Pranav Gunnam

• Documented and quantified pivotal opportunity costs and challenges in overall processing times in HPE and Silver Peak system integration
• Conducted data analysis and predictive forecasts on system data volume and post-integration effects that identified a potential 11% sales attrition and $25M loss impact

Assisted with system enhancements to maintain current level of administrative support and to mitigate forecasted impacts:

• Conducted and implemented supplemental tools within HPE's system to assist in quote building using Smartsheet from Excel
• Identified and fixed major bugs in HPE's system that auto-include support SKUs for certain product lines
• Implemented automation in the HPE system
• Crafted a new digital UI layout to reduce system lag

Pioneered the development of a new account management feature in the TriNet portal which:

• Significantly reduced data breach risk and collection of sensitive bank information that the client would have to provide using methods external to TriNet's secure infrastructure
• Automates account validation and removes CX and Treasury involvement, making the process 7 days quicker

Implemented the pilot of a new system process that required clients to use Reverse Fedwire along with ACH in the Trinet system:

• Wires that exceed client ACH limit will automatically be initiated via Reverse Fedwire by Trinet Payroll System, completely eliminating the need for slow manual wires for clients
• Eliminated all delays in payroll payments to client's customers and helped TriNet retain pivotal financial clients

• Assisted with coding a variety of algorithms including linear and logistic regression, gradient boosting, and neural networks on GCP to refine models to harbor more accurate predictions of:
  - scores, spreads, totals, win percentage
  - player performance.
• Successfully conducted A/B tests with engineering to validate model performance and identified and eliminated 3 detrimental bugs before deployment
• 99.8% of correctly predicted games during the 2021-2022 NFL season

• Manager of the coding team who developed new wireframes, storyboards, and user flows to effectively communicate interaction and design ideas based on customer feedback to make an updated mobile app
• The new app increased engagement rates by 30%
• Developed efficient digital marketing campaigns on social media platforms
• Utilized SEO activities including keyword research, link building and content optimization to boost conversion click rates up to 43%

• Prepared and shared daily, weekly, and monthly reports and various ad-hoc reports concerning data findings with management.
• Seized opportunities for the business by querying customers who have not replied back to our emails or followed up with us after initial consultations
• Monitored emerging patterns in customer data and presented this data in charts, graphs, and presentations using analytical techniques.

Utilized the customer data to conduct detailed analysis and evaluation of business operations and performance to:

• Produce new marketing styles and content of YouTube content which increased overall subscriptions