Prathima Ajithaprasad, AIGP, CTPRP
Hartford
Summary
Strategic Risk Management executive and certified Artificial Intelligence Governance Professional (AIGP) with nine years of leadership in Third-Party Risk Management, Business Continuity, Records Management, and Responsible AI. Expertise in developing and scaling enterprise risk frameworks in U.S. and international markets, leading global teams to enhance operational efficiency and organizational resilience. Focused on translating complex risk landscapes into actionable strategies and fostering collaboration for measurable outcomes.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Director Operational Risk Management
Prudential Financial
Hartford
04.2017 - Current
- During my Nine-year tenure at Prudential, I have progressively expanded my portfolio each year —beginning Third-Party Risk Management and Vendor Management, Business Continuity, Records Management, and Operational Risk Management overseeing operations across International markets and the United States Business.
- Championed and reinforced the enterprise Operational Risk Management framework, driving policy adoption and risk awareness across the business. Acted as the primary Internal Audit liaison, delivering authoritative reporting on key operational risks, outstanding issue remediation, and risk event status to senior stakeholders. Collaborated with the Responsible AI (RAI) governance team to support international program rollout, bridging enterprise governance expectations with local operating realities to establish consistent, market-appropriate risk practices across all regions. Managed operational risks across departments, complying with regulations and enhancing safety protocols.
- Business Continuity: Lead International Business Continuity programs across five countries, designing and executing a comprehensive business continuity and crisis management program to ensure organizational resilience. This involved thorough risk assessments, business impact analyses, and annual planning and testing to address emergencies and disruptions. I successfully manage a team of over 10 members and oversee more than 80 business continuity plans, ensuring the protection of 10 critical business services.
- Third Party Risk Management & Vendor Management - I take great pride in designing and implementing a simplified, impactful Vendor Governance framework that establishes essential policies, standards, and risk management practices for an effective Vendor Management lifecycle across our global operations depending on market maturity.
- Established a Local Event Threat Management team to coordinate Incident Support and Operational Resilience Teams during disruptions.
- Records management: I developed strategies aligned with best practices for records management, maintaining complete inventories according to retention schedules, optimizing access requirements, reducing physical storage.
- Team Development and Stakeholder Relationship - Developed high-performance team within the US/International Vendor Management Office, where we established vital policies, defined roles, optimized processes, and provided continuous training to 15+ vendor management teams over 400 vendor managers for over 800 vendors across five countries, of a total spend over 1M. Building strong relationships with stakeholders across global sites and functional teams has been essential for enhancing collaboration and driving our vendor management initiatives forward.
Sr. Analyst
HCL Technologies
09.2013 - 01.2016
- Company Overview: Bangalore, India
- Managing a four-member team handling end to end invoicing of monthly revenue of ~$5.5M for a globally located client. From data analysis to validation to prepare pre-billing files, later invoice them based of approval
- Published MS Excel reports for management review on weekly and monthly basis, including trackers for unbilled and unaccrued amounts, DSO (Days Sales Outstanding), PO tracker, and invoice & collections reports.
- Managed vendor relationships through regular interactions, overseeing validation of pre-billing files and processing invoices for timely payments.
- Handled invoice submissions and resolved payment-related issues efficiently.
- Prepared local acceptance documents (LAD) and central acceptance documents (CAD) for new country on-boards, ensuring compliance with local laws.
- As the project handled is based of single MSA (Master Sales Agreement), if necessary, when change demands working to get the CCN (Client Change Note) signed off from both parties
- Mentor and coaching junior associates.
Process Associate (PMO)
Magna InfoTech
04.2013 - 09.2013
- Company Overview: Bangalore, India
- Contributed to mobilization teamwork by managing reporting, budgeting, and work planning to support project initiation.
- Preparing and presenting Periodical and Ad hoc reports (Roll-Off Reports, Expense reports, seat planning report, timesheet reconciliation report)
- Established resource database for clients, analyzing and summarizing operational reports to enhance resource allocation.
- Identified staffing needs for clients, collaborating with staffing, resource management, and recruiting departments to fulfill open positions.
- Assigned and de-assigned resources in Abacus tool based on project requirements.
- Timesheet Management by ensuring Associates Clock exact time in the tool so that correct and actual revenue is recognized
- Multiple clients based of North America, European regions
Sales and Service Specialist
Bank of America
09.2012 - 02.2013
- Provided company overview
- Consistently exceeded sales goals as set by Branch management by effectively and efficiently cross-selling bank products and services to both current and potential customers
- Performed daily responsibilities, including cross-selling bank products, opening and closing accounts, servicing customers, and processing stop payments, wire transfers, and check orders.
- Applied in-depth knowledge of banking products to support the bank in achieving its goals.
- Prepared and reviewed daily reports, managing metrics to track branch performance.
- Conducted audits within branch banking and coordinated projects for reporting and operational initiatives.
Sr. Bank Teller
Bank of America
08.2009 - 08.2010
- Provided company information in Novato, CA
- Processed cash and checking deposits, withdrawals, loan payments, opened accounts, set up direct deposit accounts, and activated ATM/debit cards.
- Identified sales opportunities, referring customers for additional bank services to enhance their banking experience.
- Prepared teller reports for Branch Manager's weekly discussions with regional team, contributing to informed decision-making.
- Trained new tellers on operational procedures and customer service standards, ensuring smooth onboarding and consistency in service.
IT Operations Executive
Cognizant Technology Solutions India Pvt Ltd
05.2005 - 02.2008
- Provided company overview in Bangalore, India.
- Traveled to London, UK for knowledge transfer phase, engaged with client to gather requirements, and conducted analysis to establish IT service management project at offshore location based on ITIL best practices
- This project had ITIL service support area of Incident, Problem, Change, Release, Configuration management
- Reviewed tickets and analyzed dashboard reports to ensure project adherence to ITIL framework.
- Designed process documents to meet client requirements, incorporating impact assessments and business resumption/disaster recovery plans
- From the knowledge received from the knowledge transfer (KT) at the client place, trained the team members at the base location.
Education
Master of Science -
Bangalore University
Karnataka, India05-2005
Skills
- Artificial Intelligence Governance
- Risk assessment
- Vendor risk management
- Risk assessment tools
- Third-party assessments
- Data governance frameworks
- Business continuity
- Project management
- Data Analytics
- Workflow management
- Decision making
- Cross-functional leadership
- Team development
- Team collaboration
- Leadership training
- Relationship management
Certification
• Artificial Intelligence Governance Professional (AIGP
•Certified Third Party Risk Professional (CTPRP)
• McKinsey Asian Management Accelerator Program in Problem Solving, Business Strategy
• FLMI Level 1
•Certified Third Party Risk Professional (CTPRP)
• McKinsey Asian Management Accelerator Program in Problem Solving, Business Strategy
• FLMI Level 1
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Timeline
Director Operational Risk Management
Prudential Financial
04.2017 - Current
Sr. Analyst
HCL Technologies
09.2013 - 01.2016
Process Associate (PMO)
Magna InfoTech
04.2013 - 09.2013
Sales and Service Specialist
Bank of America
09.2012 - 02.2013
Sr. Bank Teller
Bank of America
08.2009 - 08.2010
IT Operations Executive
Cognizant Technology Solutions India Pvt Ltd
05.2005 - 02.2008
Master of Science -
Bangalore University