Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Pramod Gannavarapu

Senior Systems Engineer
Alpharetta,GA

Summary

Microsoft Azure AD, Microsoft Entra IAM and Office 365 Cloud Services Consultant, with expertise in architecting solutions based on cloud technologies such as Azure AD, AAD B2B, AAD B2C, AAD Connect, ADFS, SSO, SAML, Intune, Office 365, Exchange Hybrid Setup. Experienced in Design, Architecture and Deployment of solutions based on Active Directory,AGPM, Windows 2016/2012 /2008, Microsoft Exchange 2016/2013/2010; Experienced in Administration and Management of Enterprise level projects and service delivery teams; Hands on experience in migration, restructuring and consolidation of IT Infrastructure in mergers, acquisitions and divestiture scenario. Software professional with over 20+ years of experience as Windows Server Administrator with extensive experience on Office 365 /Exchange /Active Directory / Storage /SCCM 2012/ AWS/ VMWare/ XenApp, BitTiten, Quest Exchange Migration Wizard 8.14. Experience in Automation, Installation, Configuration, Backup, Recovery, Maintenance, Support of WSO2/IBM Stack, Excellent experience in documenting and automating the build and release process. Used Stack Driver and AWS cloud monitoring extensively to monitor and debug the cloud-based AWS EC2 services. Experienced in automating, configuring, and deploying instances on AWS and azure Environments. Extensive expertise skills on the AWS EC2, Cloud watch, Lambda, and cloud formation services, In-depth knowledge of AWS cloud services like compute, Network, Storage, Identity and access management. Expertise in MS Exchange 2010, Office 365, VMWare, Citrix XenApp 6.5 Administration, Citrix Cloud, Active Directory, EMC SAN Administration, PlateSpin Migrate,VMWare, WSUS, Experience in designing, configuring, implementing, integrating and supporting Citrix products and virtualization (VMware, Microsoft and Citrix) and other technologies, including Active Directory, Exchange Server, Windows servers/clusters and High Availability and Mission-critical servers. Lead the technical team in IT infrastructure management, including system/network, disaster recovery and business continuation, system administration, and technical support in 24x7 environments. Crafted and executed strategies to enhance IT systems and services. Handled operations and maintenance support for AWS cloud resources which includes launching, maintaining, and troubleshooting EC2 instances, S3 buckets, Virtual Private Clouds (VPC), Elastic Load Balancers (ELB) and Relational Database Services (RDS). Involved in direct architecture design, development, and implementation for office 365 migration. Prepared project plans complete with scope, milestones, and deliverables in many critical projects. Analyzed business requirements and defined technical project specifications Lead engineer responsible for new product testing of the AD and exchange server product. Expertise in the design, installation, and configuration of XenApp and VMWare. Rich work experience in supporting customers ensuring customer delight and satisfaction. Performed many administration tasks according to standards to obtain an optimal solution and was an active member in Client/User meetings. Attitude towards learning and exploring new things made me to learn and implement various tasks in the Datacenter environment Dedicated, valuable, trustworthy, reliable, enthusiastic self-motivated team professional possessing strong analytical, technical, and communication skills Multi-cultured team player with complete flexibility to work independently as well as in a team and have quick grasping capabilities to work with the newly emerging technologies Primary contact person for any issues related to technical problem management

