Travelling, Listening songs
PRADEEP JAYARAM
Associate Consultant
Kochi,Kerala
Summary
Self-motivated Associate Consultant adds high level of experience over more than 8 years collaborating and working on multiple projects in WFM/FSM technologies. Passionate, hardworking with penchant in analyzing relevant information and guided product cycle conception to completion. Integrate technical knowledge and business understanding to create solutions for clients.
Overview
4
4
Languages
5
5
Certifications
7
7
years of post-secondary education
20
20
years of professional experience
Work History
Associate Consultant
Tata Consultancy Services
Kochi, Kerala
06.2018 - Current
- Manage end-to-end delivery of the project starting from Requirement analysis, Design, Implementation, Unit Testing, Assembly testing, UAT support, deployment and Post Deployment Support.
- Worked on agile roles and responsibilities for different clients/projects and handled them gracefully.
- Designed, developed and implemented software applications for Salesforce based Salesforce Field Service Lightning application.
- Successfully implemented migration project from Clicksoftware 8.3 to Salesforce FSL as consultant.
- Addressed query and converted wish from client into workable solution, involving both configuration and customization.
- Debugged and troubleshoot clicksoftware and FSL for clients, solving technical issues quickly and accurately.
- Lead team of 2 people.
Senior Software Engineer
Wipro Technologies
Bangalore, Karnataka
05.2015 - 04.2018
- Responsible for gathering the requirements from customer and explaining them about the feasibility.
- Analysis for new requirement and verify that existing functionalities are not affected.
- Preparing High level design document, Configuration documents, Requirement specification document based on customer requirements with sequence diagram and technical approach.
- Implementing new features as per the customer needs with complete end to end testing along with unit test cases and SIT defect fix.
- Involved in the initial discussions with the other involved parties to discuss and decide on the Integration design and handshake.
- Production Support and Maintenance.
- Onsite/offshore Coordination.
- Trained and mentored junior developers and engineers, teaching skills in clicksoftware and working to improve overall team performance.
Project Engineer/Software Engineer
Wipro Technologies
Bangalore, Karnataka
04.2013 - 05.2015
- Installation and configuration of Service Suite Applications like Mobile Application, Dispatch Application and System Administration.
- Responsible for Installing Ventyx service suite on mobile devices.
• Analyzing User issues / Mobile devise issues and providing solutions/workarounds. - Addition of New Fields in the completion forms and configuration changes related to Mobile Application and Dispatch Application using Compose.
- Maintaining Advantex Operational and Historical database, analysing, updating stats of the Tables.
- Coordinating with click vendor for migrating mobile solution from Ventyx suite to Click software suite.
- Coordinating with customer at Onsite in resolving the defects in UAT.
- Configuring the customer requirements in the system.
- Working with end users for trouble shooting issues with Click and working with Click software support team.
Project Engineer
Wipro Technologies
Bangalore, Karnataka
09.2011 - 03.2013
- Responsible for Installing Service Optimization Suite.
- Implementing all the Change requests/builds in production for Service optimization suite.
- Responsible for handling the tickets. Troubleshooting whenever the system deviates from the process and providing the prompt resolution to the customer.
- I have contributed to the team by finding Click Defects while testing and assigning it to the development team.
- Consultancy to other projects involving Click product and performing Operation Acceptance Test for the same client.
- Generating reports from Database for the customer.
Trainee
Skanray Technologies
Mysore, Karnataka
01.2011 - 05.2021
- Worked for internship to design and test the application which controls the intensity of X-rays based on physical conditions.
- Completed documentation and reports for business records.
Education
SSLC -
St Rita's English Higher Primary School
Mangalore 06.2001 - 06.2002
PUC -
Cascia High School
Mangalore 06.2002 - 06.2004
BE Electronics And Communication -
Sri Jayachamarajendra College Of Engineering
Mysore 06.2007 - 07.2011
Skills
Salesforce Field Service
Skills Summary
- Experience in designing, building, and implementing custom applications using the declarative customization capabilities of the Salesforce Platform.
- Experience in implementation of SFDC Application using Apex Classes, Lightning components, Visual force Pages, Triggers, Workflows & Validation rules.
- Experience in implementation and configuration of Click Schedule, Service Optimization, BGO's & Workflows Agents, Click Mobile.
- Experience in implementation and configuration of Ventyx Service Suite modules (DA/SA/WA/Compose/MA PPC).
- Experience in Coordinating with client at Onsite providing solution to the customer in workshops and requirement gathering sessions.
- Experience in Database installation and Configuring of SOQL, SOSL , MSSQL , Oracle server.
- Experience in managing complex production and development environment.
- Experience in software development life cycle which include Requirement Gathering, Design, Build & Unit Testing, System Testing, End to End Testing and Assisting User Acceptance Testing.
Certification
Salesforce Certified Field Service Lightning Consultant
Interests
Timeline
Salesforce Certified Field Service Lightning Consultant
03-2021
Salesforce Certified Service Cloud Consultant
02-2021
Salesforce Certified Administrator
12-2020
Associate Consultant
Tata Consultancy Services
06.2018 - Current
Associate Consultant ClickSchedule
01-2018
Associate Consultant ClickMobile
01-2018
Senior Software Engineer
Wipro Technologies
05.2015 - 04.2018
Project Engineer/Software Engineer
Wipro Technologies
04.2013 - 05.2015
Project Engineer
Wipro Technologies
09.2011 - 03.2013
Trainee
Skanray Technologies
01.2011 - 05.2021
BE Electronics And Communication -
Sri Jayachamarajendra College Of Engineering
06.2007 - 07.2011
PUC -
Cascia High School
06.2002 - 06.2004
SSLC -
St Rita's English Higher Primary School
06.2001 - 06.2002
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