Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Prashanth Reddy Goturi

Summary

Highly Skilled Salesforce Administrator and Developer with around 4 years of hands-on experience in designing, developing, and customizing Salesforce solutions in driving business growth through CRM. Here are my key qualifications: Proficient in Apex, Visualforce, Lightning Web Components (LWC), and various Salesforce data management tools, with a proven track record of delivering end-to-end CRM implementations that drive business efficiency. Experienced in designing and developing Apex Triggers, Apex Classes, and Workflows to automate business processes, maintain data integrity, and support complex application logic. Delivered scalable Salesforce solutions that increased operational efficiency by up to 20% and reduced turnaround time for customer queries by 30%. Skilled in Salesforce automation tools such as Flow Builder, Process Builder, Workflow Rules, and Approval Processes, with expertise in case management setups, including web-to-case and email-to-case. Hands-on experience in handling large-scale data operations using tools like Data Loader and Workbench, managing data migrations, updates, and backups securely across key Salesforce objects. Adept in building custom Lightning components and applications using Lightning App Builder and Salesforce Schema Builder, delivering user-friendly and scalable business solutions. Well-versed in integrating Salesforce with external systems via REST APIs and supporting tools like CPQ and Quote-to-Cash, enhancing cross-platform interoperability and streamlining sales operations. Strong understanding of source control and collaboration practices, including version management using Git and GitHub, along with experience in Java programming to support custom Salesforce development.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Salesforce Developer

Central Bank
12.2023 - Current
  • Improved banking sales workflows and customer service processes by designing custom Salesforce solutions using Apex triggers, classes, and Visualforce pages, resulting in a 15% reduction in manual tasks and improved lead conversion time
  • Developed and maintained Salesforce reports and executive dashboards to support data-driven decision-making across departments, improving visibility and performance tracking.
  • Reduced average workflow execution time by 30% through Apex and Flow optimizations.
  • Increased lead conversion rate by 18% by redesigning lead assignment logic and improving LWC usability.
  • Built and maintained Apex classes, Apex triggers, batch jobs, and scheduled Apex to automate critical business processes and ensure timely data updates.
  • Collaborated with cross-functional teams to gather requirements and design tailored Salesforce solutions aligned with compliance and operational standards.
  • Optimized Salesforce system performance, reducing load times and improving platform stability for end users across various business units.
  • Designed custom Visualforce pages to support specialized user workflows, improving data presentation and usability.
  • Expert in Lightning Web Components (LWC), building responsive, intuitive user interfaces that enhanced team efficiency and end-user experience.
  • Configured declarative automation tools, including Flow, Workflow Rules, Approval Processes, and Email Alerts, to streamline multi-step business processes.
  • Integrated Salesforce with external applications using REST and SOAP APIs, improving data flow and eliminating manual work across platforms.
  • Developed reusable Lightning Web Components (LWCs) to support core operational tasks, reducing development effort and increasing productivity.
  • Executed large-scale data operations using Data Loader, ensuring data integrity and consistency during system updates and reconciliation.
  • Managed user roles, profiles, and permission sets in Salesforce Field Service Lightning (FSL) to ensure secure and compliant access control.
  • Created custom Salesforce applications tailored to support tracking, management, and retention functions, increasing team productivity and user satisfaction.
  • Environment: Salesforce.com Platform, Lightning Web Components, Visual force Pages, Apex, Visual force, Apex Classes, Apex triggers, Batch Apex, Schedule Apex, SOAP, REST, Jira, CI/CD, Git, Git Hub, Agile.

