Pratiksha Choksi
Lake Hiawatha,NJ
Summary
Dedicated barista with a strong focus on customer satisfaction, time management, and problem-solving. Expertise in beverage preparation and team training, committed to enhancing the customer experience in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Barista
Dunkin Donuts
Parsippany, NJ
01.2014 - Current
- Prepared and served high-quality coffee beverages in fast-paced environment.
- Maintained cleanliness and organization of workstations, ensuring compliance with health regulations.
- Assisted in training new team members on beverage preparation and customer service standards.
- Collaborated with team to streamline order process, enhancing overall efficiency during peak hours.
- Engaged with customers to provide personalized service, fostering positive relationships and loyalty.
- Monitored inventory levels and communicated supply needs to management for timely replenishment.
- Implemented suggestions for improving workflow, resulting in increased productivity among staff members.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Solved equipment malfunctions swiftly, minimizing downtime and ensuring continuous service.
- Used POS system to accurately enter orders and process payments.
Education
High School Diploma -
The Gyandeep Anupkunwarba High School
India03-2010
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Opening and closing duties
- Problem-solving
- Cash handling
- Safe food handling
- Beverage preparation
- POS system operation
- Coffee machinery
- Drink customization
- Up-selling
- Cooking
- Multitasking
- Food preparation
Languages
Hindi
Native or Bilingual
Timeline
Barista
Dunkin Donuts
01.2014 - Current
High School Diploma -
The Gyandeep Anupkunwarba High School