PRADEEP GERARD
Boise,USA
Summary
Salesforce Developer with extensive experience at Micron Technology, specializing in Apex and Lightning Web Components. Demonstrated ability to enhance application performance and automate business processes, resulting in increased efficiency and client satisfaction. Skilled in collaborating with cross-functional teams to deliver innovative solutions while ensuring compliance and data integrity. Expertise in problem-solving and effective communication, contributing to successful project outcomes.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sr. Salesforce Developer
Micron Technology
Boise, ID
06.2023 - Current
- Created CPQ process using Apttus CPQ and CL AppExchange tool in Quote.
- Migrated existing Aura Components and Visual force page to Lightning web components (LWC) to improve application performance by following web standards, custom elements, templates.
- Developed Apex Triggers, Apex Classes and Wrapper Classes as mentioned in the business requirement.
- Developed detailed reports and dashboards in Financial Services Cloud, providing real-time insights into client financial data, investment performance, and account activity to support informed decision-making.
- Supported the data migration and data export activities through various business centers using Apex Data Loader, Apex Data Export, Force.com Excel Connector and Import Wizard.
- Created and maintained ETL pipelines for efficient data migration and synchronization between Salesforce and DWV platforms.
- Embedded OmniStudio components within Experience Cloud portals, enhancing customer self-service capabilities and reducing call center dependency.
- Collaborated with cross-functional teams to implement reusable industry-specific data models in Salesforce Industries Cloud (e.g., Communications, Health).
- Track the location and status of your product inventory, warehouses, service vehicles, and customer sites with Field Service Lightning.
- Designed and implemented dynamic OmniScripts for customer onboarding, lead conversion, and service requests.
- Developed context-aware Flex Cards to display real-time account, case, and order details across multiple Salesforce pages and portals.
- Built dynamic reports and dashboards in Salesforce to provide actionable insights from DWV-sourced data.
- Worked on cloud and customized objects Accounts, Contacts, Opportunities, Products, Price Books and custom objects, implemented Web-to-Lead and custom Lead conversion.
- Designed and deployed multiple Experience Cloud sites for customer self-service, partner management, and employee enablement across various industries.
- Automated lead and opportunity management within Financial Services Cloud, enhancing the workflow for financial advisors and increasing sales conversion rates.
- Collaborated with IT and Business collaborators to set goals and objectives to deliver projects on time.
- Created various Custom Objects, Custom Settings, Custom Labels, Validation rules, Record types, Custom Tabs, Workflow rule and approval process including Field updates and email alerts.
- Implemented customized financial planning tools in Financial Services Cloud to allow advisors to create personalized plans for clients, ensuring compliance with regulatory standards and improving client satisfaction.
- Actively participated in User Acceptance Testing (UAT) and/or coordinated UAT efforts with end-user resources.
- Worked on ModelN for revenue management and different systems such as SAP, outlook which is integrated with salesforce in the micron organization.
- Integrated Financial Services Cloud with external systems to centralize customer data, improving data accuracy and enabling a 360-degree view of clients and their financial needs.
- Developed a standard process for communicating changes and release notes for all projects impacting customers and business users and management of contact center survey tool, Qualtrics.
- Ensured nominated approaches fulfill business objectives, resolves problem statements and identify As Is design and map To Be operational process flows.
- Implementation experience in HLS Domain, developing solutions within Salesforce and two key specific areas: OmniStudio (formerly Vlocity) and the Healthcare business vertical development, integration, and deployment of solutions using the Salesforce.com platform including Vlocity Omnistudio, Lightning Components, Apex classes and triggers.
- Deployed code using Copado to the next environments also used back promotion feature.
- Used Copado for automated testing, continuous integration and continuous deployment.
- Prepared impact analyses and conducts feasibility studies on highly complex technology and business initiatives.
