Summary
Overview
Work History
Education
Skills
Timeline
Generic

Prashana Pathak

Rosharon,TX

Summary

Dedicated & customer-focused Professional with extensive experience as a language Interpreter and front desk agent proven ability to provide excellent customer service, manage administrative tasks, and communicate effectively in diverse environments. Seeking to leverage strong communication skills and hospitality experience in a new role. Polite and accommodating professional bringing several years of experience in hospitality settings. Sincere and helpful when working with guests, families, and VIPs to promote satisfaction and brand loyalty. Knowledgeable about handling reservations and accounting functions with little oversight. Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

8
8
years of professional experience

Work History

Hotel Front Desk Clerk

Red roof plus
Galveston, TX
12.2021 - Current
  • Greeting visitors, Answering phone calls, Managing appointments, Handling inquiries, Processing payments, Maintaining records, Assisting with administrative tasks, Providing customer service, Managing mail and deliveries, Ensuring security

Logger & Teller Bank

Loomis
Houston, TX
07.2021 - 09.2021
  • Organized work crews involved in various aspects of logging operations.
  • Conducted safety inspections on logging equipment.
  • Adhered to all safety protocols while conducting logging operations.
  • Maintained accurate records of timber harvesting operations.

Driver

Uber Drivers
Hayward, CA
03.2016 - 02.2020
  • Greet the guest drive guest at their destination safely, Explore new places interact with people all over from the world

Front Desk Agent

Aloft Cupertino
Sunnyvale, CA
08.2019 - 12.2019
  • Keeping front desk tidy and presentable with all necessary material, Greeting and welcoming desks as they approach the front desk, Answering questions and addressing complaints, complaints, Answer all incoming calls and redirect them or keep messages, Receive letters, packages etc
  • And distribute them, Prepare outgoing mail by drafting correspondence, securing parcels etc., Check, sort and forward emails, Monitor office supplies and place orders when necessary, Keep updated records and files, Monitor office expenses and costs, Take up other duties as assigned (travel arrangements, schedules etc.)

Education

Bachelor’s Degree in Business -

Skills

interpretation Neplai&Hindi

  • Customer Service
  • Communication Skills
  • Night Audit
  • Multi-line Phone System
  • Front Desk Management
  • Guest Services
  • Cash Handling
  • Microsoft Word
  • Upselling
  • Insurance Verification
  • Sales
  • Minor coding
  • Problem-Solving
  • Team Collaboration
  • Technical Proficiency
  • Project Management
  • Data Analysis
  • Guest Relations
  • Greeting guests
  • Supply Stocking
  • Correspondence Management
  • Multi-Line Phone Systems
  • Microsoft Office
  • Reservation Management
  • Professional Appearance
  • Auditing
  • Basic accounting
  • Reservation Processing
  • Guest Reception
  • Reservations
  • Payment handling
  • Payment Processing
  • Front Office Management
  • Customer Service Management
  • Invoicing and Billing
  • Administrative Support
  • Payment Collection
  • Records Management
  • File Management
  • Office Organization
  • Teamwork and Collaboration
  • Self Motivation
  • Effective Communication
  • Phone and Email Etiquette
  • Time Management
  • Relationship Building
  • Data Gathering
  • Problem-solving aptitude
  • Professionalism

Timeline

Hotel Front Desk Clerk

Red roof plus
12.2021 - Current

Logger & Teller Bank

Loomis
07.2021 - 09.2021

Front Desk Agent

Aloft Cupertino
08.2019 - 12.2019

Driver

Uber Drivers
03.2016 - 02.2020

Bachelor’s Degree in Business -

Prashana Pathak