Prashamsha Thapa
Centreville,VA
Summary
Results-driven and customer-focused banking professional with a strong background in financial operations, client service, and operational excellence. Currently excelling as an Associate Banker at JPMorgan Chase, where I contribute to branch success through superior client experience, compliance, and accuracy. Recognized for leadership qualities aligned with a Operations Lead, including precision, teamwork, and a commitment to operational efficiency, client trust and business results.
Overview
11
11
years of professional experience
Work History
Associate Banker
JPMorgan Chase & Co.
07.2024 - Current
- Deliver exceptional customer experiences by assisting clients with banking transactions and guiding them toward appropriate financial solutions.
- Support Relationship Bankers and Branch Managers in achieving sales goals and compliance objectives.
- Exceptional accuracy and attention to detail in financial transactions.
- Lead by example through accountability, teamwork, and a client-first mindset.
- Strong time management and multitasking skills in fast-paced environments.
Head Teller
Citizens Bank
07.2021 - 07.2022
- Process various financial transactions accurately and efficiently, ensuring compliance with bank policies and procedures.
- Resolve customer issues and complaints in a professional and timely manner.
- Promote bank products and services to customers, identify cross-selling opportunities, and make appropriate referrals.
- Resolve customer issues and complaints in a professional and timely manner.
Sales/Office Assistant
Nepal International Educational Consultancy
02.2015 - 05.2016
- Counseled students applying for abroad studies and test preparations (IELTS, TOEFL, GMAT, GRE, PTE, SAT).
- Enrolled students and supported application processes for international programs.
Education
Bachelor of Science - Business Administration and Management
Cambridge College
Boston, Massachusetts05.2021
Master of Science - Information Technology
WUST
Alexandria, VA03-2024
Skills
- Financial Services and Compliance
- Client Relationship Building
- Operational Excellence & Process Improvement
- Leadership & Team Collaboration
- Microsoft Office Suite
- Critical Thinking and Problem Solving
- Data Management
- Strong Communication & Active Listening
Accomplishments
- Consistently recognized by branch leadership for exceptional customer experience scores and client satisfaction.
- Demonstrated operational excellence by maintaining 100% accuracy in transaction processing and audit readiness.
- Played an active role in mentoring and assisting new associates, helping them adapt to Chase systems and client service standards.
Languages
English
Nepali
Hindi
Awards & Activities
First position in Debate Competition, Second position in Essay Writing Competition, Participant in traditional dance and cultural preservation programs, Volunteered in college counseling programs for newcomers and juniors.
Timeline
Associate Banker
JPMorgan Chase & Co.
07.2024 - Current
Head Teller
Citizens Bank
07.2021 - 07.2022
Sales/Office Assistant
Nepal International Educational Consultancy
02.2015 - 05.2016
Bachelor of Science - Business Administration and Management
Cambridge College
Master of Science - Information Technology
WUST