PRADEEP P
Atlanta,GA
Summary
Over 12 years of expertise in performance engineering, application maintenance, and optimization across Telecom, Health Insurance, and Banking domains, with a strong focus on cloud-native applications and IT service management
Proficient in leveraging cloud technologies (AWS, GCP) to design and optimize scalable, high-availability Pega Cloud solutions, and deploy applications using AWS and Kubernetes.
Led the design and implementation of automated data pipelines using Google Cloud Composer, enabling efficient ingestion of Excel-based customer offer data into BigQuery for business reporting.
Hands-on experience with Docker, Kubernetes, and OpenShift for containerizing applications, and building CI/CD pipelines with DevOps tools like Bamboo, Bitbucket, and Jenkins to streamline deployments and reduce issues.
Specialized in diagnosing and resolving complex technical issues such as memory leaks, concurrency problems, and network bottlenecks to ensure system stability, using tools like Splunk, Grafana, and AppDynamics for proactive monitoring.
Extensive knowledge of implementing secure application architectures, including encryption, authentication, and compliance with OWASP top 10 best practices to ensure data and system security.
Led initiatives to migrate and modernize on-premises applications to cloud platforms, optimizing architectures for fault tolerance, disaster recovery, and high performance.
Managed 24x7 production support, ensuring seamless user experiences by troubleshooting network, hardware, and software issues, and playing a key role in capacity planning and cost forecasting.
Built and optimized CI/CD pipelines, integrated security measures (DevSecOps), and implemented best practices for database and application performance tuning, including optimizing queries, indexes, and middleware configurations.
Worked with cross-functional teams using methodologies such as Agile, Scrum, and Waterfall to gather business requirements, perform root cause analysis, and implement effective solutions for continuous improvement.
Overview
13
13
years of professional experience
Work History
Lead Engineer: Pega Cloud, DevOps & Site Reliability Engineering
Virtusa
12.2019 - Current
- Skilled in deploying, configuring, and optimizing Pega Cloud applications on AWS for high availability, fault tolerance, and cost optimization, including auto-scaling and resource-rightsizing strategies
- Hands-on experience with Docker, Kubernetes, OpenShift, and AWS ECS for containerizing Pega services, automating CI/CD pipelines, and improving deployment efficiency and scalability
- Expert in leveraging AWS and GCP services to design and implement scalable cloud solutions, including automated data ingestion pipelines using Google Cloud Composer, transforming and loading data into BigQuery
- Proficient in performance tuning of Pega applications, including memory, CPU, JVM, database queries, and web container threads, while utilizing monitoring tools like Splunk, Grafana, and Dynatrace to ensure high system reliability
- Strong knowledge of AWS security best practices, including IAM roles, security groups, VPC configurations, encryption, and compliance with cloud security protocols for Pega Cloud applications
- Led cloud migration projects involving database, application servers, and web services, ensuring seamless transitions to both AWS and Azure cloud platforms, and handling issues related to scaling, performance, and cost management
- Extensive experience in database performance optimization, including indexing, query optimization, and resource management for Oracle, DB2, SQL Server, AWS RDS, and DynamoDB
- Managed 24x7 production support, resolved complex technical issues, and utilized advanced monitoring tools (PegaAES, PDC, AppDynamics, Kibana) to proactively identify and mitigate performance bottlenecks
- Proficient in Bash and Python scripting for automating data transformation, application deployments, and system administration tasks, ensuring smooth and efficient operations
- Collaborated with cross-functional teams in architectural and design review sessions, providing technical solutions, performance enhancements, and contributing to continuous improvement through periodic reviews and retrospectives
Pega Architect, SRE & DEVOPS Engineer, Cloud Enthusiast
ACI Infotech
03.2017 - 12.2019
- Led capacity planning efforts, analyzing project impact on infrastructure, and played a key role in preparing cost plans and forecasting resource requirements for cloud-based projects
- Set up advanced monitoring and alerting systems using tools like Pega AES, Nagios, and custom scripts to track application health, system performance, and uptime, minimizing downtime by quickly diagnosing and responding to incidents
- Conducted performance benchmarking, optimized resource usage, and planned capacity expansion for applications to efficiently handle increased loads and improve system scalability
- Utilized Docker and Kubernetes for containerizing applications, enabling seamless deployment, scaling, and management of microservices in cloud environments, improving operational efficiency and resilience
- Administered and tuned WebSphere and Apache Tomcat in UNIX test and production environments for multiple applications, configuring JVMs, data source connection pools, memory settings, and web containers to enhance performance
