PRANESH REDDY MUSUKU
SCARBOROUGH ,CANADA
Summary
Results-driven professional with over 9 years of customer service experience, including 4 years as a Site Security Supervisor and 3 years in a managerial role. Proven expertise in ensuring safety and security of personnel and assets through effective monitoring, incident response, and security operations. Strong leadership, problem-solving, and time management skills, with experience serving as Acting Security Account Director. Committed to delivering exceptional service, optimizing team performance, and contributing to organizational success.
Overview
11
11
years of professional experience
Work History
CORPORATE CONTROL ROOM SHIFT SECURITY SUPERVISOR
GARDA WORLD
Toronto, ON
01.2026 - Current
- Directed CCTV and alarm monitoring activities for Multiple offices in different provinces nation wide, collaborating with various security teams and engaging with local authorities to enhance safety protocols.
- Supervised daily security operations to ensure safety and compliance with protocols.
- Conducted regular inspections of facilities, identifying and mitigating potential security risks.
- Collaborated with law enforcement to coordinate responses to incidents and emergencies.
- Trained and mentored junior security staff on policies and procedures for optimal performance.
- Implemented surveillance systems, enhancing monitoring capabilities across premises.
- Developed incident reports, documenting events accurately for review and analysis.
- Assisted in creating emergency response plans, improving preparedness for critical situations.
- Monitored access control systems, ensuring authorized entry while preventing unauthorized access.
- Recorded incident reports with detailed accounts of occurrences.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
- Enhanced security measures by conducting thorough risk assessments and implementing new protocols.
- Developed and implemented strategies to prevent and respond to security incidents.
- Successfully managed incident response operations during critical situations, ensuring staff and visitor''s safety and minimizing potential damages to company property.
- Assisted with investigations into reported incidents, gathering evidence and providing detailed reports for review by management or law enforcement officials when required.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Evaluated existing emergency plans, making updates as needed to address changes in facility layout or emerging threats.
- Ensured compliance with all relevant regulations and industry best practices through continuous research and professional development opportunities.
- Developed and enforced emergency response plans, preparing team for various security scenarios.
- Coordinated with IT personnel regarding security of digital assets and information systems.
SHIFT SECURITY SUPERVISOR
Securitas Security
Toronto, ON
08.2024 - Current
- Supervised security personnel during shifts to ensure compliance with safety protocols and procedures.
- Conducted regular inspections of premises to identify potential security risks and vulnerabilities.
- Coordinated emergency response efforts, providing clear instructions to staff and visitors as needed.
- Trained new security officers on company policies, procedures, and effective surveillance techniques.
- Monitored surveillance systems to detect suspicious activities and respond appropriately in real-time.
- Prepared detailed incident reports documenting security breaches or unusual occurrences during shifts.
- Developed schedules for security staff to optimize coverage and maintain operational efficiency.
- Implemented proactive measures that enhanced overall safety and reduced incidents at assigned locations.
- Ensured a high level of customer satisfaction by addressing concerns promptly and professionally.
- Managed access control systems, ensuring only authorized personnel were granted entry into sensitive areas.
- Reduced security incidents by conducting thorough evaluations of potential risk factors and addressing vulnerabilities.
- Maintained a safe environment for employees and visitors through diligent patrolling and monitoring of premises.
- Streamlined communication between team members, resulting in better coordination during critical situations.
- Optimized resource allocation by analyzing staffing requirements based on historical trends and projected needs.
- Conducted regular audits of security equipment, identifying and resolving any technical issues or malfunctions promptly.
- Enhanced overall security by implementing effective shift schedules and personnel assignments.
- Developed customized training programs for new hires, ensuring they were well-equipped to handle various security challenges.
- Evaluated performance metrics regularly, identifying areas for improvement and implementing corrective actions accordingly.
CORPORATE SECURITY CONTROL ROOM TEAM LEAD
GARDA WORLD
Toronto, ON
08.2025 - 12.2025
- Oversaw daily operations, ensuring compliance with safety protocols and operational standards.
- Mentored team members, fostering a collaborative and high-performance work environment.
- Streamlined workflow processes, enhancing efficiency and reducing response times in service delivery.
- Conducted training sessions, equipping staff with essential skills and knowledge for operational success.
- Implemented quality control measures to maintain service excellence and customer satisfaction levels.
- Developed operational strategies that improved productivity and minimized downtime across teams.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
SITE SECURITY SUPERVISOR / ACTING ACCOUNT DIRECTOR
Garda World
Toronto, ON
02.2022 - 08.2025
- Supervised daily security operations, ensuring compliance with policies and procedures.
- Led training programs for new security personnel, enhancing team performance and cohesion.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Provided ongoing training for staff members on key aspects of physical security principles, such as access control systems or situational awareness techniques during routine operations.
- Evaluated security personnel performance regularly through unannounced drills or simulated emergency scenarios that helped identify areas for improvement and additional training needs.
- Participated in the hiring process for new security personnel, conducting interviews and evaluating candidate qualifications to build an effective team.
- Reduced incidents of theft and vandalism by closely monitoring surveillance systems and coordinating with law enforcement.
- Oversaw scheduling and deployment of security staff, optimizing resource allocation for events.
- Conducted regular patrols of facility to detect and deter security threats.
- Developed incident response protocols to improve emergency management effectiveness.