- Environment: Salesforce, Apex, Lightning Web Components (LWC), OmniStudio, Aura Components, Visualforce, SOQL, SOSL, PostgreSQL, Apex Data Loader, Apex Data Export, Force.com Excel Connector, Import Wizard, Sales Cloud, Financial Service Cloud, ModelN, SAP, Outlook Integration, Qualtrics, HTML, CSS, JavaScript, JQuery, Workflow Rules, Approval Processes, Validation Rules.
Salesforce Developer
Sammons Financial Group
San Diego, CA
10.2021 - 05.2023
- Development, implementation and update focusing on service cloud and Health cloud.
- Contributed to projects involving Salesforce OmniStudio for digital experiences and process automation.
- Supported marketing initiatives using Salesforce Marketing Cloud where applicable.
- Created multiple Lightning Web Components, added CSS and Design Parameters from LDS (Lightning Design System) that makes the Lightning web component look and feel better.
- Built customized Lightning web components replacing the existing ones; using JavaScript on the client side and Apex on the server side.
- Proficient in Configuration, Customization, Programming with Apex API (Controllers & Triggers), Visual force Pages, Visual force Components using up-to-date technology & implementing new instances of Sales force.
- Designed and developed Visual Force pages based on the business requirements in Field Service Lightning (FSL).
- Used Field Service Lightning (FSL) enables businesses to unite customers, connected devices, agents, dispatchers, and employees in tech service field with one powerful service platform data delivers a seamless customer experience with field service.
- Extensively worked with JIRA, Autorabit and Pivotal Tracker to track requirements and status.
- Strong understanding of CI/CD and deploy code using force.com migrations tools (Force.com IDE, Eclipse, ANT, VS Code and Autorabit).
- Deployed metadata components using Autorabit from one environment to the other for release purposes.
- Developed detailed reports and dashboards in Financial Services Cloud, providing real-time insights into client financial data, investment performance, and account activity to support informed decision-making.
- Defined assignment rules to route case request to appropriate case support queues.
- Configured and optimized Salesforce Service Cloud for contact center needs, including case management, omnichannel routing, and knowledge management, to streamline customer support.
- Developed and deployed API-based workflows to connect Salesforce Opportunities and Quotes with Mavenlink Project Financials, automating key financial processes and reducing manual data entry.
- Oversaw the end-to-end integration of Salesforce and Mavenlink (Kantata), aligning Sales and Delivery teams under a unified project lifecycle and improving cross-functional collaboration and visibility.
- Designed and implemented bi-directional API-based integration between Salesforce and Kantata (Mavenlink) using Apex, REST APIs, and middleware platforms (e.g., Workato, MuleSoft, Zapier).
- Developed custom Lightning components and pages within Financial Services Cloud, enhancing user interfaces for advisors and clients and improving the overall user experience.
- Facilitated sprint planning, backlog grooming, and daily stand-up meetings to promote transparency, collaboration, and accountability within the Agile team.
- Integrated third-party financial data sources into Financial Services Cloud to provide a unified, comprehensive view of client portfolios, including market data, transaction history, and financial trends.
- Worked closely with product owners and stakeholders to prioritize and refine requirements, translating them into user stories and actionable tasks for the development team.
- Created Community, Enabled Community Users, Profiles and Access.
- Ability to engage with stakeholders to understand and document business challenges and desired outcomes. Drive in-depth discovery sessions to troubleshoot complex processes, functional, and application issues and manage these through to resolution.
- Monitored system performance and optimized queries and processes within Salesforce and associated DWV tools for enhanced user experience.
- Maintained security and compliance standards by implementing appropriate roles, profiles, and sharing rules within Salesforce and DWV platforms.
- Experience in using Copado for deploying the code from sandbox to production.
- Customized Chatter objects and tabs to view progress and discussion on business process.
Software Engineer
Detroit Engineered Products
Chennai, India
06.2017 - 06.2019
- Created CPQ process using Apttus CPQ and CL AppExchange tool in Quote.
- Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
- Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
- Replaced all the JavaScript buttons with Quick Actions or Lightning Web Components in Lightning.
- Involved on creating lightning Pages inside Lightning Community Builder.
- Worked on business process work by looking at ways to be innovative with what we do and how we work. Look at processes from end to end and multi-functional view.
- Created dashboards using TABLEAU to analyze business processes, collect relevant data, organize it appropriately, and make informed suggestions and use rapid response.
- Identified and assessed processes, organizational structure, and business strategies to improve efficiency.
- Applied tools and software to collaborate and create project plans, new process designs, business requirements, user stories, use cases, organizational change plans, training, procedures guides, and other related work to drive team alignment.
- Communicated, reported, and promoted on process analysis and proposed solutions to drive positive change through process discipline, alignment, and governance.
- Customized bot workflows to handle specific inquiries, such as order status checks, password resets, and common troubleshooting issues.
- Created and configured Jira projects, boards, and workflows based on project requirements, ensuring optimal visibility and alignment across cross-functional teams.
Salesforce Developer
Jax consulting
Chennai, India
07.2014 - 05.2017
- Developed and customized Lightning Web Components (LWC) to enhance user experience and improve system performance.
- Migrated existing Aura Components and Visualforce pages to LWC by leveraging modern web standards, custom elements, and templates.
- Implemented Apex classes, triggers, and batch jobs to automate business processes and ensure data consistency.
- Managed Salesforce data operations, including imports, exports, and updates using Data Loader, Workbench, and Salesforce APIs.
- Configured security settings such as profiles, permission sets, role hierarchies, and sharing rules to maintain data integrity and compliance.
- Developed and customized standard and custom objects, fields, validation rules, and record types to align with business needs.
- Integrated Salesforce with third-party applications and services using REST and SOAP APIs for seamless data exchange.
- Collaborated with administrators, business analysts, and stakeholders to gather requirements and deliver scalable solutions.
- Conducted unit testing, debugging, and performance optimization of LWC, Apex, and automation workflows to ensure high-quality deployments.
- Environment: Salesforce, Lightning Web Components (LWC), Aura Components, Visualforce, Apex (Classes, Triggers, Batch Jobs), SOQL, SOSL, Data Loader, Workbench, Salesforce APIs (REST, SOAP), Profiles, Permission Sets, Role Hierarchies, Sharing Rules, Validation Rules, Record Types, Custom and Standard Objects, Automation Workflows, Unit Testing, Debugging, Performance Optimization.
Education
Master’s in Engineering management -
University of Cincinnati
Cincinnati, Ohio01.2021
Bachelors in Computer Engineering -
Anna University
Chennai01.2014
Skills
- Apex
- Lightning Web Components
- Aura Components
- Visualforce
- SOQL
- SOSL
- Salesforce APIs
- OmniStudio
- Salesforce CPQ
- Customization & Configuration
- Git
- Continuous Integration/Continuous Delivery
- JavaScript
- HTML
- CSS
- JQuery
- Lightning Design System
- Quick Actions
- Business Process Automation
- PostgreSQL
- Tableau
- Business Process Analysis
- Data Migration
- Performance Optimization
- Java
- C
- C
- VB
- APEX
- UML
- Python
- MS SQL Server
- MySQL
- OAP
- REST
- BULK and Streaming APIs
- WS services
- Lambda
- CloudWatch
- Appflow
- S3
Certification
- Salesforce Certified Administrator
- Salesforce Certified Platform Developer-1
- Salesforce Platform Developer -II
- Salesforce certified Sales cloud consultant
Timeline
Sr. Salesforce Developer
Micron Technology
06.2023 - Current
Salesforce Developer
Sammons Financial Group
10.2021 - 05.2023
Software Engineer
Detroit Engineered Products
06.2017 - 06.2019
Salesforce Developer
Jax consulting
07.2014 - 05.2017
Master’s in Engineering management -
University of Cincinnati
Bachelors in Computer Engineering -
Anna University