Prakash Madhesh

Client: The Carlyle Group

Work Location: Washington, DC

• Lead for IT Cloud storage and File systems for Global Infrastructure with more than 35 locations
• Saved a huge cost to the customer by migrating legacy file systems to the storage-based file systems.
• Successfully migrated more than 200 TB+ of data of critical file systems which involved more than 35 locations across globe. 100% compliance with data integrity, migration, and accuracy
• Primary point of contact for backup and restoration
  Primary point of contact for SOC compliance IT Audit Systems
• Primary point of contact for IT SOX compliance of internal and external auditing
• Responsible for handling IT Request, incidents tracked in Service Now ticketing tool.
  Strong in Problem and Change Management and implementations.
• Special point of contact for Disaster recovery procedures and activities
• Responsible for Daily incremental / weekly full / monthly full back up and restore.
• Administration and Management of Symantec Enterprise Protection
• SPOC for vendor management and coordination to deliver services to the IT systems and business applications.
• Handled many crises bridge for SEV1 issues in coordination with vendors, client & internal team and bring the issue to closure.
• Perform Server Room related tasks. Primary point of contact for Data Center related tasks and vendor coordination to deploy remote hands-on services.
• Created and implemented new troubleshooting processes, improving efficiency and customer satisfaction while reducing costs.
• Collaborated with technical staff to establish goals and objectives for system improvements and upgrades.
• Used proactive monitoring procedures and tools to identify problem prevention opportunities.
• Developed and maintained strong relations with customers to meet quality expectations.
• Documented customer complaints and inquiries for use in technical documentation and bug tracking.
• Maintained up-to-date case documentation for future reference.

Client: The Carlyle Grroup

Work Location: Washington, DC

• Investigated root cause analysis when responding to escalated issues reported by customers.
• Collaborated with colleagues from different departments to develop effective strategies for managing IT resources.
• Participated in meetings with vendors to discuss potential solutions for client's IT needs.
• Deployed updates to existing software packages via patch management tools like SCCM and WSUS.
• Developed strong customer service skills while providing technical support for clients.
• Identified opportunities for process improvement within the organization's IT operations.
• Monitored system performance to ensure optimal efficiency of the network infrastructure.
• Documented incidents utilizing ticketing system such as ServiceNow and JIRA Service Desk.
• Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
• Served as first point of contact for incoming technical service calls and emails.

Client: The Carlyle Group

Work Location: Washington, DC

• Taking care of IT storage and File systems for Global Infrastructure with more than 35 locations
• Saved a huge cost to the customer by migrating legacy file systems to the storage-based file systems.
• Successfully migrated more than 200 TB of data of critical file systems which involved more than 35 locations across globe.
• 100% compliance with data integrity, migration, and accuracy
• Zero impact to the business while migrating the 200TB of business-critical data.
• Saved a huge cost to the customer by migrating legacy hardware based storage to the cloud-cached storage gateways.
• Lead the team and successfully completed multiple storage and file servers’ migration projects.
• Primary point of contact for backup and restoration
• Primary point of contact for SOC compliance IT Audit Systems
• Primary point of contact for IT SOX compliance of internal and external auditing
• Responsible for handling IT Request, incidents tracked in Service Now ticketing tool.
• Analyzed the root cause for problems and provided a solution.
• Analyzed and proactively implemented numerus changes to the IT Systems
• Strong in Problem and Change Management and implementations process.
• Responsible for Daily incremental / weekly full / monthly full back up and restore.
• Administration and Management of Symantec Enterprise Protection
• SPOC for vendor management and coordination to deliver services to the IT systems and business applications.
• Handled many crises bridge for SEV1 issues in coordination with vendors, client & internal team and bring the issue to closure.
• Perform Server Room related tasks.
• Primary point of contact for Data Center related tasks and vendor coordination to deploy remote hands-on services

Client: The Carlyle Group

Work Location: Washington, DC

• Taking care of Day to day of tasks of Infrastructure Operations and Engineering
• Responsible for handling IT Request, incidents tracked in Service Now ticketing tool.
• Analyzed the root cause for problems and provided a solution.
• Analyzed and proactively implemented numerous changes to the IT Systems
• Strong in Problem and Change Management and implementations process.
• Responsible for Daily incremental / weekly full / monthly full back up and restore.
• Administration and Management of Symantec Enterprise Protection
• SPOC for vendor management and coordination to deliver services to the IT systems and business applications.
• Administration and Management of IT Auditing Systems
• Primary point of contact for IT SOX compliance and audit
• Handled many crises bridge for SEV1 issues in coordination with vendors, client & internal team and bring the issue to closure.
• Primary point of contact for gathering Assets details for CMDB projects
• Management of Assets and Inventory

Client: The Carlyle Group

Work Location: Toronto, Canada

• Responsible for delivering end-to-end IT Services to the business users
• Deployment of workstations, servers, and software for the business users
• Responsible for taking care of Server Room related tasks
• Responsible for taking care of financial applications setup and support.
• Responsible for taking care of exchange/mail servers.
• Administration and management of Symantec Endpoint Protection
• Administration and management of Blackberry servers and Handhelds
• Asset and Inventory Management
• Vendor Management
• Actively involved and completed the integration projects for company new acquisition.

