- Musical Theater
- Gardening and Aquatic waterscapes
- Reading
- Yoga
Prachi Puro
Summary
Dynamic executive with a strong track record of driving business direction and delivering results through strategic technology programs. Skilled in improving operations and increasing sales performance through effective change management and leadership. Proven ability to lead large-scale initiatives and positively impact overall business operations.
Overview
28
28
years of professional experience
Work History
Business Operations Manager, Consumer Distribution
Oracle Corporation
07.2023 - Current
- Reviewed company's strategic plans and developed departmental goals and standards to support vision.
- Streamlined business processes by analyzing current procedures and implementing necessary improvements.
- Increased overall efficiency by automating repetitive tasks and optimizing workflow.
- Oversaw day-to-day business operations on sales floor by fostering deep professional relationships with wholesale contacts and customers.
- Oversaw financial management, ensuring accurate forecasting, budgeting, and reporting to support informed decisionmaking.
- Trained new hires, providing information, and insight into corporate policies and procedures.
- Spearheaded change management initiatives to successfully integrate new processes or technologies into existing operations.
- Developed strategic partnerships with key stakeholders, fostering collaboration and driving growth.
- Established performance metrics to evaluate team effectiveness and identify opportunities for improvement.
- Worked in tandem with peers to better understand business process and initiate improvements, helping company achieve goals.
- Fostered a positive work environment that supported employee engagement and retention.
- Mitigated risks through meticulous planning and proactive identification of potential issues in operations.
- Championed a continuous improvement culture by encouraging innovation and proactive problem-solving among team members.
- Facilitated seamless communication between departments to foster collaboration on shared objectives.
- Analyzed performance data to identify trends and areas for improvement, informing strategic planning processes.
- Enhanced operational efficiency by streamlining internal processes and eliminating redundant tasks.
Operations Business Partner – Strategic Clients Group (NA Manufacturing, Services & Public Sector)
Oracle Corporation
02.2022 - 06.2023
- Led the Sales Enablement and Operations function for the NA Manufacturing Services and Public Sector Strategic Clients Team. Responsibilities included:
- Serving as liaison to Finance, HR, Compensation, IAG Teams to optimize overall operational efficiency of the Sales team.
- Metrics driven reporting and provisioning regular updates to Sales Leadership on financial and sales performance.
- Facilitate Quarterly Business Reviews – advising on narratives and sharing best practice across the Ops team globally.
- Forecasting - Managing the process, cadence, and the quality with a focus on continuous improvement.
- Account Planning support – defining the process for annual account planning and review. Educating SCDs on template usage, collateral sources, and prior year benchmarks. Participation in account plan reviews and correlate key customer programs and initiatives to opportunities and pipeline creation
- Assisted in FY23 Target and Quota Setting – Reviewing team performance against prior targets and achievement and make recommendations to EVP-1. Reviewing the renewals landscape, ULAs and providing recommendations and inputs to finance team
- Managing Territories for the cohort
- Data gathering, analysis in support of accounts add / drop decisions for the cohort.
- Training and supporting SCDs on processes and tool and provide ongoing support on opportunity management, hierarchy, reporting and data requirements.
- Key Accomplishments:
- Successfully transitioned into a new role, independently supporting 2 cohorts simultaneously within the first few weeks of onboarding
- Predictability of sales forecasts for consecutive cycles
- Produced QBR decks with consistent data quality and accuracy enabling a constructive review with SCG leadership
- Championed with the team to leverage available tools, DVs thereby reducing dependence on manual offline reports and data sources through continuous training and guidance.
Strategic Business Unit Sales Operations Leader
Capgemini Americas
01.2019 - 01.2021
- Led Sales Enablement and Operations Team in support of $1 Billion annual services and solutions revenue comprising 4 distinct Market Units focused on Manufacturing, Automotive, Aero Defence and Life Sciences. Responsibilities included
- Sales Performance and Operations, Centralized Sales, Implementation of New Sales Model in line with geo-based business structures.
- Involved in annual budget planning for the BU and allocation of sales performance targets for the market units in close alignment with the revenue engine drivers, service lines and global business lines.
- Interlock with key teams including service-lines, finance, contracting, pricing, legal, sales, delivery, commissions
- Talent /Performance Management – Monitoring annual KPIs, incentive pay-outs, commission plans
- Key Accomplishments:
- Spearheaded intensive business intelligence and analytics by building a robust dashboard for strategic decision making
- Predictability of sales forecasts for 8 consecutive cycles in an unprecedented pandemic year
- Achievement against budget and targets ($1.02 B) for FY2020
- Double digit bookings progression (YoY:12%), Book-to-Bill Ratio: 1.28 pts
- 26% Unweighted pipeline growth Y-o-Y (+$100M)
Program Director – Barclays UK
Capgemini UK
06.2017 - 01.2019
- Accountable for end-to-end delivery, liaison with key stakeholders and cross functional teams to plan the overall implementation road map
- Negotiating on schedules, cost for additional scope of work, proposal preparation
- Identify skill gaps, work with Barclays to resolve resourcing requirements, hiring, interview, collaboration with vendors
- Key Accomplishments:
- Managing workstreams for HR, Risk Finance and Treasury, for key programs like HR Data Hub, BCBS 239 and ERRP (Brexit)
- Managed technology assessment for Barclaycards for the structural reform objective and realigning of the Core Business
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Collaborated closely with executive leadership to develop strategic plans for long-term growth.
