Prathibha Madda
Plano
Summary
Accomplished Senior Technical Writer at Techno Prose Corp., I drove a 40% reduction in documentation production time through an AI-powered content management system. My expertise in regulatory compliance and project management, combined with strong communication skills, led to industry recognition and significant improvements in content accuracy and user engagement. Analytical technical writer with several years of experience. Extensive knowledge of editing and distribution processes. Dedicated to thorough and accurate writing. Resourceful Senior Technical Writer known for high productivity and efficient task completion. Specialize in technical documentation, process improvement, and content management systems. Excel in clear communication, critical thinking, and teamwork to achieve project goals. Adept researcher, writer, and editor, including expertise in language grammar.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Technical Writer
Techno Prose Corp.
Richmond
08.2021 - Current
- Spearheaded the implementation of an AI-powered content management system, resulting in a 40% reduction in documentation production time and a 25% increase in content accuracy across all product lines
- Led a cross-functional team of 12 writers and developers to create an innovative, interactive API documentation platform, increasing developer adoption rates by 65% and reducing support tickets by 30%
- Pioneered the company's first augmented reality user manual initiative, resulting in a 50% decrease in product returns and garnering industry recognition with two prestigious technical communication awards
- Used LIMS for protocol setup, data entry, and approval, performing trending and evaluation for continuous monitoring of stability data and shelf-life extension
- Processed invoices, purchase orders, and managed vendor relationships, working with the finance department to ensure budget accuracy and forecast adjustments
- Participated in analytical testing lab activities, providing technical writing and documentation support as needed
Technical Writer
Elite script solutions
Richmond
05.2019 - 07.2021
- Authored detailed technical documentation, including protocols, analytical method validations, and investigative reports for protein therapeutics and monoclonal antibody therapies
- Supported the development of SOPs and other regulatory documents, ensuring alignment with GMP/GLP standards
- Orchestrated the migration of legacy documentation to a new DITA-based system, improving content reusability by 70% and reducing localization costs by $250,000 annually
- Developed and implemented a comprehensive style guide and documentation workflow, increasing team productivity by 35% and ensuring consistent brand voice across all technical content
- Mentored a team of 8 junior technical writers, resulting in 100% retention rate and 3 team members earning promotions within 18 months
- Coordinated the review, approval, and archiving of technical documents, ensuring adherence to internal procedures and regulatory requirements
- Developed training materials for laboratory and analytical teams on the use of laboratory equipment and empower chromatographic data systems
- Supported vendor management by coordinating testing activities, preparing documentation, and ensuring timely delivery of products and services
Technical Writer
Write masters Group
Hyderabad
09.2017 - 04.2019
- Redesigned the company's knowledge base architecture, resulting in a 45% improvement in user engagement and a 20% reduction in customer support calls
- Collaborated with UX designers to create an intuitive in-app help system, increasing user retention by 25% and receiving a 95% satisfaction rating from beta testers
- Implemented a data-driven approach to content strategy, utilizing analytics to optimize documentation, resulting in a 30% increase in self-service resolution rates for common user issues
Education
Masters - health informatics, Information Sciences
University Of North Texas
Denton City, TexasSkills
- Scientific/Technical Writing
- Chromatographic Data Systems
- Laboratory Information Management Systems (LIMS)
- Regulatory Compliance
- Data Management & Trending
- Software
- Project Management
- Communication
- Attention to Detail
- Content management
- API documentation
- Regulatory compliance
- SOP development
- Data analysis
- Version control systems usage
Certification
- Certified Professional Technical Communicator (CPTC), 09/2023
- Society for Technical Communication (STC) Certification, 09/2022
Volunteer Work
Active participant in attending medical camps
Technical Tools
- Empower
- LIMS
- SAP/SRM
- Track Wise
- Veeva
- Microsoft Office Suite (Word, Excel, SharePoint)
Languages
English
Professional
Malayalam
Professional
Hindi
Professional
Telugu
Professional
International publications
- A STUDY ON ASSESSING THE EFFECTIVENESS OF COVID-19 TREATMENT WITH PATIENTS WITH COMORRID CONDITIONS.
- ASSESSMENT OF ANTIBIOTICS USED IN RESPIRATORY INFECTIONS BY IMPROVING MEDICATION ADERENCE AND QUALITY OF LIFE IN IN-PATIENT DEPARTMENT.
- ASSESSMENT OF ANTIBIOTICS USED IN RESPIRATORY TRACT INFECTION BY IMPROVING MEDICATION ADHERENCE QUALITY OF LIFE IN GENERAL MEDICINE DEPARTMENT.
- A STUDY ON PREVALENCE AND TREATMENT REGIMEN OF ANEMIA IN CKD STAGE 5 PATIENTS UNDERGOING HEMODIALYSIS.
- COMPARATIVW STUDY ON EFFICACY AND SAFETY OF ORAL TERBINAFINE AND ORAL ITRACONAZOLE IN PATIENTS WITH DERMATOPHYROSIS.
Timeline
Senior Technical Writer
Techno Prose Corp.
08.2021 - Current
Technical Writer
Elite script solutions
05.2019 - 07.2021
Technical Writer
Write masters Group
09.2017 - 04.2019
Masters - health informatics, Information Sciences
University Of North Texas
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