Pracilla Leggette
Columbia,SC
Summary
Seasoned professional in general and operations management with expertise in leading teams, optimizing processes, and implementing cost-effective strategies. Exceptional skills in strategic planning, staff development, and operational efficiency, resulting in improved workflow and reduced costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Store Manager
Walgreens
Columbia, SC
10.2020 - Current
- Developed and maintained store policies, procedures and operations manual.
- Evaluated employee performance on a regular basis to ensure quality standards were met.
- Analyzed sales figures to identify trends and opportunities for improvement.
- Recruited, trained, coached and mentored staff members in customer service skills.
- Conducted monthly meetings with staff to discuss operational issues or changes.
- Resolved customer complaints promptly and professionally.
- Created weekly schedules for staff members according to business needs.
- Reviewed financial statements including profit and loss reports.
- Ensured that store was clean and organized at all times.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Facilitated New Hire Orientation to include relevant training, I9 verifications, tours and Benefit selections
Store Manager
Lowes Companies
Columbia, SC
11.2015 - 09.2020
- Reorganized sales floor, oversaw inventory management, met budget targets, developed promotional strategies, increased profits by 5%, addressed customer inquiries, mentored associates, supported HR initiatives, managed employees, drove shrink results, and created a customer-focused culture.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Analyzed financial data to identify areas of improvement.
- Developed relationships with suppliers to negotiate fair pricing
- Trained and mentored associates to teach daily tasks and procedures.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
Area Operations Manager
Lowes Companies
Atlanta, GA
01.2011 - 10.2015
- Enhanced operational performance, ensured supply met demand, oversaw 19 store locations
- Conducted onboarding of newly hired TMs in Sr. Leadership roles
- Collaborated with team member to align performance reports and daily company initiatives. Included training TMs to be audit compliant
- Facilitated communication between management and employees regarding changes in policies or procedures.
- Organized team building exercises designed to promote collaboration among colleagues within the area operations department.
- Managed daily operations of the area, including scheduling, training and supervision of personnel.
- Analyzed financial data such as sales reports to determine areas for improvement and cost savings initiatives.
- Collaborated with other departments to develop strategies that would improve overall organizational effectiveness.
- Supported regional directors with company initiatives and processes, serving as a change agent to align all store locations
- Decreased district operational overhead/expenses in 19 locations, while increasing overall profitability
Assistant Store Manager/ Operations
Lowes Companies
Columbia, SC
09.1999 - 01.2011
- Generated reports, facilitated audits, provided demonstrations, strengthened branding initiatives, maintained operational standards, implemented continuous improvements, mentored associates, and coordinated team activities.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Organized weekly meetings with department heads to review progress on key objectives.
- Prepared monthly sales and performance reports to support operational planning and strategic decision-making.
Education
High School Diploma - Curriculum
Eastside High School
Taylors, SCAssociate of Science - Business Administration
Capella University
Minneapolis, MNSkills
- Budgeting and cost control
- Performance evaluations
- Networking and collaboration
- Systems implementation
- Cost control and budgeting
- Oversee administrative functions
- Cross-functional team management
- Multitasking
- Microsoft
- Store operations oversight
- Retail Inventory Management
- Payroll Management
- Talent Recruitment
- Root Cause Analysis
- Leading Staff Meetings
- Performance Reviews
Affiliations
- Women in Leadership
- MDA sponsor/volunteer
- Upstate Boys and Girls club
Certification
Lean Six Sigma Certification
Timeline
Store Manager
Walgreens
10.2020 - Current
Store Manager
Lowes Companies
11.2015 - 09.2020
Area Operations Manager
Lowes Companies
01.2011 - 10.2015
Assistant Store Manager/ Operations
Lowes Companies
09.1999 - 01.2011
High School Diploma - Curriculum
Eastside High School
Associate of Science - Business Administration
Capella University