PRAJWAL KUMAR THALLANI

• Managed over 30 customers per day in Re-booking flights and re-scheduling flights for misconnect passengers with long delays or denied boarding and providing them entitled compensation and accommodation at Transfer Desk.
• Maintained high level of professionalism when interacting with customers, ensuring positive experiences.
• Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
• Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
• Addressed customer account discrepancies and concerns.

• Checked in passengers for international travel using computerized systems and verified documentation compliant with FAA and airport regulations for international flights.
• Handling over 60 Premium customers (First Class and Status Cardholders) at check-in counters and boarding gates.
• Passenger handling during cancellations and flight delays by providing best alternatives and smooth transfers.
• Processed tickets, checked baggage, monitored carry-on baggage for size and quantity, collected checked baggage fees at gate, and assigned seats.
• Assisted customers with special needs and quickly addressed and resolved customer complaints.
• Coordinate with airport management authorities on maintaining airport faculties like lounges, airport counters signage, baggage conveyor systems & terminal scheduling.
• Announced and provided information on arrival and departure times, boarding procedures, gate changes, and carry-on regulations.
• Have Trained new team members and be escalation point for all check-in agents for any operational, documentation issues etc.

Turn Around Coordinator

• Preparing flight paperwork for crew, printing flight plans, weather reports and passenger lists.
• Making aircraft safe on arrival using choking and powering aircraft before passengers disembark.
• Apply standard operating procedures to ensure safety at all times.
• Prioritizing tasks and managing turnaround of aircraft from arrival to departure.
• Coordinate with station planning staff on ensuring correct weight & balance, refueling and loading of aircraft.
• Reporting irregularities and taking appropriate action.
• Aircraft push-back or tow, to include headset control and wing walking.