Summary
Overview
Work History
Education
Skills
Websites
Projects Achievements
Disclaimer
Timeline
Generic

Pranhita Raj Marla

Milwaukee

Summary

Results-driven IT professional with a Master's in Information Technology Management from the University of Wisconsin-Milwaukee and over 5 years of experience in data analytics, operations, and process improvement. Demonstrated success in leading data-driven initiatives, managing cross-functional teams, and leveraging modern data platforms. Adept at delivering strategic insights, improving operational efficiency, and aligning data solutions with business goals. Recently enhanced technical capabilities through hands-on experience with Databricks, Azure, PostgreSQL, Power BI, and Alteryx.

Overview

6
6
years of professional experience

Work History

Senior Lead Analyst

Tetriq Solutions
12.2021 - 06.2023
  • Directed end-to-end analytics projects integrating insights from prior operations experience with advanced data solutions
  • Designed scalable data pipelines and models using Azure, PostgreSQL, and Databricks
  • Built interactive dashboards and automated reports in Power BI and Alteryx, driving data-informed decision-making across departments
  • Led a cross-functional team and collaborated with senior stakeholders to develop strategic roadmaps
  • Strengthened expertise in cloud platforms, modern BI tools, and analytics frameworks-skills further deepened during graduate studies in the U.S.
  • Resigned to pursue a Master's degree in Information Technology Management

Insight Team Analyst

Uber India Research and Development Pvt Ltd
06.2020 - 11.2021
  • Delivered operational insights through data analysis and stakeholder engagement
  • Played a key role in onboarding, training, and knowledge sharing across support teams
  • Led initiatives that improved customer support performance metrics, including CSAT and FTR
  • Collaborated with global teams to refine SOPs and knowledge bases

Community Operations Specialist

Uber India Research and Development Pvt Ltd
05.2017 - 06.2020
  • Resolved escalated rider and driver queries across high-volume regions
  • Contributed to the development of internal knowledge resources and training modules
  • Supported service quality enhancements for US&C markets through data-backed process audits

Education

Master of Science - Information Technology Management

University of Wisconsin-Milwaukee
05.2025

Bachelor of Technology - Computer Science

St. Martins Engineering College

Completed Secondary School - undefined

St. Andrews High School

Skills

  • Power BI
  • Alteryx
  • Databricks
  • Microsoft Azure
  • PostgreSQL
  • SQL
  • Google Workspace
  • Excel
  • PowerPoint
  • Data Analysis
  • Workflow Optimization
  • Dashboarding
  • SOP Development
  • Stakeholder Collaboration

Projects Achievements

  • Led Project Nebula, a global training initiative for insight generation methodology
  • Enhanced key performance indicators (CSAT, AHT, FTR) through analytics and SOP redesign
  • Designed automated reporting systems for leadership teams using Power BI
  • Partnered with cross-functional teams to execute data transformation strategies across operations

Disclaimer

I hereby declare that the information provided above is accurate to the best of my knowledge.

Timeline

Senior Lead Analyst

Tetriq Solutions
12.2021 - 06.2023

Insight Team Analyst

Uber India Research and Development Pvt Ltd
06.2020 - 11.2021

Community Operations Specialist

Uber India Research and Development Pvt Ltd
05.2017 - 06.2020

Bachelor of Technology - Computer Science

St. Martins Engineering College

Completed Secondary School - undefined

St. Andrews High School

Master of Science - Information Technology Management

University of Wisconsin-Milwaukee

Similar Profiles

CREATE PROFILE
Pranhita Raj Marla