Salesforce Developer/Administrator

Vision 2K India
08.2018 - 05.2021
  • Designed and implemented Apex triggers, classes, and REST API integrations to automate business processes such as intake workflows, scheduling, and status updates, significantly improving system efficiency.
  • Built dynamic Lightning Web Components (LWC) for responsive interfaces including case tracking dashboards, user portals, and service request views, enhancing user productivity and experience.
  • Collaborated with cross-functional teams including operations, billing, and compliance to deliver customized Salesforce solutions aligned with regulatory standards and system requirements.
  • Reduced quote creation time by 50% by optimizing CPQ configuration and integrating dynamic product bundles.
  • Shortened sprint delivery cycles by 15% by streamlining deployment through Git/GitHub and Change Set automation.
  • Utilized SOQL and DML in Workbench and Developer Console to query and manipulate large volumes of record data, ensuring real-time data integrity and performance.
  • Developed and deployed custom objects, Visualforce pages, and custom tabs to extend Salesforce functionality and support unique organizational workflows.
  • Supported Quote-to-Cash processes by configuring Salesforce CPQ for faster quote generation, pricing consistency, and improved sales cycle efficiency.
  • Managed CI/CD pipelines using GitHub and Change Sets, conducted UAT, and actively participated in Agile/Scrum sprints to ensure quality and timely feature delivery.
  • Configured and managed roles, profiles, and permission sets to enforce secure, scalable access control across multiple user groups and business units.
  • Led large-scale data migration from legacy systems into Salesforce using Data Loader and ETL tools, ensuring clean, accurate, and deduplicated data post-migration.
  • Automated core workflows using Flow Builder, Workflow Rules, and Approval Processes to reduce manual effort and streamline case handling, notifications, and verifications.
  • Set up and optimized Web-to-Case and Email-to-Case functionality, implementing auto-assignment and escalation rules to improve response time and SLA adherence.
  • Ensured data integrity and platform security with custom validation rules, field-level security, and robust sharing settings to protect sensitive business information.
  • Implemented fine-grained role-based access control using permission sets, sharing rules, and organization-wide defaults to support secure, department-specific data visibility.
  • Environment: Salesforce.com Platform, Lightning Web Components, Visual force Pages, Apex, Visual force, Apex Classes Apex triggers, Batch Apex, Schedule Apex, SOAP, REST, Jira, CI/CD, Git, Git Hub, Agile.

Education

Masters - Software Engineering

Gannon University
Erie, PA
12.2023

Bachelors - computer sciences

Vardhaman college of Engineering
06.2021

Skills

  • Languages: APEX, Java, Python, JQuery, Salesforce CLI, Salesforce DX, JavaScript
  • Database/Tools: MySQL, MS SQL Server, Oracle, MongoDB (basic), Data Loader, Docusign
  • Salesforce Technologies: Apex Classes, Apex Triggers, Flow Builder, Process Builder, Batch Apex, Schedule Apex, Visualforce Pages & Controllers, LWC, FSL, App Builder
  • Integrations & APIs: REST, SOAP, Outbound Messages, Named Credentials, Postman, JSON, XML, SnapLogic (basic)
  • Tools & IDEs: Visual Studio Code, Git, GitHub, Jenkins (exposure), ANT, Jira, Salesforce CLI, Workbench, Confluence
  • Analytics& Reporting: Salesforce Reports & Dashboards, Workbench, Tableau (basic use), Data Import Wizard
  • Security& Governance: Role Hierarchy, Profiles, Permission Sets, Field-Level Security, OWDs, Validation Rules, HIPAA/KYC/AML (domain experience)
  • Deployment& Version Control: Change Sets, Git/GitHub, SFDX, CI/CD pipeline (basic involvement), Copado (familiar)
  • Salesforce Clouds: Sales Cloud, Service Cloud, Experience Cloud, Health Cloud (domain-specific), Community Cloud
  • OtherTools& Technologies: AppExchange Apps, S-Docs, Conga Composer, Exchange Sync, Outlook Integration, Salesforce CPQ (basic use)

Certification

  • Salesforce Certified Administrator
  • Salesforce Certified Platform Developer I

Timeline

Salesforce Developer

Central Bank
12.2023 - Current

Salesforce Developer/Administrator

Vision 2K India
08.2018 - 05.2021

Bachelors - computer sciences

Vardhaman college of Engineering

Masters - Software Engineering

Gannon University

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Prashanth Reddy Goturi