Summary
Overview
Work History
Education
Skills
Timeline
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PRABHA JAYARAM

Telecom Network Management
CRANBURY,US

Summary

I am excited about new trends in Digital evolutions and the world of AI Ops as it offers a chance to catapult to a new level of success on the Service management goals. As a dedicated telecom professional with experience in wireline and wireless technologies for over 2 decades, I believe in the strength of leadership commitment to growth through innovation. This has been the cornerstone of my work in Network & Service Management at T-Mobile for the last decade. Innovative Business & Solution Architect with in-depth understanding of Telecom operational landscape, supporting tools and a laser focus on the Operational mission.

Overview

34
34
years of professional experience

Work History

Business Solution Architect

TMobile
07.2018 - Current
  • Designed Operations Strategy to deliver tool and business process changes that demonstrated value delivered with each new or enhanced capability
  • Devised business metrics to showcase the efficiencies in terms of time spent with Incident Management & cost of building and operating the capabilities
  • Created a roadmap of innovative business solutions to support corporate objectives of leveraging redundancies in the network, increasing automations and turning from a Reactive operations team to a proactive one
  • Skilled at working independently and collaboratively in a team environment advocating industry best practices for continual improvement of deployed solutions and leveraging best practices in Knowledge Centered Service industry
  • Created strong relationships with key decision makers as trusted consultant of Value delivery to Operations team

Service Management Architect

TMobile
01.2018 - 01.2019
  • Designed and developed strategic metrics for Event/ Incident and Knowledge Management to identify right strategies/initiatives based on customer goals
  • This helped define quantitative Problem statements, identify Success Factors in measurable terms and showcase success upon delivery
  • Worked on all-round planning for Service Desk(SD) to enable them to be effective and efficient in their operations through Automation, Information relevance to agents, Knowledge centered Service (KCS) Management approach, Problem Management planning with view for SD to manage outcome
  • Owned business value initiatives around Noise reduction and Operational efficiencies focusing on continual learning to remove Non-Value Add actions and entities.(2015 to 2022)
  • Published (& coached for success) Event and Knowledge Management best practices at T-Mobile to reduce turnaround time. A collaborative approach, a Value-Add mindset, business-value driven prioritization, a continuous learning environment and trusting culture were the basis for defining our best-practices.
  • Designed and worked with Service partner to build and launch first generation Knowledge Management System based on RESOLVE automation platform
  • .Conducted thorough reviews of operations to devise and deploy improvement strategies. I designed metrics for Operational effectiveness. I enabled Tier2/NTAC to tune alarms for Operational Effectiveness through strategic metrics, training and support

Solution Architect

T-Mobile
02.2015 - 06.2017
  • Worked on PoC to use ServiceNOW for collaborative ITOM platform enhancing events from many sources enabling predictions and applying proactive actions powered by Metrics, ML and manual enrichments in Topology aware Service Asset Configuration eco-system
  • Worked on PoC, business plan approval and supported Product launch for Enterprise search tool T-ENGAGE based on COVEO. Conducted technical workshops and education sessions for customers and Tier2 teams. The tool was positioned to enable a Knowledge-centered Services Management by enabling Automated/Assisted Knowledge publishing through keyword search. COVEO enabled farming information from a suite of indexed information sources. COVEOs AI-powered search connects people to the most relevant information through enriched intent detection and Automated re-ranking. Together with Machine Learning and Intelligent Automation, the platform enabled continuous improvement of Knowledge Bases.
  • I led a team of Data scientists, ML engineers, Platform architects and Operations team to develop integrated Machine Learning solutions to automatically learn from Operational behavior patterns from Network Alarms and their resolutions. Based on Alarm standards defined by me, the Network Alarms were curated on Network device taxonomies and Business Service taxonomies to enable the context-sensitive learning. After a successful PoC, this Recommendation Engine is poised to make continual improvements in operational handling of alarms cutting down redundant manual actions by almost 50% in the target CORE network management.
  • Designed PoC solution based on curated learned patterns of alarm correlation and causation to suggest Root Cause; Recommendation Engine will suggest the likely root cause of events as they happen cutting down over 670 thousand Operational hours per quarter. Along with Automated Triage and Resolution capabilities, this is poised to be the NetGen AI OPS capabilities.
  • Communicated to internal team, leadership and customer groups to update Product, Technical Service and implementation status at technical or functional level.

Technical Lead, Network Management

T-Mobile
04.2008 - 01.2016
  • Defined Business requirements, solutions and led many initiatives on NOC Network Management and new product introduction at, for RAN, CORE, IP and EIT Business solutions.
  • Teamed on development of Technology roadmap spanning 8 years

Technical Lead Software Developer

TMobile
08.2005 - 03.2008
  • Built Key Performance Indicator for Regional teams BSS Availability based on Customer perception of availability of Radio Access network
  • Factored Fault, Performance and Network configuration parameters to identify Availability from Customer Perspective
  • Translated technical concepts and information into terms SQL development team could easily comprehend.

Developer

Lucent Technologies
03.1995 - 06.2005
  • Developer for Configuration Management module of Network Management System developed by ONG (Optical Networking Group) organization at LUCENT for Deutsche Telecom (DTAG)
  • North Bound interface design leader and led team to build CORBA interface based on IONA and Orbix platforms
  • Release Manager for multiple releases of NMS product coordinating and leading team to final delivery.

Developer

WIPRO Systems
06.1989 - 10.1994
  • JAVA, COBOL development
  • Part of development team for Lexical Analyzer/Parser/Code generator modules for cross-compiler for CDAC for super computer (First generation of PARAM series)
  • Worked for SPSS Chicago on developing APIs
  • Worked for Ashton-Tate CA on developing APIs

Education

Master of Science - Computer Science

University of Madras
India
06.1989

Bachelor of Science - Mathematics

University of Madras
India
06.1986

Skills

  • Strategic Vision and Organizational Leadership
  • Service Operations Management
  • Client Engagement to detect Operational Problems
  • Business Solutions Prowess
  • Solution Prototypes and Management
  • Requirements Analysis, Identification of Requirements and design specifications
  • Enterprise Architectures
  • System Architecture Design & Integration Architectures
  • Business Process Analysis
  • Service Ticket Management - Automation, Root cause analytics
  • Business Intelligence Analysis and Performance Metric
  • Monitoring Tools
  • KPI design and optimizations
  • RAN technologies - 5G, 3G,Alarm & KPI Management
  • IP technologies - Alarm & KPI Management across the OSI Layer
  • Business Intelligence Gathering & Data Modeling
  • Emotional Intelligence, Operational Intelligence, Customer Intelligence, Embedded Intelligence, Telemetry Intelligence and Social Media Intelligence
  • Business Intelligence Development to power Artificial Intelligence
  • Microsoft SQL Server, PowerBI
  • Robotics, Business Process Automation using KCS methodologies
  • Machine Learning powered AI with a Continuous learning from Feedback loop

Timeline

Business Solution Architect

TMobile
07.2018 - Current

Service Management Architect

TMobile
01.2018 - 01.2019

Solution Architect

T-Mobile
02.2015 - 06.2017

Technical Lead, Network Management

T-Mobile
04.2008 - 01.2016

Technical Lead Software Developer

TMobile
08.2005 - 03.2008

Developer

Lucent Technologies
03.1995 - 06.2005

Developer

WIPRO Systems
06.1989 - 10.1994

Master of Science - Computer Science

University of Madras

Bachelor of Science - Mathematics

University of Madras

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PRABHA JAYARAMTelecom Network Management