Overview

24
24
years of professional experience
5
5
Certifications

Work History

Windows Infrastructure Engineer

Compunnel Software Group Inc.,Client: Lexis Nexis Risk Solutions
04.2021 - Current
  • Implemented 0Auth/OpenID/SAML authentication for different internal applications through AzureAD.
  • Worked with service now ticketing tool.
  • Understanding of developing and testing enterprise products, with current focus on cloud based application and giving solution to challenges imposed by multi data center deployed SaaS products and their needs for DevOps tools and automation.
  • Used Grafna alloy agent to monitor windows servers and services using Grafana dashboards and alerting systems.
  • Created CI/CD pipelines using Github and terraform to to automate Azure service principal creation.
  • Built DR infrastructure for supported platforms and documented the recovery process for each application supported by my team as part of Ransomware defense project.
  • Microsoft Office 365 Deployment - DirSync (Single - Multi Domain) - Microsoft PowerShell Scripting and Process Automation - ADFS SSO, ADFS in Azure - Exchange Hybrid and Mailbox Migration (Exchange 2010).
  • Manage onedrive, shared mailboxes, user mailboxes, licensing and Teams in M365 portal.
  • Troubleshoot and coordinate with end users in resolving SSO issues for Azure federated apps.
  • Implemented SSPR for multiple tenants so that their password is synchronized from AzureAD to on-prem.
  • User and groups management, Identity Management IAM role.
  • AD Tiering modeling to secure AD permissions.
  • Configured windows 2019 RADIUS server.
  • Configured log forwarding to Microsoft Sentinel from windows event logs.
  • Worked on Microsoft Entra administration and configuration.
  • Designed VNets and subscriptions to confirm to Azure Network Limits, Exposed Virtual machines and cloud services in the VNets to the Internet using Azure External Load Balancer.
  • Experience in integrating Active directory with Microsoft office 365.
  • AD governance and best practices to secure on-premises Active directory with Pingcastle/ Bloodhound.
  • Used AGPM to create and edit GPO’s.
  • Setup Azure Federation, configured Azure Active Directory as an Identity Provider for Azure Active Directory.
  • Conditional access policies to control ip based access.
  • Architected, designed and Implemented Manage Engine AD Managerplus and AD Auditplus.
  • Experience in configuration, management, and deployment of AWS environments EC2, RDS, IAM AMI, Security Group, VPN, ELB.
  • Be responsible in driving development of polices, processes, procedure and capacity management maturity and practice.
  • Partner with Application and Infrastructure teams to identify potential capacity risks and govern remediation statuses of those risks.
  • Review technical project documentation in an effort to identify performance and capacity impacts to the infrastructure.
  • Ensures data recovery, maintenance, data integrity and space requirements are met across a variety of platforms.
  • Deployed Parkview monitoring servers through to report any alerts for physical hardware to the parkplace hardware support vendor..
  • Configured citrix cloud hosting connections /Gold Image and VDI deployments.
  • Upgraded Active directory domain from 2016 to 2019.
  • Troubleshoot GPO issues, implemented Fine grain password policies.
  • Migrated legacy systems to modern platforms for increased efficiency and reduced maintenance costs.

