Pouya Nadali
Houston,TX
Summary
Customer-focused sales professional with hands-on experience in high-volume retail, operations management, and consultative selling. Known for building rapport quickly, identifying customer needs, and guiding customers through purchasing decisions with clarity and professionalism. Experienced in upselling, handling objections, and maintaining composure in high-pressure environments. Seeking a customer advisor role in a premium automotive setting where long-term relationships and service quality are valued.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Operations Manager
Shiraz Burger & Grill (Food Truck)
08.2025 - Current
- Managed daily operations including customer service, inventory control, scheduling, and cash handling.
- Led customer interactions with a focus on upselling, repeat business, and positive brand experience.
- Trained and supervised staff to maintain consistent service standards during high-traffic periods.
- Resolved customer concerns professionally to ensure satisfaction and loyalty.
- Coordinated purchasing and pricing decisions to support profitability while maintaining service quality.
Driver
Uber
01.2023 - Current
- Operated delivery vehicles safely in various weather conditions.
- Communicated effectively with dispatch and customers throughout the day.
Cashier
Costco Wholesale
2022 - 2023
- Delivered consistent, high-quality customer service in a high-volume retail environment.
- Processed transactions accurately while maintaining efficiency during peak hours.
- Assisted members with product questions, service concerns, and issue resolution.
- Collaborated with team members to maintain smooth front-end operations while managing long lines and time pressure.
Parts Delivery Driver
Atlas Auto Glass Paint And Body
2021 - 2022
- Delivered auto parts to clients, ensuring timely and accurate service.
- Loaded and unloaded delivery vehicles, maintaining organization and safety protocols.
- Communicated effectively with team members regarding delivery schedules and inventory needs.
- Assisted in inventory management by tracking stock levels during deliveries.
Receptionist
HCC Community College
01.2019 - 2021
- Greeted visitors and directed them to appropriate departments.
- Scheduled appointments and maintained calendars for staff members.
- Maintained reception area, providing a welcoming environment for guests.
Salesperson
Dillard's
2018 - 2020
- Assisted customers by identifying needs and recommending appropriate products and solutions.
- Averaged 20-30 individual sales per shift during regular store traffic.
- Contributed to an estimated 8-12% increase in department sales through consistent customer engagement.
- Built repeat customer relationships through attentive service and product knowledge.
- Processed transactions accurately and efficiently at point of sale.
Education
Some College (No Degree) - Aviation
VT AAA
Diploma
2019
Skills
- Customer Needs Assessment
- Consultative Sales
- Point-Of-Sale (POS) Systems
- Microsoft Excel
- Upselling & Cross-Selling
- Cash Handling & Reconciliation
- Inventory Management
- Sales Reporting & Basic Data Tracking
- Scheduling & Shift Coordination
Certification
- Food Safety Manager Certification
- Private Pilot License (PPL)
Timeline
Operations Manager
Shiraz Burger & Grill (Food Truck)
08.2025 - Current
Driver
Uber
01.2023 - Current
Receptionist
HCC Community College
01.2019 - 2021
Diploma
Cashier
Costco Wholesale
2022 - 2023
Parts Delivery Driver
Atlas Auto Glass Paint And Body
2021 - 2022
Salesperson
Dillard's
2018 - 2020
Some College (No Degree) - Aviation
VT AAA