PRABHA SARAVANAN
SCHAUMBURG,ILLINOIS
Summary
Well-qualified [Job Title] proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.
Overview
24
24
years of professional experience
Work History
Logistics Associate
RAAJRATNA STAINLESS WIRE
10.2018 - Current
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Collaborated with cross-functional teams to develop comprehensive strategies for addressing complex logistics challenges.
- Managed supply chain operations, optimizing transportation routes and carrier selection for cost savings.
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
- Generated documentation and information required for customer shipments.
Customer Service Associate
Walmart
08.2015 - 09.2020
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Provided customer feedback to management and identified areas of improvement for products and services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Promptly responded to inquiries and requests from prospective customers.
Office Administrative Assistant
RANGA COMPANY
01.2000 - 01.2004
- Create, Maintain, and enter information into databases.
- Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
- Establish work procedures or schedules and keep track of the daily work of clerical staff. Prepare and mail checks. Learn to operate new office technologies as they are developed and implemented. Conduct searches to find needed information, using such sources as the Internet
Education
Master of Arts - Public Administration
Annamalai University
COIMBATORE- ONLINE05.2004
Bachelor of Science - Electrical, Electronics Engineering Technologies
Sri Ramakrishna Polytechnic
COIMBATORE, INDIA05.1999
Skills
- Attention to Detail
- Warehouse Logistics
- International shipments
- Shipment Tracking
- Shipping and receiving
- Data Entry
- Sales Support
- Logistics and Transportation
- Shipment Coordination
- Reports Generation
Timeline
Logistics Associate
RAAJRATNA STAINLESS WIRE
10.2018 - Current
Customer Service Associate
Walmart
08.2015 - 09.2020
Office Administrative Assistant
RANGA COMPANY
01.2000 - 01.2004
Master of Arts - Public Administration
Annamalai University
Bachelor of Science - Electrical, Electronics Engineering Technologies
Sri Ramakrishna Polytechnic
Similar Profiles
Mansi JalgaonkarMansi Jalgaonkar
Sr. Marketing Executive at Raajratna Metal Industries LimitedSr. Marketing Executive at Raajratna Metal Industries Limited
Thomas JohnsonThomas Johnson
Shipping and Receiving Manager at Stainless ImportsShipping and Receiving Manager at Stainless Imports
Carlos NavarroCarlos Navarro
Material Handler Supervisor at Alloy & Stainless FastenersMaterial Handler Supervisor at Alloy & Stainless Fasteners