IT Architecture Sr Engineer

MGM Resorts International
11.2015 - 03.2021
  • Microsoft Office 365 Deployment - DirSync (Single - Multi Domain) - Microsoft PowerShell Scripting and Process Automation - ADFS SSO, ADFS in Azure - Exchange Hybrid and Mailbox Migration (Exchange 2010).
  • Worked with intune device management and created policies to manger endpoint devices.
  • Public folder migration from Exchange 2010 to Exchange 2016.
  • Experience in Security and Compliance by Managing Data loss prevention and Data governance.
  • Worked on Servicenow ticketing tool.
  • Performed POC on AWS cloud storage to implement Hybrid-Cloud strategy for a health care organization which is under HIPAA regulations.
  • Focused on cloud technologies to support critical business solutions and working closely with Operations and Server Administration provisioning the highly available EC2 Instances with LAMP Stack for PHP.
  • Deployed AWS solutions using EC2, S3, EBS, ELB, Auto Scaling groups.
  • Performed datacenter network discovery and engineering tasks for several data center transformation projects.
  • Performed research on AWS resources or tools to recommend to clients.
  • I was a lead F5, Citrix NetScaler and AVI load balancer deployment in data center solutions for multiple clients.
  • I’ve deployed AWS and Azure cloud platform for BOA and moved application from Legacy data center to the cloud.
  • I’ve deployed a container-based web application using Elastic Compute Cloud Service (EC2) in AWS cloud as SaaS, IaaS, and PaaS platform.
  • Utilized the AWS calculator to produce a budget for a project on AWS.
  • Work with distributed teams to design and develop frameworks, solution accelerators, proofs of concept, and external customer facing products.
  • Deep expertise in the AWS components & APIs
  • Expert working knowledge of Operating Systems (Windows and Linux).
  • Support assistance in public folder creation, replication, rights assignments, free busy related issues, offline address book, and Calendaring services.
  • Analyze SharePoint migration task using sharepoint migration assessment tool.
  • Re-permission sharepoint users with new ad account using quest resource processing tool.
  • Manage /create sharepoint sites, resolve day to day sharepoint issues related to permissions and storage.
  • AD governance and tiering to secure pemissions.
  • Group and team creation, naming, classification, and guest access.
  • Limit teams creation to administrators.
  • Worked with SailPoint team to integrate SailPoint Identity IQ with Azure Active Directory B2C using Azure Active Directory Graph API and implemented the Approval Forms and Entitlement assignments.
  • Limit team creation to security group member.
  • Used Microsoft Azure Active Directory Graph explorer to test various use cases such as create/ enable/ disable users, approval workflows and entitlement assignments.
  • Configure Teams Voice for users using powershell.
  • Identify customer business and technology challenges, potential gaps in their M365 security and compliance implementation and recommend corrections utilizing Microsoft 365 or other technology supported by eDiscovery Advisory.
  • Provide advisory services related to improving an enterprise’s experience in utilizing Microsoft 365 features such as training and best practices using SharePoint and teams channels.
  • Deliver customer business transformation and success through adoption and usage of Microsoft 365 Ability to execute data migration, classification, configuration of various security and compliance features.
  • Expert skills in Advanced eDiscovery including case set up, search, and review.
  • Distribution lists migration from On-prem to office 365.
  • Manage security and compliance center, enable litigation hold on user mailboxes.
  • Hands on knowledge in the deployment, configuration, and optimization of VMware technologies including vCenter Server, ESXi, ESX, vMotion, High Availability (HA), Fault Tolerance (FT), virtual networking, VMware Update Manager (VUM), physical to virtual migrations, Storage vMotion, and VMware Workstation.
  • Configuring and managing ESXi, Virtual Storage, Software iSCSI, NFSDatastore, vSphere HA.
  • HP Blades: Installation and configuring, remotely install Windows Operating system and ESXi, manage and troubleshoot.
  • Disaster recovery (DR): Installing and Configuring HA and DRS servers, Taking Image of the servers and creating restore point.
  • Deploying an OVF template, taking and deleting snapshots.
  • Virtual Machine network administration.
  • Firmware upgrades/ manage.
  • ESX O/S monitoring and management Vcenter User administration.
  • General Software: VMware vCenter Server, vCenter Server Heartbeat, vCenter Converter, vCenter Site Recovery Manager, vMotion, DRS, VMware HA, Scripting skills (VB, Perl, PowerShell), vCM, VUM.
  • Ability to perform root cause analysis on all VMware products. E.g. ESX hosts, Virtual Centers, and Virtual Machines.
  • Ability to administer, maintain, and troubleshoot Storage Area Networks (SAN) and Network Attached Storage (NAS) attached to VMware environments.
  • Assisting capacity management team with key metric and performance indicators at the component level.
  • Manage security threat protection in compliance center.
  • Manage OneDrive storage and help users with sharing the links to external and internal users.
  • Manage sharepoint online administration and site creations.
  • Manage Rightfax users and troubleshoot issues with faxes.
  • Manage and help users with Microsoft teams live events with Office 365 dynamic groups.
  • Create public or private groups, Dynamic groups in yammer and manage membership. Set up groups that include external users.
  • Helped business in setting up Live events in Teams.
  • Migrated 2000 users Tenant to Tenant migration using Bitten.
  • Managing Exchange 2010 in a large, on-premise, clustered enterprise environment.
  • Active directory and exchange 2010 migration using Quest Migration manager for Exchange 8.14.
  • Develop and report out on usage statistics and drive managed service provider's monitoring of the messaging and email environment.
  • Automated and executed Office 365 procedures utilizing Windows PowerShell.
  • Handling post migrated issues like permissions and password issues for the users.
  • On-Boarding and Off-Boarding the mailboxes from Exchange Online Servers.
  • Implemented Directory Synchronization for migration.
  • Blackberry server administration, managing users, activating devices, add/remove users.
  • Administer blackberry enterprise server and monitor services.
  • Wipe off blackberry user profiles remotely and activate new users.
  • Manage blackberry devices from Enterprise server software.
  • Resolved tenancy technical issues and monitored Office 365 systems.
  • Define multi-year messaging and email roadmap, including release schedule and improvement initiatives.
  • Creating, changing, and deleting user accounts per request.
  • Managing Mailbox databases/ Backups/ Repair/ Recovery.
  • Migrated Active directory DNS to Infoblox.
  • Manage DNS and DHCP using Infoblox.
  • Build / Automate AWS EC instance process using PowerShell with single-user mode and startup scripts.
  • Add/ Extend disks for EC instances.
  • Build AMI templates based for business requirement.
  • Attach and build VPC’s based on requirement.
  • Migrated Windows DHCP and AD DNS to Infoblox.
  • Managed Group Policy Objects (GPOs) throughout the Active Directory (AD) enterprise.
  • Audit any GPO / Group or OU level changes using Quest Change Auditor.
  • Provide afterhours support for critical escalations.
  • Extensive experience with: Microsoft Active Directory services i.e. forest and domain design, policies, trusts, replication, and topology.
  • Providing Tier III and other support per request from various constituencies and investigating root cause.
  • Automating the regular tasks using Orchestrator / PowerShell scripting.
  • Respond, analyze and resolve to SEV1, SEV2, SEV3 calls. Investigate, debug and solve windows Operating System or other Systems Software problems.
  • VMWare Infrastructure Administration and management.
  • Adhere to the Change Management process.

