PRADEEP KUMAR SINGH
RETAIL STORE MANAGER
Al Saad,Qatar
Summary
Confident Store manager with 13 years of experience guiding daily operations and supervising employees. Knowledgeable leader with skills in coaching and inspiring food service crew members while enforcing rules. Expert at building positive relationships with staff to create excellent work atmosphere and boost motivation levels, resulting in employee retention.
Overview
11
11
years of professional experience
3
3
Languages
Work History
Restaurant Shift Manager
PAPA JOHN’S, AL MAJED JAWAD GROUP
Doha, Doha, Qatar
09.2020 - Current
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Checked and monitored inventory levels to reorder items.
- Coached crew during food preparation, controlled production levels and tracked waste to manage costs.
- Communicated with health inspectors during inspections and resolved issues found.
Asst. Store manager
KURT GEIGER, LANMARK GROUP
Doha, Doha, Qatar
05.2018 - 06.2020
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Store manager
PUMA
Chandigarh, Chandigarh, India
11.2016 - 04.2018
- Handling store operations and responsible for achieving monthly assigned targets
- Assigning targets to all CCAs and boosting them up in order to optimize the conversion and enhance KPIs
- Looking after visual merchandising of store
- Maintaining inventory to avoid shrinkage by frequent global counts and strict loss prevention activities
- Handling clients grievances and satisfying them ASAP
- Imparting product training which learned from training heads and making team to understand and implement the same to be more productive
- Looking after adherence of SOPs on regular basis
Asst. Store Manager
KHADIMS INDIA LTD
Lucknow, Uttar Pradesh, India
05.2015 - 11.2016
- Handling store operations and responsible for achieving monthly assigned targets
- Handling cash till and managing in store expenses
- Maintaining inventory to avoid shrinkage
- Responsible for training and over all development of all CCAs
- Frequent check over performing/non performing asset so that to circulate non performing asset over different channels and replenish that strategically planned gap with performing asset to boost up the sales.
Senior Fashion Consultant
PUMA
Lucknow, Uttar Pradesh, India
07.2012 - 05.2015
- Handling store in absence of Store manager
- Assigning targets to all Fashion Consultant and boosting them in order to optimize the conversion
- Handling cash till and managing in store expenses
- Assisting VM and look after visual merchandising in absence of VM
- Handling clients and achieving my own individual set targets
- Responsible for training and over all development of all Fashion consultants.
Kiosk Manager
THE TIME FACTORY
Lucknow, Uttar Pradesh, India
04.2011 - 07.2012
- Responsible for the sales and overall inventory
- Handling premium clients, to whom staff members are unable to convert or satisfy
- Reporting to the line manager
- Providing training and guiding staff to be motivated and to be the optimum resource for the organization
- Deliver presentations n Strategy in front of Area manger to promote sales.
GSD executive
PANTALOONS
Lucknow, Uttar Pradesh, India
08.2008 - 01.2009
- Handling claims
- Reporting to SM and Marketing manager
- Hourly paging as per offer updates
- Responsible for maximum Green card enrollment
- Maintaining customers by regularly updating their benefits about green cards.
Education
MBA -
Sikkim Manipal University
B.A - undefined
Lucknow University, UP Board
Maharaja Agrasen Vidhyala - X UP Board
‘O’ Level Computer Course (Business Level Programmer) - DOEACC -
IGNOU
INDIADigital Marketing Certification -
GOOGLE DIGITAL GARAGE
Skills
IT skills - Proficient in MS Word documentation, MS PowerPoint and MS Excel
Inventory controls
Training and mentoring
Customer complaint resolution
Analysis
Selling skills
Accomplishments
- Ranked 3rd all over India in a training program held in Puma India.
- Established a new store and over achieved the target in first year of establishment.
- Streamlined a flagship store, with strategic planning and team building enhanced the overall store performance.
- Recruited, trained and groomed new employees as manager.
- Converted a de-growing store in to 108% growth.
- Taken challenge and joined a fast food chain as Restaurant Shift Manager and handled it well.
Hobbies
- Online study.
- Painting.
- Mid distance running.
- Skating and Cycling.
Timeline
Restaurant Shift Manager
PAPA JOHN’S, AL MAJED JAWAD GROUP
09.2020 - Current
Asst. Store manager
KURT GEIGER, LANMARK GROUP
05.2018 - 06.2020
Store manager
PUMA
11.2016 - 04.2018
Asst. Store Manager
KHADIMS INDIA LTD
05.2015 - 11.2016
Senior Fashion Consultant
PUMA
07.2012 - 05.2015
Kiosk Manager
THE TIME FACTORY
04.2011 - 07.2012
GSD executive
PANTALOONS
08.2008 - 01.2009
MBA -
Sikkim Manipal University
B.A - undefined
Lucknow University, UP Board
Maharaja Agrasen Vidhyala - X UP Board
‘O’ Level Computer Course (Business Level Programmer) - DOEACC -
IGNOU
Digital Marketing Certification -
GOOGLE DIGITAL GARAGE