Summary
Overview
Work History
Education
Skills
References
Timeline

Reginald Chukwu

Mount Rainier,MD

Summary

Experienced Store Manager with a background in retail operations and employee supervision. Strengths include inventory management, customer service, and team leadership. Demonstrated ability to enhance store's performance through strategic planning and implementation of sales campaigns. Proven record of success in fostering an environment that promotes teamwork and exceptional customer service.

Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Overview

22
22
years of professional experience

Work History

Store Manager

Rainbow Apparel Company
Clinton , MD
08.2009 - 03.2025
  • Developed strategies to maximize sales and profitability.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Identified opportunities for cost savings through waste reduction initiatives.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Developed strategies to optimize inventory control procedures.
  • Created strategic partnerships with key suppliers and vendors that provided added value to the organization.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Assistant Manager

Farmers International Market
Atlanta , GA
02.2003 - 03.2009
  • Created reports on sales trends, inventory levels, and financial data.
  • Established processes for monitoring customer satisfaction levels.
  • Developed a system for tracking inventory and ordering supplies as needed
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Implemented quality control measures to uphold company standards.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Worked closely with store managers to ensure compliance with corporate policies and procedures related to merchandising activities.
  • Created merchandising plans based on customer buying habits and trends in the industry.
  • Monitored competitor activities in order to stay ahead of the competition.
  • Delegated work to staff, setting priorities and goals.

Education

National-Louis University , Atlanta, GA
05-2005

Skills

  • Store opening and closing procedures
  • Multitasking and organization
  • Problem-solving
  • Inventory control
  • Cash management
  • Team building
  • Staff management
  • Goals and performance
  • Leadership development
  • Store merchandising
  • Customer service management
  • Employee supervision and motivation
  • Recruiting and hiring
  • Payroll management
  • Team development
  • Retail inventory management
  • Loss prevention procedures
  • Staff performance improvement
  • Policies and procedures
  • Order management
  • Sales analysis
  • Risk managements
  • Budgeting and cost control
  • Team leadership and coaching

References

References available upon request.

Timeline

Store Manager - Rainbow Apparel Company
08.2009 - 03.2025
Assistant Manager - Farmers International Market
02.2003 - 03.2009
National-Louis University - ,

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Reginald Chukwu