Powede Yingi
Richmond,TX
Summary
Highly experienced, known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships.
Overview
11
11
years of professional experience
Work History
IT Field Technician
Executive Personal Computers Inc
12.2021 - Current
- Enhanced system performance by troubleshooting and resolving hardware, software, and network issues.
- Streamlined IT support processes by implementing efficient ticketing systems and prioritizing tasks based on urgency.
- Reduced downtime for clients with prompt response to technical issues and effective problem-solving skills.
- Optimized server efficiency by conducting regular maintenance checks and updating software as needed.
- Established a strong professional reputation with clients through consistent delivery of high-quality service and technical expertise.
Inside Sales Representative
Xfinity Comcast
04.2018 - 11.2021
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Boosted lead conversion rates by conducting thorough needs assessments, identifying opportunities for upselling and crossselling.
- Exceeded monthly quotas consistently by employing persuasive sales techniques and leveraging in-depth product knowledge.
- Assisted management in setting realistic yet challenging goals for individual representatives based on historical data analysis and market trends.
Account Sales Manager
Red Bull
05.2016 - 02.2018
- Increased account sales by developing and maintaining strong relationships with key clients.
- Boosted client retention rate by providing exceptional customer service and addressing concerns promptly.
- Exceeded sales targets consistently through careful planning and diligent follow-up with prospective customers.
- Identified new business opportunities by conducting market research and competitor analysis.
- Conducted regular training sessions for junior sales staff, improving overall team performance and boosting morale.
Retail Sales Consultant
Best Buy
11.2012 - 04.2016
- Boosted customer satisfaction by providing exceptional service and product knowledge.
- Maximized sales revenue through personalized recommendations and upselling techniques.
- Developed strong relationships with clients, leading to repeat business and increased referrals.
- Streamlined store processes for improved efficiency and smoother day-to-day operations.
- Stayed up-to-date on industry trends to better educate customers on new products and offerings.
Education
Bachelor of Science - Information Technology
University of Phoenix
Tempe, AZ04.2021
Skills
- Hardware Installation
- Network Troubleshooting
- VPN Configuration
- Patch Management
- Persuasive Negotiator
- Lead Qualification
- Customer Service
- Customer Relationship Management
Timeline
IT Field Technician
Executive Personal Computers Inc
12.2021 - Current
Inside Sales Representative
Xfinity Comcast
04.2018 - 11.2021
Account Sales Manager
Red Bull
05.2016 - 02.2018
Retail Sales Consultant
Best Buy
11.2012 - 04.2016
Bachelor of Science - Information Technology
University of Phoenix
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