- Played a pivotal role in migrating on-premises servers to AWS EC2 instances, deploying EAR files, and automating application deployments with scripts, ensuring smooth transitions to the cloud
- Tuned server components such as JVM heap, memory, web container threads, connection pools, and servlet response times to optimize application performance and system stability
- Configured JMS MDB listeners for routing incoming messages, and resolved SSL certificate issues by installing certificates, ensuring secure communication and smooth message processing
- Deployed PEGA PRPC software packages, integrated PEGA AES with monitoring tools like Nagios, and used Pega System Management tools (SMA, AES) to monitor application health across test, QA, and production environments
- Configured Jenkins for Continuous Integration and Deployment (CI/CD) in PEGA environments, integrated with prpcServiceUtils, and automated Pega base rules loading and migration of code changes between environments, ensuring smooth application delivery and quality assurance
Sr Pega Engineer, SRE & Devops Practitioner, Cloud Engineer
Amphion Global
07.2015 - 03.2017
- Led client interactions to gather and understand business expectations and requirements, translating them into actionable designs for business flows, user interfaces, and overall system architecture
- Designed and implemented resilient architectures to ensure high availability, reliability, and fault tolerance for applications, utilizing automated failover, load balancing, and cloud-based solutions to optimize uptime and performance
- Ensured cloud security best practices were followed by configuring firewalls, Identity and Access Management (IAM), encryption protocols, and compliance with industry regulations, safeguarding sensitive data and maintaining secure environments
- Played a pivotal role in implementing and configuring key PEGA components such as PEGA BIX Reports, High Availability (HA), Near Zero Outage (NZO), and Autonomic Event Services (AES), and integrated monitoring tools like Dynatrace, Splunk, Grafana, ElasticSearch, and Wily to ensure system health and performance
- Collaborated with PEGA GCS to resolve PRPC OOTB issues, handling rule resolutions, system cleaner configurations, and system pulse agent issues effectively, minimizing disruptions
- Contributed to critical data migration project from DB2 to Oracle, and managed server rebuild process, migrating configurations from ZLinux/Windows to Linux environments, ensuring system consistency and reliability post-migration
- Proficient in administering UNIX-based servers (AIX, Red Hat Linux) and Windows servers, providing support for application deployments, user management, and troubleshooting server-related issues
- Configured and administered WebSphere Application Server clusters, nodes, and node agents, optimizing configurations to ensure high performance and seamless application deployment
- Implemented and optimized various PRPC components, including Decision Tables, Decision Maps, Declarative Expressions, Constraints, and Indexes, enhancing the functionality and performance of PEGA applications
Pega Systems Engineer
TATA CONSULTANT SERVICES
07.2011 - 12.2013
- Implemented JSP changes for UI part, created new JSP pages for the UI environment
- Created new data base table or customized current ones using DAT files
- Maintained client-server environment and implemented updates successfully
- Created High Level Class structure in Pega Rules Process Commander
- Implemented critical workflows part of day to day business operations workflows are crucial to success of system, especially considering volume
- Implemented activities, steps, methods and error handling
- Developed Rules for Validation and Integration rules pertained to Rule-Connect- and Rule-Service
- Integration varies from connecting to disparate systems internally and external to organization
- Created and modified required views/tables/triggers using SQL and worked on database bug fixes
- Developed Detail Design and Technical Design Document, Designed unit Test Plans
Education
Management Information Systems -
University of Illinois At Springfield
Springfield, IL05.2015
Skills
- Monitoring Tools: Splunk, Pega AES & PDC, AWS Cloud Watch, Dynatrace,Wily,HPSitescope & BSM,AppDynamics,Aternity,Grafana
- DevSecOps Tools:Bamboo, Bitbucket, JFROG,Qualys, Datical,SQL*Plus,Veracode
- Web/Application Servers: WebSphere & WebSphere Liberty, Apache Tomcat 7/8/9x, JBoss
- Operating Systems: Unix,Linux (Red Hat) and Windows
- Databases: Oracle, DB2, SQL Server, AWS RDS & DynamoDB,Cassandra
- Containers and Clusters: Docker, Kubernetes, OpenShift, ECS (EC2 Container Service)
- Cloud: AWS (EC2, S3, EBS, ELB, CloudFormation, CodeDeploy, CodePipeline, Elastic Beanstalk, SNS, RDS, DynamoDB, CloudFront, Route 53, VPC, IAM, SQS, CloudWatch, CloudTrail), Google Cloud (BigQuery, Cloud Composer, Compute Engine)
- Scripting Languages: Bash shell scripting, Python
Timeline
Lead Engineer: Pega Cloud, DevOps & Site Reliability Engineering
Virtusa
12.2019 - Current
Pega Architect, SRE & DEVOPS Engineer, Cloud Enthusiast
ACI Infotech
03.2017 - 12.2019
Sr Pega Engineer, SRE & Devops Practitioner, Cloud Engineer
Amphion Global
07.2015 - 03.2017
Pega Systems Engineer
TATA CONSULTANT SERVICES
07.2011 - 12.2013
Management Information Systems -
University of Illinois At Springfield
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