Overview
Work History
Education
Skills
Work Availability
Timeline
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Prabhjot Kaur

Auburn,WA

Overview

6
6
years of professional experience

Work History

Passander Service Agent

Swissport
01.2023 - Current
  • Managed timely and effective replacement of damaged or missing products.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.

Customer Service Representative

SUBWAY®Restaurants
02.2017 - 01.2022
  • Updated account information to maintain customer records.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Promoted available products and services to customers during service, account management, and order calls.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Promptly responded to inquiries and requests from prospective customers.
  • Trained new personnel regarding company operations, policies and services.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

Education

High School Diploma -

Budadal Public School
Patiala
03.2016

Skills

  • Report Transcription
  • Active Listening
  • Sales Expertise
  • Business Development Understanding
  • Microsoft Word
  • Freight Operations
  • Senior Leadership Support
  • Order Fulfillment
  • Stocking and Replenishing
  • Retail Sales Customer Service
  • Microsoft Excel
  • Microsoft PowerPoint

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Passander Service Agent

Swissport
01.2023 - Current

Customer Service Representative

SUBWAY®Restaurants
02.2017 - 01.2022

High School Diploma -

Budadal Public School

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Prabhjot Kaur