Prakash Pangeni
Queens,NY
Summary
Dynamic Restaurant Supervisor at Pokeworks with a proven track record in enhancing service quality and team performance. Expert in staff training and food safety compliance, successfully reducing waste and optimizing inventory management. Committed to delivering exceptional customer service while fostering a collaborative team environment.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Restaurant Supervisor
Pokeworks
- Supervised daily operations to ensure high-quality customer service and efficient workflow.
- Trained and mentored new staff on food safety protocols and operational standards.
- Coordinated inventory management, reducing waste and optimizing supply chain processes.
- Implemented employee scheduling to align staffing levels with peak business hours.
- Monitored kitchen performance to maintain compliance with health regulations and quality control.
- Analyzed operational efficiency, identifying areas for improvement in service delivery and team productivity.
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Hired, trained and mentored staff to meet and exceed high quality standards.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Managed inventory control, reducing waste and optimizing resources allocation.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
- Organized implementation of new banners, displays, and menus.
- Maintained inventory levels to ensure availability of popular dishes, reducing waste and optimizing costs.
- Trained staff in upselling techniques, significantly increasing average ticket size.
- Created new recipes, outlined steps, and training staff on correct preparation.
Uber Driver
Uber, Lyft
2023 - Current
- Navigated city routes efficiently to optimize passenger experience and reduce wait times.
- Maintained vehicle cleanliness and ensured adherence to safety protocols during each trip.
- Provided excellent customer service, addressing passenger inquiries and concerns promptly.
- Utilized GPS technology to identify optimal routes, enhancing travel efficiency.
- Assisted passengers with luggage and special requests, ensuring a comfortable ride experience.
- Monitored ride patterns and feedback to improve service quality and customer satisfaction.
- Developed deep knowledge of local routes and area destinations.
- Maintained excellent condition of vehicles through re-fueling, cleaning and repairing.
- Maintained impeccable records of daily drives, vehicle maintenance and notable incidents.
Education
BBA - Accounting And Finance
Tribhuwan University
Kathamandu03.2009
Skills
Customer service
Team coordination
Hospitality
Staff training
Service quality
Food safety compliance
Staff supervision
Team management
Certification
Food handler certificate New York
Languages
English
Professional Working
Nepali
Full Professional
Hindi
Full Professional
Korean
Limited Working
Timeline
Restaurant Supervisor
Pokeworks
Uber Driver
Uber, Lyft
2023 - Current
BBA - Accounting And Finance
Tribhuwan University