- Conducted regular security audits, identifying vulnerabilities and implementing corrective actions.
- Monitored surveillance systems, analyzing footage to prevent and respond to potential threats.
GAS STATION MANAGER
2599822 Ontario Inc
Napanee, ON
06.2017 - 01.2020
- Oversaw daily operations, ensuring compliance with safety and health regulations.
- Managed inventory levels, optimizing stock replenishment processes to reduce waste.
- Trained and mentored staff on customer service best practices and operational procedures.
- Developed schedules for team members, enhancing workforce efficiency and coverage.
- Implemented cost-control measures, improving profitability through strategic purchasing decisions.
- Analyzed sales data to identify trends, informing pricing strategies and promotions.
- Resolved customer complaints promptly, enhancing satisfaction and loyalty rates.
- Monitored fuel inventory levels closely, placing timely orders to prevent shortages or overstock situations impacting profitability.
- Managed daily cash reconciliations accurately, ensuring proper accounting procedures were followed consistently.
- Ensured compliance with all relevant regulations by staying current on industry standards and implementing required changes promptly as needed.
- Implemented safety procedures to ensure a safe working environment for employees and customers.
- Maintained accurate financial records, enabling timely reporting and informed decisionmaking.
- Evaluated sales data to identify trends and adjust product offerings accordingly, driving continuous improvement in revenues.
- Oversaw staff recruitment and training processes, building a skilled workforce capable of handling diverse responsibilities effectively.
- Strengthened relationships with local businesses through community engagement initiatives promoting mutually beneficial partnerships.
- Enhanced customer loyalty and store reputation by implementing customer feedback system, addressing concerns promptly.
- Conducted regular competitive analyses to adjust pricing and promotions, maintaining competitive edge in market.
- Implemented safety protocols that drastically reduced workplace accidents, fostering safer work environment.
- Increased sales of promotional items with strategic placement and staff incentives, boosting overall revenue.
GAS STATION ATTENDANT
ANKITHA KINGSTON
Kingston, ON
11.2015 - 05.2017
- Operated fuel pumps and managed transactions efficiently.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of station facilities to ensure safety compliance.
- Monitored inventory levels, restocking supplies as needed to enhance operational efficiency.
- Implemented process improvements to streamline daily operations and reduce wait times.
- Conducted routine maintenance checks on equipment to ensure optimal functionality.
- Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
- Successfully deescalated challenging situations involving unhappy or irate customers through active listening skills coupled with problem-solving abilities.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Built trustful relationships with customers to encourage return visits.
- Maintained inventory of all saleable items.
- Processed fuel and merchandise transactions by operating POS system with accuracy.
- Managed merchandise displays effectively, keeping shelves stocked and visually appealing for shoppers'' convenience.
- Created attractive merchandise diplays to entice customers to make purchases.
SUBWAY SANDWICH ARTIST
Jai Karma Inc
Kingston, ON
02.2015 - 04.2016
- Crafted sandwiches with attention to quality and customer preferences.
- Maintained cleanliness and organization of workstations to ensure food safety standards.
- Assisted in training new staff on sandwich preparation techniques and customer service protocols.
- Streamlined sandwich assembly processes to enhance efficiency during peak hours.
- Oversaw daily operations, ensuring compliance with health regulations and company policies.
- Developed strategies for upselling menu items, contributing to overall sales growth.
- Greeted guests, promoted specials, and took orders.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Prepared and presented food in compliance with health and safety guidelines.
- Operated manual and electric appliances to peel, slice, and trim food.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
Education
Post Graduation College Diploma - Computer Networking
St. Lawrence College
Kingston, ON06-2017
Bachelor of Science - Computer And Information Sciences
Calrox Teachers University
India03-2012
Skills
- Team Leadership & Staff Management
- CCTV Monitoring & Surveillance
- Security Personnel Training & Development
- Emergency Response & Crisis Management
- Conflict Resolution
- Incident Reporting & Investigation
- Risk & Threat Assessment
- Safety & Security Procedures
- Policy Enforcement
- Staffing, Scheduling & Hiring
- Report Analysis
- Access Control Systems & Patrol Operations
Accomplishments
Certificate of Recognition during emergency Power Outage Management.- Garda World.
Security Excellence Award for Operational excellence - Securitas Security.
Certified in Mental Health and first aid.
Certified in Non-violent Crisis intervention.
GardaWorld-certified legal awareness and less force training certificate.
GardaWorld-certified workplace harassment health and safety certificate.
Timeline
CORPORATE CONTROL ROOM SHIFT SECURITY SUPERVISOR
GARDA WORLD
01.2026 - Current
CORPORATE SECURITY CONTROL ROOM TEAM LEAD
GARDA WORLD
08.2025 - 12.2025
SHIFT SECURITY SUPERVISOR
Securitas Security
08.2024 - Current
SITE SECURITY SUPERVISOR / ACTING ACCOUNT DIRECTOR
Garda World
02.2022 - 08.2025
GAS STATION MANAGER
2599822 Ontario Inc
06.2017 - 01.2020
GAS STATION ATTENDANT
ANKITHA KINGSTON
11.2015 - 05.2017
SUBWAY SANDWICH ARTIST
Jai Karma Inc
02.2015 - 04.2016
Post Graduation College Diploma - Computer Networking
St. Lawrence College
Bachelor of Science - Computer And Information Sciences
Calrox Teachers University