Regional Director for GE Buy2Pay Programs
Capgemini UK
03.2015 - 05.2017
- Led the Enterprise implementation Program for a Buy to Pay(B2P) platform using Oracle across multiple sites / countries and businesses in the UK, Europe, and CIS regions.
- Key Accomplishments:
- Successfully led cross-functional, multi-vendor teams to deploy the customized B2P platform across different GE Business units in UK, Italy, Kazakhstan, Turkey, Hungary, Poland & Greece
- Demonstrated consistent leadership, management through influence and collaboration in a complex environment
- Monitored staff performance by actively engaging in and observing day-to-day activities.
- Managed the integration of new acquisitions, ensuring a smooth transition and alignment with the overall strategic vision.
- Visited sites periodically to view service levels and adherence to global service standards.
- Led a team of managers to achieve consistent revenue growth through effective leadership and strategic planning.
- Managed budgets effectively, ensuring optimal resource allocation for maximum return on investment.
Engagement Manager – IT Strategy and Transformation Projects
IGATE Corporation
01.2010 - 02.2015
- Strategising the Technology-Business synergy program using value-accomplishment models developed in-house
- Identify & Review Core business capabilities and Technology elements
- Recommend Technology initiatives backed by a business case & formulate an implementation & delivery plan
- Key Customers: Interface, Nissen Japan, GE Energy
- Accomplishments
- Capability enhancement opportunities via Tech. investments & better processes.
- Maintain and achieve targets for margin, utilization and CSAT
Solution Delivery Owner – Technology Simplification / EAI / BPM Implementations
Patni Computer Systems
01.2002 - 12.2009
- Pursuit leader on business development efforts - generated and qualified leads and led sales presentations.
- Led discovery/BPR workshops, managed program deliverables, resourcing, timelines, and budgets.
- Key Customers: GE Asset Management, Element, SunGuard, Metlife, Motorola, Tata Communications
- Accomplishments: Business KPI Improvement (cycle time/inventory turns), Eliminate process redundancies
Application Dev. and Support Engineer for GE
Patni Computer Systems
11.1997 - 12.2001
- Multiple projects onsite as well as offshore as a key member of the account delivery teams supporting vehicle remarketing, lease billing, invoicing
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
Education
PGCPM - Business Management
Indian Institute of Management
Kozhikode, India11-2006
Bachelor of Science - Chemistry
University of Mumbai
Mumbai, India06-1997
Skills
- CRM Systems: Oracle Sales Cloud, Salesforce
- Sales Operations: Sales Analytics, Forecasting, Sales Enablement, Pipeline Management, Oracle Sales Cloud Optimization
- Data Analysis & Reporting: SQL, Business Intelligence Tools, Oracle Sales Cloud Reporting and Dashboards
- Process Improvement: Lean Six Sigma, Agile Methodologies, Business Process Re-engineering, Oracle Sales Cloud Configuration
- Project Management: Agile Project Management, Waterfall Methodology
- Delivery Management and Operations, Program Management, Change Management, Business Analysis, Business Process Management
- Governance, Risk and Compliance
Interests
Hobbies and Interests
Delivery Management and Operations, Program Management, Change Management, Business Analysis, Business Process Management, Governance, Risk and Compliance
Timeline
Business Operations Manager, Consumer Distribution
Oracle Corporation
07.2023 - Current
Operations Business Partner – Strategic Clients Group (NA Manufacturing, Services & Public Sector)
Oracle Corporation
02.2022 - 06.2023
Strategic Business Unit Sales Operations Leader
Capgemini Americas
01.2019 - 01.2021
Program Director – Barclays UK
Capgemini UK
06.2017 - 01.2019
Regional Director for GE Buy2Pay Programs
Capgemini UK
03.2015 - 05.2017
Engagement Manager – IT Strategy and Transformation Projects
IGATE Corporation
01.2010 - 02.2015
Solution Delivery Owner – Technology Simplification / EAI / BPM Implementations
Patni Computer Systems
01.2002 - 12.2009
Application Dev. and Support Engineer for GE
Patni Computer Systems
11.1997 - 12.2001
PGCPM - Business Management
Indian Institute of Management
Bachelor of Science - Chemistry
University of Mumbai
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