System Administrator

Gerbera Technologies, Client : CVS
07.2015 - 10.2015
  • Provide support infrastructure for Virtual Infrastructure.
  • Planning, configuration, maintenance and administration of VMware ESX server, VMware virtual center, V-Motion, Storage Motion, HA and DRS, P2V, V2V and Troubleshooting.
  • Configure and manage User, Group, Permission, Role, Resource pool on VMware virtual center.
  • Worked on Storage Migration project for 369 hosts and 2000 VM’s.
  • Planning, configuration, maintenance and administration of Windows Server Systems.
  • Performing Snapshots, Cloning, Migration VM ware convertor, Virtual Infrastructure client.
  • Managing The VM infrastructure ( VMotion, DRS, HA, Virtual Center Server, VM Converter).
  • Involve in design and implementation of P2V V2V and p2P server migrations using Platespin.
  • Performed PPME migration for physical servers.
  • Performed SVMotion for Windows and Linux VM’s, SQL Clusters.
  • Worked on storage migration for different versions of VMWare 4.0, 4.1, 5.1 and 5.5.

Windows / VMWare Architect

LiquidHub
02.2011 - 09.2015
  • Provided infrastructure support for Theorem’s clinical research.
  • Windows 2003 to Windows 2012 R2 Active Directory Infrastructure Implementation / Migration.
  • Designed, implemented, and administered Windows Server 2012 R2 Active Directory Environment for the Entire Organization from the ground up using old and new hardware.
  • Wrote the Company Standard Server Build Document for all Windows 2012 R2 Servers.
  • Wrote the Company Standard QA Process Document for all new Windows 2012 R2 Servers.
  • Manage Azure ad sync using ADFS.
  • Identity management.
  • Migrated Exchange 2003 users to Office 365 using AD Federation.
  • I was a lead network architect / L4 engineer for the Five9 deployment in the data center to replaced Skype for Business.
  • Lead AECOM client for their dedicated network infrastructure for security, cloud and networking.
  • Designed and implemented of network fault-tolerance, analyzed network performance, capacity planning, traffic management and management of device configurations for whole network infrastructure.
  • Conducted proof of concept (PoC) for network infrastructure before deploying to production.
  • Designed and documented the migration requirement and process for Office 365.
  • Migrated applications from Citrix Metaframe 4.0 to Xenapp 6.5.
  • Supported Windows Infra (Exchange/ WSUS/ VERITAS Net backup/ Citrix/ VMware/ File Servers) for Theorem’s clinical research.
  • Administered Blackberry Enterprise server 5.0.3.
  • Monitored the entire network and all the servers with Whats-up Gold and SolarWinds.
  • Worked as a next level escalation contact for Helpdesk team and Team lead for L1 & L2 Team.
  • Handled any issues reported by users on Citrix /Outlook /Exchange and resolves them.
  • Handled requests pertaining to LUN creation /expanding drive space on EMC San CX500 / CX4 -120 & VNX5400.
  • Implemented DR site for Exchange 2003 cluster.
  • Administered VM Ware servers.
  • Patched all the Windows servers using WSUS.
  • Administered XenApp 6.5 , 5.5 and 4.0 farm.
  • Published new apps in Citrix farm and provided the users with access to the apps.
  • Resolved issues escalated by Tier 1 & Tier 2 team through Helpstar ticketing system.
  • Followed change management process using Jira.
  • Designed and migrated from Exchange 2003 to Office 365.
  • Designed and implemented SCCM 2010 R2.
  • Designed and migrated from Windows 2003 Active Directory to Windows 2012 AD.
  • Designed and migrated Infra from Citrix metaframe 4.0 to XenApp 6.5 and 5.5.
  • Built DR site for Exchange 2003 standalone cluster and Active Directory.
  • Administered Office 365 /Xenapp /SCCM /Windows Infra.
  • Responsible for maintaining windows infra.
  • Ensured 99% servers uptime.
  • Trained the L1/ L2 resources.
  • Monitored Windows Infra and incident management.
  • Documented all new configurations and implementations.

I.T. Analyst

Tata Consultancy Services (India)
08.2010 - 01.2011
  • Worked on tickets generated by MOM and SCOM servers for the monitored group of servers.
