Prapti Thakker
Elgin
Summary
System Analyst with 8+ years of experience in gaming, SAP-based enterprise systems, and the insurance domain. Proven expertise in product ownership support, requirements elicitation, and backlog management. Adept at translating business needs into scalable, user-centric solutions while ensuring on-time delivery and operational excellence.
Overview
10
10
years of professional experience
Work History
Blue Cross Blue Shield
Downers Grove
06.2021 - Current
- Stakeholder Collaboration: Coordinate with business analysts and users to align technical details with business objectives and user needs.
- Product Ownership Support: Prioritize the product backlog for high-value delivery and monitor roadmaps to ensure release deadlines are met.
- SDLC Management: Lead the design, implementation, and support of assigned applications while collaborating with cross-functional teams for issue resolution.
- Operational Excellence: Analyze operations to develop efficiency strategies and conduct weekly touchpoints to resolve production issues.
- Requirements & Integration: Partner with upstream/downstream systems to gather requirements and improvise application features for reporting.
- Documentation: Deliver product demos and author detailed workflow diagrams and procedure documents for business users and support teams.
Systems Analyst
Vistex
Hoffman Estates
03.2019 - 05.2021
- Agile Facilitation: Created user stories and acceptance criteria on behalf of the product owner and facilitated sprint planning and retrospective meetings.
- Quality Engineering: Managed the end-to-end testing lifecycle, including Test Plans and environments for Unit, UAT, and Performance testing.
- Risk Mitigation: Performed Root Cause Analysis (RCA) and impact analysis to identify risks and suggest mitigation plans.
- Stakeholder Communication: Reported testing status to management and demonstrated new features to audiences after every release.
- Deployment Support: Played a critical role in application deployments and handled high-priority customer escalations.
Quality Analyst
VIHA Technology
Ahmedabad
02.2016 - 09.2017
- Cross-Platform QA: Validated compatibility for PC and Mobile (iOS/Android) platforms across various devices and OS versions.
- Game Mechanics: Validated scoring, rewards, and progression systems based on user analytics to ensure balanced gameplay.
Education
Cerified Scrum Master -
Scrum Alliance
10-2018
Bachelor's Degree - Information Technology
Kalol Institute of Technology
Kalol, IndiaSkills
- Project Management
- Jira
- Confluence
- Azure DevOps
- SAP Solution Manager
- Data & Analytics
- SQL
- Power BI
- Cognos
- SAS
- Technical Tools
- Postman
- GitHub
- Mainframe
- AYS
Personal Information
Citizenship: U.S. Citizen
Timeline
Blue Cross Blue Shield
06.2021 - Current
Systems Analyst
Vistex
03.2019 - 05.2021
Quality Analyst
VIHA Technology
02.2016 - 09.2017
Cerified Scrum Master -
Scrum Alliance
Bachelor's Degree - Information Technology
Kalol Institute of Technology