Pranshu Saini
Chandigarh,Chandigarh
Summary
I am a smart working person. I am passionate about learning new things for that sometimes i have to go beyond my field to learn. I am a good team leader who can manage my team well and good at exploring the hidden talent of my team members.
Overview
6
6
years of professional experience
Work History
Senior System Administrator
Faramond Technologies
Chandigarh, Chandigarh
04.2024 - Current
- Developed and implemented IT security policies to protect company's information systems.
- Monitored system performance on a daily basis and identified potential areas of improvement.
- Performed server hardware installations, maintenance, upgrades and repairs as needed.
- Provided technical support to end users for all hardware and software related issues.
- Implemented backup procedures to ensure data integrity and availability in case of emergency situations.
- Collaborated with other team members to develop new system architectures to meet changing business requirements.
Sr. System Administrator
Innovation Technology By Design
Chandigarh, Chandigarh
12.2020 - 01.2024
- Works for MSP-based clients in the USA and Canada
- Connect with sales team and set the requirements of the budget and manage the infrastructure
- Connect with clients and understand the infrasture and adjust the technology requirements
- Working on technologies like M365, Active Directory, Virtualisation, Active Directory, Backups, Servers, and Firewall
- Deploy, monitor, and maintain Microsoft Active Directory and perform domain functions (create/delete users, computers, servers, printers, and other shared network resources, etc.)
- Report outages and work with providers on restoring connections when necessary
- Provide internal help desk support to all departments within the organization using ticketing tools like Connectwise Manage, Auto Task and other ticketing tools based on clients Infrastructure
- Create and Maintain documents in IT glue for reference, presentation and teaching the newly onboarded team members
- Create SOP's and Presentations for the newly onboarded clients
- Maintaining the current network and systems infrastructure and policies
- Helping the clients with IT support by regulating the policies and understanding the change management, standard process and user management
- Deploy, monitor and maintain LAN/WAN/WLAN devices and links (routers, switches, wireless access points, VPN tunnels, etc.)
- Managing and maintaining security solutions, including firewall, anti-virus and intrusion detection systems
- Performing system backups and recovery
- Provide internal help desk support to all departments within the organization
- Maintaining the current network and systems infrastructure and policies
- Skills: Technical Support VMware vSphere IT Operations Microsoft Servers Ticketing Systems (Connectwise Manage Autotask) Help Desk Support
Associate Technical Support
Tech Mahindra
Chandigarh
08.2018 - 12.2020
- Helping the clients with IT support
- Creating the priorities of tickets like P1, P2, P3 based on scenarios
- Managing and maintaining security solutions, including firewall, anti-virus and intrusion detection systems
- Managing all network hardware and equipment, including switches, firewall and VPN
- Deploy, monitor and maintain LAN/WAN/WLAN devices and links (routers, switches, wireless access points, VPN tunnels, etc.)
- Deploy, monitor, and maintain Microsoft Active Directory and perform domain functions (create/delete users, computers, servers, printers, and other shared network resources, etc.)
- Report outages and work with providers on restoring connections when necessary
Education
Bachelor of Science - Electronics and Communication Engineering
Chandigarh Group of Colleges
Mohali08.2018
Diploma -
Chandigarh College of Engineering and Technology
Chandigarh06.2015
Skills
- Time Management
- Ability to Work in a Team
- Communication Skills
- Microsoft Office
- Security Policies
- Customer Service
- Domain Name System (DNS)
- Servers
- System updates
- Wintel
- Microsoft Windows
- Hyper-V
- Patch Management
- Management
- Leadership
- Managed Services
- Operations
- Communications
- Virtualization
- Technical Support
- Service Management
- Group Policy
- Help Desk Support
- Firewall
- Microsoft Servers
- Infrastructure
- VMware VSphere
- Active Directory
- VPN Tunnels
- Virtual Private Networks (VPN)
Languages
English, Hindi
Languages
English
Full Professional
Hindi
Full Professional
Timeline
Senior System Administrator
Faramond Technologies
04.2024 - Current
Sr. System Administrator
Innovation Technology By Design
12.2020 - 01.2024
Associate Technical Support
Tech Mahindra
08.2018 - 12.2020
Bachelor of Science - Electronics and Communication Engineering
Chandigarh Group of Colleges
Diploma -
Chandigarh College of Engineering and Technology
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