Client: The Carlyle Group

Work Location: Bangalore & Chennai, India

• Lead for a team of 10 engineers working in rotation shifts
• Responsible of carrying out Monthly Major Maintenance Activity for Global sites
• Handled BB Migration, Blackberry/iPhone contacts Sync issue and Itrezzo EPS run / Creating Static Agent and troubleshooting BB connectivity issue.
• Handled Mailbox migration, Exchange 2003/2010 requests of message tracking/Undelivered messages/Email extraction/Email restoration Calendar issues/Remote wipe.
• Carried out Exchange Transaction Logs reset and carried out Offline defragmentation to gain space on Exchange Database
• Responsible for Daily incremental / weekly full / monthly full back up and restore.
• Patching windows servers and working with HP ILO to bring up the servers when it is not responding.
• Ownership in building servers of installing standard software's, Symantec Antivirus, backup software and adding into backup systems and troubleshooting.
• Working with HP/ITEC for hardware related problems like Power Supply, RAM, HDD, Motherboard and Carrying out replacement of faulty parts
• SPOC for Backup – Symantec Netbackup / Avamer / Evault installation, configuration & trouble shooting.
• SPOC for Vendor management/Coordination
• Actively involved in handling Crisis bridge for all SEV1 issues in coordination with vendors, client & internal team and bring the issue to closure.
• Actively involved in gathering asset details for CMDB Project, Asset Management
• Deployment of SharePoint Server (MOSS 2007) in Development and production servers
• Deployment of Application Server (Win 2K8, MOSS 2K7), DB Server (Win 2K8, SQL 2K8), Web Font End Server (Win 2K8, IIS, MOSS 2K7)
• Implementation of Windows 2008 NLB for UAT and Production environment
• Special Point of Contact (SPOC) for Offshore and on-site team on assisting all infrastructure related requests/issues
• Coordination with internal / onsite team to set up Network port movement, VLAN and IP configuration.
• Assisting the end users in installing standard project required applications / software.
• Active Directory Administrations
• Handled Requests, Incidents and Problem tickets.
• Administration and Management of internal monitoring and management tool
• Handled Systems related patches, firmware, and hardware upgrades.
• Handled exchanged related issues, message tracking and mailbox migrations.
• Worked on Memory dump issues and unexpected reboot due hardware/Firmware issue.
• Performed RAID 0, 1 & 5 configuration and disk/drive extension of servers using Diskpart
• Coordination with Data Centers for Vendor’s visit, Remote hands support for Server/Network related request & incidents.

Client: Idea Cellular (Vodafone Company)

Work Location: Bangalore

• Building up servers with installation of Windows servers operating Systems, Installing Standard application, VAS Telephonic Applications
• Providing end to end service delivery support for ‘Cellular Network’, on their IT infrastructure for VAS telephonic applications
• Special Point Of Contact for Vendor coordination, Server hardware, Operating Systems and Telephonic applications issues
• Performing day to day activities like monitoring, backups, servers health check-ups, server access permissions, server related incidents / requests received from servers into ticket monitoring tool
• Planning and implementation of Firmware / fixes / Patch management, antivirus management
• Working with Change & Problem Management Tools and generate reports of Daily/Weekly/monthly tot he customers

Client: Sapient Corporation

Work Location: Bangalore

• Server room Administration and Management
• Administration of Backup and Restore
• Primary contact for Lab setup for the projects and various departments
• Primary contact for software licensing, tracking, installations, and inventory
• Senior Associate of taking care of day to day IT related requests, incidents which were tracked in the ticketing systems.
• Performing PC Images for workstations and laptop and installing standard applications/software like MS office, Antivirus client, Printers, and project related applications
• Responsible for Assigning Workstations/Laptops, creating accounts, Enabling LAN, Assigning Telephone, Configuring printers for new Joiners.
• Trouble shooting Desktop/laptop/Printers/Servers/Backup Systems related issues in coordination with vendors.
• Resolving windows client operating systems, MS office related issues through repairing techniques
• Install, setup and administer servers and workstations on LAN with Windows Servers
• Implemented and administered the optimal performance of LAN infrastructure bundled with Win2K3 Active Directory, Terminal Services, and Windows Clients and server of DNS, Active Directory, DHCP and TCP/IP
• Configure and administer DHCP, WINS and DNS services to implement a functional intranet.
• Manage users and computers through use of group polices.

Client: Jetking Infotrain

Location: Bangalore, India

• Facilitated batches of students with Networking essentials (N+) and PC hardware (A+), 6 months curriculum
• Facilitated batches of students with MCSA, 6 months curriculum
• Facilitated batches of students with CCNA, 3 months curriculum
• PC hardware assembling/disassembling
• Troubleshoot, install, and configure expansion cards: modems, NICs, hubs, switches, sound cards, video cards, and routers Install, remove, configure, and troubleshoot peripheral devices.
• Copper cabling installation including patch and crossover cables as well as punch down blocks with Cat5 cable.
• Load, configure and troubleshoot, Windows Server and Client Operating Systems
• Configure and administer DHCP, WINS and DNS services to implement a functional intranet.
• Trained on Networking Essentials (N+), PC Hardware (A+), Microsoft Certificate Systems Associate (MCSA), Cisco Certified Networking Associate (CCNA), Red-Hat Linux