Jeremy Dye
Syracuse,UT
Summary
Reliable senior analyst with outstanding talents in client management, business operations and leadership. Strong project management skills with adroitness in successfully managing multiple tasks at any given point. Over a several-year background providing strategic analysis services to businesses. With over 16 years of experience, I specialize in technical training, software implementation, and data conversion. I excel in managing projects, leading customer implementations, and providing help-desk support. Proficient in Microsoft Office Suite, SQL, Salesforce, analytics tools. Skilled in customizing software, integrating data, and troubleshooting. Experienced in virtual implementations and enhancing client satisfaction.
Overview
23
23
years of professional experience
Work History
Sr. Analyst, Systems Integration
Cox Automotive – Kelley Blue Book
Utah
03.2018 - Current
- Trained dealership staff on software, boosting efficiency
- Resolved software issues for dealerships
- Created training materials and user guides
- Provided ongoing training and support
- Shared dealership feedback with development teams
- Supported over 275 clients, providing reporting and trend analysis.
Virtual Implementation Consultant
CDK Global
Utah
03.2011 - 03.2018
- Led virtual software training for dealership staff
- Implemented CRM and retail sales software solutions remotely
- Offered ongoing virtual support for troubleshooting
- Created online training materials
- Collected and shared user feedback for improvements.
GM Service Department Assistant Manager
Ken Garff Automotive Group
Riverdale, Utah
07.2010 - 01.2011
- Managed daily service operations
- Assigned workflows to technicians
- Ensured customer satisfaction
- Handled parts inventory and ordering
- Monitored service performance metrics.
Team Lead Implementation Specialist
DealerTrack DMS
South Jordan, Utah
03.2007 - 07.2010
- Led software training for dealership staff
- Implemented dealership management accounting software
- Supported software troubleshooting
- Created training materials
- Shared user feedback for improvements.
Mitsubishi Service Department Manager
Ken Garff Automotive Group
Riverdale, Utah
09.2003 - 03.2007
- Directed service department operations
- Supervised and trained staff
- Ensured efficient workflow and service quality
- Managed scheduling and resources
- Monitored performance and made improvements.
Customer Service Manager
Midas Auto Service Experts
Roy, Utah
01.2002 - 09.2003
- Managed customer service operations
- Resolved customer complaints
- Improved customer satisfaction strategies
- Trained staff on service best practices
- Monitored and improved service metrics.
Education
Bachelor of Science - Automotive Technology
Weber State University
Ogden, UT12-2005
Bachelor of Science - Technical Sales
Weber State University
Ogden, UT12-2005
Skills
- Communication
- Collaboration
- Adaptability
- Problem analysis
- Client satisfaction
- Resource allocation
- Self-management
- Technical training
- Software implementation
- Data conversion
- Advanced reporting
- SQL
- Salesforce
- Tableau
- Competitive Analysis
- Tech-Savvy
- Data Analysis
- Client Relationship Management
- Client management
- Performance monitoring
- Analytics software
- Report Preparation
Timeline
Sr. Analyst, Systems Integration
Cox Automotive – Kelley Blue Book
03.2018 - Current
Virtual Implementation Consultant
CDK Global
03.2011 - 03.2018
GM Service Department Assistant Manager
Ken Garff Automotive Group
07.2010 - 01.2011
Team Lead Implementation Specialist
DealerTrack DMS
03.2007 - 07.2010
Mitsubishi Service Department Manager
Ken Garff Automotive Group
09.2003 - 03.2007
Customer Service Manager
Midas Auto Service Experts
01.2002 - 09.2003
Bachelor of Science - Automotive Technology
Weber State University
Bachelor of Science - Technical Sales
Weber State University
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