Kamaldeep Kaur
El Cerrito,California
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Supervisor
Grocery Outlet Bargain Market
Richmond, California
04.2014 - 10.2024
- Directed and supervised a team of 25 to 30 employees in daily operations. Cash handling, giving the employees breaks.
- I did QuickBooks, payroll, and data entry.
- I started off working as a front-end cashier. Through the years, I have moved up in the departments and to the position I am in now.
- I handled the cash for all of the check stands, counted the deposit, took it to the bank, and brought back change for the other operation days.
- I manage the register operations, including handling difficult situations such as shoplifters, bad checks, fake bills, and both the best and the worst customers.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
Assistance Manager
DB Shoes
El Cerrito, California
05.2012 - 02.2014
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Opening and Closing the store
- cash handling
- Taking care of break and lunch.
- Taking care of the shippement
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Assigned tasks to associates to fit skill levels and maximize team performance.
Key Holder Supervisor
Shoe Pavilion
Emeryville, California
03.2007 - 01.2009
- Recruited, interviewed and trained new key holders.
- Monitored store performance and identified areas for improvement.
- front end cashier .Taking care of returns
- Customer service.
- Data entery
- Tracked sales data to ensure accurate inventory levels.
- Performed daily cash management duties including deposits, audits.
Bank Teller
ICICI Bank
Ludhiana, India
02.2003 - 04.2005
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
Education
MBA - Finance And Human Resource
PTU
India01-2005
Skills
- Operations Management
- Schedule development
- Business Development
- Strategic Planning
- Process Improvement
- Inventory Control
- Motivated seller ,Excellent Listener , Strong Communicator and good relationship builder
- Customer Assistance
- Cash Drawer Management
- Analytical thinking & problem Solving
Certification
- Life And health insurance Agent
Timeline
Supervisor
Grocery Outlet Bargain Market
04.2014 - 10.2024
Assistance Manager
DB Shoes
05.2012 - 02.2014
Key Holder Supervisor
Shoe Pavilion
03.2007 - 01.2009
Bank Teller
ICICI Bank
02.2003 - 04.2005
- Life And health insurance Agent
MBA - Finance And Human Resource
PTU
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