  • Working as Shared infrastructure Engineer for Microsoft operations Centre.
  • Responsible for identifying and resolving issues based on severity within SLA.
  • Managed escalations for the tickets and closed them with root cause analysis.
  • Administrating multiple VMware and Hyper V Environments using VMware VCenter and SCVMM resp.
  • Build, configure and deploy VMs and templates. Performed Physical-to-Virtual (P2V), Virtual-to-Virtual (V2V) migration of different Windows OS from VMware, Hyper-V and legacy hardware.

Senior Member Technical

ADP & Broadridge Financial Solutions (India) Pvt. LTD.
07.2005 - 07.2010
  • Company Overview: India
  • Migration from MS Exchange 2003 to MS exchange 2007 infra.
  • Responsible for migration from Exchange 2003 to exchange 2007.
  • Participated in administering Exchange server 5.5 and 2003 infrastructure.
  • Migrated WinNT domain to Active Directory 2003, including managing the Active Directory & analyzing the security issues in the Active Directory, managing group policies and login scripts, installing and configuring Exchange Cluster servers, maintaining HP Blade Infra, and maintaining DHCP, DNS and WINS server.
  • Involved in ePO 4.0 rollout and migration of Antivirus clients on all desktops from Virus Scan 7.1 to 8.5.
  • Maintained Websence and SurfControl servers used for monitoring and blocking internet requests at the organization level.
  • Handled bulk mailbox creation and deletion requests, and maintained weekly GAL synchronization.
  • Responsible for sending antivirus DAT deployment reports to the management team and updating clients with latest virus definitions.
  • Created software packages using SMSInstaller for silent deployment of software’s on multiple machines using SMS Management server.
  • Delivered security design and deployment of new applications & solutions across the enterprise data center architecture.
  • Lead engagement with external vendor to deploy proof-of concept across global DXE data center solutions.
  • Lead deployment of Next Generation Firewall (NGFW) standards and configurations in data center solutions.
  • Prepared and maintained the network inventory for any upcoming device upgrade from the vendor, to facilitate new requirements, technologies and growth.
  • Installed and configured software and hardware RAID.
  • Hands on experience on Veritas Net backup Manger, and configured policies, scheduled backups and resolved issues with the failed backups, and changed tapes on the backup server.
  • Continuous monitoring for disaster Recovery & Redundancy management for mission critical operations.
  • Scheduled the backup for domain controllers & file servers using Veritas.
  • Automated patch administration for all workstations using Windows software update services.
  • Involved in antivirus management using MacAfee ePolicy orchestrator server 4.0, automating the virus definition updates for all the clients, and sending weekly virus scan update reports to the management.
  • Involved in technical support for recurring desktop problems.
  • Worked with web filtering technologies and batch scripting.
  • Maintained exchange2003 and 5.5 servers infra.
  • Responsible for maintaining windows infra.
  • Ensured 99% servers uptime.
  • Trained L1 resources.
  • Monitored Windows Infra and incident management.
  • Documented the process for all new configurations and implementations.
  • Involved in Active Directory Migration from WinNT to 2003.
  • Participated in Exchange Server 2003 to Exchange 2007 migration.
  • Responsible for Exchange Server migration from 5.5 to 2003.
  • Installed Exchange Cluster servers.
  • Participated in moving the infrastructure to new premises.
  • Upgraded ePO server from 3.02 to 3.61 Server and 3.61 to 4.0.
  • Involved in installing, planning and configuring websense server.
  • Responsible for installing and configuring Web filtering solution SurfControl Server.
  • Participated in installing WSUS server and patch deployment.
  • Created automated installation software packages for various software.
  • India

