Project: Executive Summary Dashboards - Created 25 Executive Summary Dashboards and presented to Chief Information Officer (CIO) and Senior Vice Presidents every week that consists of all Business KPIs(Orders / Activations/ Payments/ Customer Service Cases) and across all countries.
Project: Enterprise Data Discrepancy - Created extensive ETL and Dashboards to compare 40 key customer attributes across all business systems daily to identify data discrepancy between systems. This helped company stabilize and maintain clean and consistent data across all systems and proactively fix lot of process issues and application bugs even before reported by business users and customer escalations.
Project: Feature Adoption and Churn Analysis - Developed Dashboards that trend new feature adoption in emerging markets to provide CIO and Executive Management to understand Return of Investment (ROI) for business features implemented. This helped them to make key decisions in regard to company road map. Reduced 40% customer service calls with data driven insights and help build new features.
Data-Driven Decision-Making
Tableau Analyst
Tableau Developer
Tableau Data Scientist
Tableau Analyst