Prabhjot Kaur
Auburn,WA
Overview
6
6
years of professional experience
Work History
Passander Service Agent
Swissport
Seaton, IL
01.2023 - Current
- Managed timely and effective replacement of damaged or missing products.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
Customer Service Representative
SUBWAY®Restaurants
Federal Way, WA
02.2017 - 01.2022
- Updated account information to maintain customer records.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Increased efficiency and team productivity by promoting operational best practices.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Promoted available products and services to customers during service, account management, and order calls.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Promptly responded to inquiries and requests from prospective customers.
- Trained new personnel regarding company operations, policies and services.
- Processed customer service orders promptly to increase customer satisfaction.
- Handled customer inquiries and suggestions courteously and professionally.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Education
High School Diploma -
Budadal Public School
Patiala03.2016
Skills
- Report Transcription
- Active Listening
- Sales Expertise
- Business Development Understanding
- Microsoft Word
- Freight Operations
- Senior Leadership Support
- Order Fulfillment
- Stocking and Replenishing
- Retail Sales Customer Service
- Microsoft Excel
- Microsoft PowerPoint
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Passander Service Agent
Swissport
01.2023 - Current
Customer Service Representative
SUBWAY®Restaurants
02.2017 - 01.2022
High School Diploma -
Budadal Public School