professional

Timeline

Store Manager

Imported Fish
09.2021 - Current

Technician

CenturyLink
04.2016 - 11.2020

Direct TV Technician

Direct TV
04.2012 - 11.2016

General Manager

Taco Bell Restaurant
10.2003 - 09.2012

St. Paul Academy

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