Stuart Nickell
7624 Cameron Vista Point,CO
Summary
Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.
Self-motivated Computer Technician with background in email account and connectivity set up for large organizations.
Determined employee with over 4 years of system upgrade and network component installation experience. Highly knowledgeable in demonstrating software features to employees.
Skilled network technician with broad base of experience in technical support and operations. Resolves problems quickly, delivering high levels of customer satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior System Administrator
Jacobs
08.2024 - Current
- SAP experience
- Software Installation to new clients using MECM
- Provide technical/ management leadership on major tasks or technology assignments.
- Diagnose and solve customer issues , manage customer accounts, establish and repair customer accounts, and find ways to improve support procedures.
- use tools/utilities to provide remote technical support services on desk-side equipment.
IT Technician
United States Navy, USN
02.2020 - 08.2024
- 4 years of CANES experience
- 4 years of Linux experience
- 4 years of VSphere experience
- 4 years of Cisco device experience
- 4 years of Windows server experience
- 4 yeras of Active Directory, Domain Name Servers (DNS) and Group Policy (GPO) experience.
- Performed maintenance tasks on PCs, networks and mobile devices.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Analyzed equipment issues to identify troubleshooting methods needed for quick remediation.
- Configured systems according to prescribed software and hardware frameworks.
Intern IT
Cabot School Districts
05.2015 - 08.2015
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Pulled CAT5 wire to enhance WiFi across the 16 different schools in the district.
Education
Bachelor of Science - Computer Science
Western Governors University
Salt Lake City, UT12-2024
High School Diploma -
Cabot High School
Cabot, AR06-2018
Skills
- Active Directory Management
- Windows administration
- System Upgrades
- Hardware knowledge
- User Support
- Network Administration
- System monitoring
- Software Installation
- Helpdesk operations
- Time Management
Certification
- Microsoft Certified, Azure Administrator Associate - Microsoft.
- Cisco Certified Network Associate (CCNA)
- CompTIA Security+
CLEARANCE
- TS/SCI
Timeline
Senior System Administrator
Jacobs
08.2024 - Current
IT Technician
United States Navy, USN
02.2020 - 08.2024
Intern IT
Cabot School Districts
05.2015 - 08.2015
- Microsoft Certified, Azure Administrator Associate - Microsoft.
- Cisco Certified Network Associate (CCNA)
- CompTIA Security+
Bachelor of Science - Computer Science
Western Governors University
High School Diploma -
Cabot High School
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