Prasanna Kumar Shankarappa
CANTON,Ohio
Summary
Accomplished General Manager with a proven track record at STEERAMERICA.Inc, specializing in operations management and staff development. Spearheaded initiatives that significantly enhanced customer satisfaction and operational efficiency. Expert in business analysis and customer service management, achieving sustainable growth and fostering high-performing teams through strategic leadership and continuous improvement.
Overview
27
27
years of professional experience
Work History
General Manager of Operations
STEERAMERICA.Inc
01.2018 - Current
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Developed high-performing teams through effective coaching, mentoring, and performance
- management strategies.
- Established standard operating procedures that enhanced employee performance.
- Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
- Drove revenue growth by identifying new business opportunities and forging strategic partnerships.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Delivered consistent results in challenging market conditions through sound decision-making based on comprehensive data analysis.
- Collaborated with sales teams to develop go-to-market strategies that aligned with consumer needs while driving sustainable growth.
- Led cross-functional teams to achieve key performance indicators and drive positive results across the organization.
General Manager, Business Development
STEER China Global
08.2013 - 11.2017
- Evaluated potential mergers and acquisitions for strategic alignment with the company''s objectives, ensuring maximum value creation.
- Forged strategic alliances with relevant organizations, expanding the company''s network and influence in the industry.
- Led product launches that contributed to significant increases in market penetration and brand awareness.
- Increased market share by conducting comprehensive competitor analysis and adjusting strategies accordingly.
- Developed long-lasting partnerships with industry leaders for increased collaboration and mutual growth.
Technical Specialist
Steer Engineering Pvt Ltd
08.1997 - 07.2013
- Trained junior technicians on industry best practices and company-specific procedures, fostering a culture of continuous learning and professional growth.
- Provided exceptional customer support, resolving complex technical issues with effective communication skills.
- Completed troubleshooting and diagnostics on company resources.
- Managed multiple high-priority projects simultaneously, consistently meeting deadlines while maintaining attention to detail.
- Maintained comprehensive documentation of technical processes, facilitating knowledge sharing among team members.
Education
MBA - Polymer Science
IIT Delhi
Delhi03.2000
Associate in Electronics Engineering Technology - Electrical, Electronics And Communications Engineering
MEI Polytechnic
Bengaluru03.1997
Skills
- Operations Management
- Staff Development
- Business Analysis
- Customer Service Management
Outdoor activities, Basketball, Travelling
Like to go on hiking, jogging and play basketball. I like going to new cities/country to experience different culture, people and food.
Timeline
General Manager of Operations
STEERAMERICA.Inc
01.2018 - Current
General Manager, Business Development
STEER China Global
08.2013 - 11.2017
Technical Specialist
Steer Engineering Pvt Ltd
08.1997 - 07.2013
MBA - Polymer Science
IIT Delhi
Associate in Electronics Engineering Technology - Electrical, Electronics And Communications Engineering
MEI Polytechnic
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