Overview
Work History
Education
Skills
Projects
Timeline
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PRADEEP PANSARE

Salinas,CA

Overview

3
3
years of professional experience

Work History

Technical Support Analyst

LanguageLine Solutions
09.2023 - Current
  • Provided technical support to interpreters and customers via call, chat, and email, and corporate IT support to executives including the CMO, CFO, and VPs while resolving 10–15 daily tickets involving Microsoft 365, VPN, printer setup, and user credential resets with a 90% first-call resolution rate.
  • Delivered remote support using TeamViewer and BeyondTrust (Bomgar), securely accessing end-user systems to diagnose and resolve technical issues efficiently.
  • Assisted corporate users in conference rooms by setting up and troubleshooting projectors and audiovisual equipment during meetings and presentations.
  • Acted as Elasticsearch admin, Developed and maintained Elasticsearch-based dashboards for IT Operations; created visualizations comparing year-over-year revenue performance to support strategic planning.
  • Served as Aisera admin, monitored bot interactions on Slack and Microsoft Teams, reviewed LLM-generated responses, and created escalation tickets when behavior deviated from expected outcomes.
  • Authored and maintained over 40 knowledge articles, contributing to more than half of the total 70; used by Aisera bot and stored in the Confluence knowledge base to enhance accuracy, usability, and automated response quality.
  • During NOC monitoring, identified anomalies such as spikes in call refusals by analyzing logs and dashboards. Investigated contact IDs, created vendor tickets with inContact, and notified Business Units to confirm interpreter disruptions, enabling faster incident resolution and improving SLA adherence.
  • Participated in 24/7 on-call rotation for HVAC environmental monitoring in the on-premise data center, ensuring optimal temperature and system conditions across critical infrastructure. Responded to alerts, worked directly with vendors, and escalated issues; including environmental control faults and system deviations to vendor support teams to maintain stable operations in the on-premise data center.

Software Engineer Intern-ReadtheDocs

CTI-CodeDay
06.2022 - 08.2022
  • Proposed and developed Vale Linter Bot integration into the CI pipeline to identify and flag spelling/style errors in documentation for over 100K GitHub projects.
  • Created .vale.ini configuration and custom linting rules to enforce ReadtheDocs editorial standards.
  • Used Docker to set up isolated development environments and ensure consistent testing workflows.
  • Collaborated with open-source maintainers and responded to review requests for long-term CI integration feasibility.
  • Wrote Python scripts to automate detection of misused terms and documentation inconsistencies.
  • Final product should help ReadtheDocs by detecting common abbreviation mistake Made by developers by setting up Vale Linter Bot to enforced style guide rules in Python codebase.

Wordpress Web Developer

Dorothy's Place- Salinas Chinatown
01.2022 - 05.2022
  • Redesigned and updated the architecture of the website, added a Donate button & rewrote the content in pages.
  • Designed and implemented website from initial concept, site architecture and Wire frames to finished deliverable.
  • Converted design assets into component-based HTML , CSS and JavaScript .
  • Impact of my contribution helped website to be more user friendly, and helped Salinas Chinatown board to set up platform for volunteers to sign up for their Salinas Chinatown volunteer events and work.

WordPress Developer(Volunteer)

Salinas Chinatown Dorothy's Place
01.2022 - 05.2022
  • Redesigned and modernized the website architecture, improving page load speed by 40% and increasing mobile responsiveness score to 95% (Google Lighthouse).
  • Implemented a “Donate” feature that led to a 15% increase in monthly donations within the first two months.
  • Rewrote content across 10+ key pages, improving user clarity and navigation.
  • Converted static design assets into modular HTML, CSS, and JavaScript components, reducing update time by 30%.
  • Enabled Salinas Chinatown Board to launch an online volunteer sign-up platform, resulting in 20+ new volunteer registrations within 60 days.

Education

Master of Science - Information Technology- Network Design & Security

Liberty University
Lynchburg, VA
05.2026

Bachelor of Science - Computer Science, Software Engineering

California State University, Monterey Bay
Marina, CA
08.2023

Skills

  • Java, Python, JavaScript, SQL, Operating Systems, Linux, Database Management, ElasticSearch, Excel, Salesforce
  • Security(In Progress)
  • AWS Solutions Architect(In Progress)

Projects

GetUpAndMove - Android Application

  • Contributed to an Android Application in Android Studio using Java and utilized Firebase to store data. Added Payment feature, Integrated PayPal SDK for users to pay in order to make Groups.
  • Stored Users Info in firebase to keep track of users who paid
  • Made a Separate Admin page where Admin can add quotes
  • Implemented Login Functionality for Admin and Users
  • Launched GetUpAndMove Application on PlayStore

RecipieFinder - Website

  • Made a Website 'RecipieFinder' using Node JS, JavaScript, CSS, Bootstrap, SQL database .
  • Used 3 different API's to retrieve data from the database.
  • Stored data in PostgreSQL and retrieved it, Implemented the Search bar functionality.
  • The recipe Finder website allows users to log in using Authentication , and lets the user search recipes by category, and search bar.

Timeline

Technical Support Analyst

LanguageLine Solutions
09.2023 - Current

Software Engineer Intern-ReadtheDocs

CTI-CodeDay
06.2022 - 08.2022

Wordpress Web Developer

Dorothy's Place- Salinas Chinatown
01.2022 - 05.2022

WordPress Developer(Volunteer)

Salinas Chinatown Dorothy's Place
01.2022 - 05.2022

Master of Science - Information Technology- Network Design & Security

Liberty University

Bachelor of Science - Computer Science, Software Engineering

California State University, Monterey Bay

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