Prabhakar Tiwari
Los Angeles,CA
Summary
Hospitality professional with expertise in Front Desk operations, pool safety, and housekeeping. Holds an M.Sc in Hotel Management and Bachelor of Business Administration degree.
Worked with Luxury resorts and Cruise line. Skilled in guest service, reservation management, safety oversight, and maintaining high cleanliness standards.
Overview
9
9
years of professional experience
Work History
Cashier
Your Food Market
11.2021 - 10.2024
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Room Attendant
Royal Caribbean Cruise Line
07.2017 - 11.2021
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
Housekeeping Assistant
The Oberoi Hotels & Resorts (The Wildflower Hall Shimla)
07.2015 - 05.2017
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
- Assisted housekeeping management with inventory control, reducing wastage and ensuring adequate supplies for daily tasks.
- Checked appliances in guest rooms to determine good working order.
Education
Bachelor of Business Administration -
Awadh University
Faizabad, IndiaMaster of Science - Hotel & Catering Management
Punjab Technical University
Chandigarh, India07.2015
Skills
- Guest Services Management
- Proficient in greeting guests, managing check-ins/check-outs, and providing exceptional service to ensure a pleasant stay
- Reservation Handling & Front Desk Operations: Expertise in managing reservations, handling phone inquiries, and efficiently managing payments while maintaining an organized front desk area
- Safety Oversight & Emergency Response: Skilled in monitoring pool activities, ensuring guest safety, and addressing any emergencies or safety concerns
- Facility Maintenance & Inspections: Conducting thorough inspections, maintaining cleanliness in guest areas, and performing basic maintenance tasks
- Inventory Management & Housekeeping Standards: Proficient in restocking amenities, linens, and toiletries while adhering to high cleanliness and maintenance standards in hospitality environments
Professionalreferences
Can be provided on request
Personal Information
- Date of Birth: 03/10/92
- Nationality: Indian
- Marital Status: Single
Stcwcourses
- Fire Prevention & Fire Fighting
- Personal Safety & Social Responsibility
- Personal Survival Techniques
- Elementary First Aid
- Passenger Ship Familiarization
- Designated Security Duties
Languages
English
Full Professional
Hindi
Native or Bilingual
Timeline
Cashier
Your Food Market
11.2021 - 10.2024
Room Attendant
Royal Caribbean Cruise Line
07.2017 - 11.2021
Housekeeping Assistant
The Oberoi Hotels & Resorts (The Wildflower Hall Shimla)
07.2015 - 05.2017
Bachelor of Business Administration -
Awadh University
Master of Science - Hotel & Catering Management
Punjab Technical University
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