Hi, I’m
Prasheela Meiyappan
Justin,TX
Summary
Dynamic professional with extensive hands-on experience in Flight Operations, adept at navigating complex challenges. Strong problem-solving abilities and a proactive approach ensure efficiency and effectiveness in all endeavors. Recognized for adaptability, creativity, and a results-oriented mindset that drives success. Committed to delivering meaningful contributions that align with and advance organizational goals.
Overview
25
years of professional experience
Work History
Dnata Airport Operations
Passenger Service
10.2025 - Current
Job overview
- Streamlined in-flight communication with cabin crew for efficient passenger service and support.
- Managed communication between passengers and airline services, ensuring clarity and satisfaction.
- Contributed to the achievement of on-time departure goals through efficient gate management processes.
- Ensured compliance with safety regulations, adhering to strict guidelines during boarding procedures.
- Oversaw ticketing, gate and ramp services.
- Improved language interpretation support for international travelers by leveraging multilingual abilities when necessary.
DFW International Airport
Airport Customer Service
04.2024 - 09.2025
Job overview
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
Calicut International Airport
Airport Station Manager
12.2014 - 06.2018
Job overview
- Conducted regular inspections and audits to maintain compliance with safety and environmental regulations.
- Cultivated positive relationships with vendors, suppliers, and contractors to ensure timely deliveries of products or services needed for successful operations.
- Led team meetings to communicate updates, reinforce expectations, and foster open communication among staff members.
- Enhanced employee performance by providing ongoing training, coaching, and feedback.
- Ensured regulatory compliance by maintaining accurate records, conducting audits, and addressing issues promptly.
- Managed staff schedules for optimal coverage, ensuring excellent customer service and smooth operations.
Calicut International Airport
Airport Duty Manager
12.2010 - 10.2012
Job overview
- Supervised daily airport operations to ensure compliance with safety regulations.
- Implemented process improvements that reduced turnaround times for passenger services.
- Analyzed operational data to identify trends and inform strategic decision-making initiatives.
- Coordinated staff schedules and resource allocation to optimize service delivery.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Air India Flights/Cargo Handling.
- Managed more than 200+ resources.
Sardar Vallabhbhai Patel International Airport
Airport Ramp Manager
09.2006 - 11.2010
Job overview
- Performed ground handling duties for Air Deccan.
- Led team training initiatives, developing staff skills in safety practices and equipment handling.
- Established a positive work environment that promoted teamwork, accountability, and continuous improvement among employees in the ramp area.
- Contributed to the development of company policies concerning ramp operations, ensuring alignment with organizational goals and industry best practices.
Indira Gandhi International Airport
Airport Operational Manager
09.2004 - 08.2006
Job overview
- Implemented process improvements enhancing operational efficiency across multiple departments.
- Streamlined airport operations by coordinating resource allocation and workforce deployment.
- Developed training programs for staff, elevating service standards and operational knowledge.
- Collaborated with regulatory authorities to maintain compliance with safety and security protocols.
- Improved team productivity through effective communication, training, and performance evaluations.
- Developed strong relationships with vendors, resulting in better pricing negotiations and improved service levels.
Calicut International Airport
Airport Ground Staff
09.2002 - 08.2004
Job overview
- Handled ground operation for Air India and Sri Lankan Airlines.
- Coordinated passenger check-in processes to ensure timely departures.
- Delivered excellent customer service to passengers, addressing inquiries promptly.
Muscat Travels
Counter Staff
02.2001 - 08.2002
Job overview
- Processed customer bookings and inquiries efficiently, ensuring high levels of satisfaction.
Education
Jawahar Navodaya VidyalayaPuducherry, India
GED
05-1995
Skills
- Airport operations oversight
- Safety and Security Compliance
- Special Handling in Airport/ Immigration and Customs
- Ticketing and Passenger Handling
- Expertise in baggage logistics
- Cargo Management
- Ramp handling assistance
- Flight preparation and debriefing
- Schedule management
- Talent recruitment
- Staff training and development
- Vendor relationship management
Languages
English
Full Professional
Tamil
Full Professional
Hindi
Full Professional
Malayalam
Full Professional
Accomplishments
• IATA Foundation Course, Mar 2002
• Airport and Aircraft Handling Management, June 2004
• Counter Staff/Front Office Assistant/Guest Relations – Trainee
Program (Air Sahara Airlines), Aug 2004
• Airport/Reservation/Reception/Ticketing – Training Program, Nov
2004
• Diploma in Travel and Tourism Management, Dec 2004
• Ticketing Training - Aug 2005
• “Enter the World of Amadeus” Trainee Program, Dec 2004
• Commercial Training Completed with Indian Airlines and Air
India.
• Ramp Safety Initial Training by IndiGo Airlines, Dec 2014
Timeline
Passenger Service
Dnata Airport Operations
10.2025 - Current
Airport Customer Service
DFW International Airport
04.2024 - 09.2025
Airport Station Manager
Calicut International Airport
12.2014 - 06.2018
Airport Duty Manager
Calicut International Airport
12.2010 - 10.2012
Airport Ramp Manager
Sardar Vallabhbhai Patel International Airport
09.2006 - 11.2010
Airport Operational Manager
Indira Gandhi International Airport
09.2004 - 08.2006
Airport Ground Staff
Calicut International Airport
09.2002 - 08.2004
Counter Staff
Muscat Travels
02.2001 - 08.2002
Jawahar Navodaya Vidyalaya
GED