Pratham Mitra
Kansas City
Summary
Dynamic Account & Operations Manager with 3+ years of experience improving process efficiency, onboarding, and cross-functional team performance. Proven ability to standardize workflows, integrate Vendor Management Systems (VMS), and leverage tools like Power BI, Python, and SQL for operational forecasting and reporting. Skilled at identifying risks, supporting audits, and enhancing collaboration through structured onboarding and compliance practices
Overview
7
7
years of professional experience
Work History
Operations Manager
Tesla
02.2024 - Current
- Led a 15-member cross-functional team to deliver operational excellence across service, sales, and delivery channels—contributing to $15M in annual revenue.
- Standardized workflows using Lean methodology, reducing vehicle turnaround time by 22%.
- Developed Python-based scheduling tool to improve resource forecasting and technician utilization by 18%.
- Managed a $1.2M budget; renegotiated contracts to cut procurement costs by 8%.
- Oversaw onboarding of new team members and maintained documentation for process training.
- Collaborated with internal stakeholders to address escalations and drive resolution strategies.
Advisor (Service & Delivery)
Tesla
03.2023 - 02.2024
- Created Power BI dashboards to track KPIs and engagement progress, improving CSAT by 9%.
- Participated in implementation of new delivery procedures, saving over 180 labor hours quarterly.
- Conducted root-cause analysis on feedback and led process revisions to prevent repeat issues.
Comptroller
The Whole Person
01.2023 - 03.2023
- Automated reconciliation and reporting processes, reducing monthly close cycle by 40%.
- Led budgeting redesign using zero-based models, uncovering $200K in savings.
- Ensured GAAP and audit compliance, achieving a clean audit report.
- Supported data requests and audit documentation for internal and external stakeholders.
Student Manager
Northwest Missouri State University
12.2018 - 05.2022
- Trained and onboarded new hires, developed internal process guides, and maintained operational compliance.
- Collaborated with campus staff to manage inventory, resolve conflicts, and track team performance.
Education
B.S. - Corporate Finance
Northwest Missouri State University
01.2022
B.S. - Data Analytics
Southern New Hampshire University
08.2025
Project Management Certification - undefined
Louisiana State University
01.2025
Lean Six Sigma Green Belt - undefined
Simplilearn
01.2025
Skills
- Python
- SQL
- Tableau
- Power BI
- SAP
- Jira
- Confluence
- MS Office Suite
- Budget & Cost Control
- Vendor & Inventory Management
- Data Analytics & BI Tools
- Agile
- Scrum
- Operations Management & Strategy
- Process Improvement (Lean / Six Sigma)
- KPI & Dashboard Development
- Service Operations
- Change Management
- Risk Mitigation
- Cross functional leadership
Timeline
Operations Manager
Tesla
02.2024 - Current
Advisor (Service & Delivery)
Tesla
03.2023 - 02.2024
Comptroller
The Whole Person
01.2023 - 03.2023
Student Manager
Northwest Missouri State University
12.2018 - 05.2022
B.S. - Data Analytics
Southern New Hampshire University
Project Management Certification - undefined
Louisiana State University
Lean Six Sigma Green Belt - undefined
Simplilearn
B.S. - Corporate Finance
Northwest Missouri State University
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