Network Support Engineer

Tecpool, Client :First Indian Corporation
12.2003 - 06.2005
  • Designed and finalized the new Cisco VoIP VLANs and subnets for UC/UCCE/UCS installation, branch VLANs for Cisco IP Phones and management VLANs and Subnets for UCS.
  • Designed configuration /MOP (Method of procedure/Configuration) for LAN/WAN & Voice network.
  • I’ve worked on to designed architecture solutions and engineering script for the various project for the LAN/WAN/VoIP infrastructure including Data Center, HQ and remote branches.
  • Maintain server hardware.
  • Perform backups using tapes.
  • Support end users issues.

System Administrator

Peers Technologies Pvt. Ltd, India
07.2001 - 11.2003
  • Maintain and support Windows desktops.
  • Patch workstations and deploy new PC’s using ghost images.

Education

Master of Computer Applications - Computers

IASE University
India
01.2006

Bachelor of Science - Mathematics

Pt. Ravishankar Shukl University
India
01.2000

Skills

  • Experienced with Microsoft Office 365 applications

  • Azure cloud services

  • SSO /OPEN ID /OIDC /SAML configurations in Azure

  • CI / CD using tools like Github and Terraform

  • AWS management

  • Proficient in Citrix Cloud deployment

  • Proficient in Microsoft Windows

  • PowerShell automation

  • SCCM configuration skills

  • Proficient in Microsoft Deployment Toolkit

  • SCCM administration

  • Experienced with Microsoft Exchange 2016 administration

  • VMware ESX administration

  • XenApp administration

  • Experience with Pingcastle and Bloodhound

  • Active Directory / GPO management

  • ADMT migration expertise

  • Quest/Dell Migration Manager for Exchange

  • Bittiten for Migration

  • Grafana cloud monitoring

Websites

Certification

70 - 346 - Managing Office 365 Identities and Requirements

Timeline

Windows Infrastructure Engineer

Compunnel Software Group Inc.,Client: Lexis Nexis Risk Solutions
04.2021 - Current

IT Architecture Sr Engineer

MGM Resorts International
11.2015 - 03.2021

System Administrator

Gerbera Technologies, Client : CVS
07.2015 - 10.2015

Windows / VMWare Architect

LiquidHub
02.2011 - 09.2015

I.T. Analyst

Tata Consultancy Services (India)
08.2010 - 01.2011

Senior Member Technical

ADP & Broadridge Financial Solutions (India) Pvt. LTD.
07.2005 - 07.2010

Network Support Engineer

Tecpool, Client :First Indian Corporation
12.2003 - 06.2005

System Administrator

Peers Technologies Pvt. Ltd, India
07.2001 - 11.2003

Master of Computer Applications - Computers

IASE University

Bachelor of Science - Mathematics

Pt. Ravishankar Shukl University

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Pramod GannavarapuSenior Systems Engineer